Senior Director, Strategic Ops — GTM & Policy Alignment

Salesforce; Chicago (IL); On-site; USD 171,000 - 273,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Parental leave

Employee stock purchase program

Job summary

Salesforce is seeking a Sr. Director (or higher), Strategic Ops to serve as the critical bridge between the Slack Center of Excellence (COE), the Slack Executive Leadership Team (ELT), and central cross-functional teams.

This role translates Slack's priorities into actionable policy at the highest levels of the organization. The ideal candidate operates with executive-level judgment, navigates complex organizational dynamics with ease, and drives alignment across teams that shape how Slack goes

Qualifications

• Deep understanding of Salesforce's internal operating model across SOPS, GIC, and Deal Desk
• Track record of influencing without direct authority at the executive level
• Strong communicator who can operate fluidly between strategic vision and operational detail
• Experience in sales strategy, GTM operations, or a senior field‑facing role within Slack or the broader Salesforce organization
• Comfortable working cross-functionally in a matrixed org, with the credibility to represent Slack leadership in rooms where policy gets decided

Responsibilities

• Serve as the primary point of contact between the Slack COE/ELT and SOPS, GIC, and Deal Desk — ensuring Slack's interests are represented in cross‑functional policy and process decisions throughout the year (including G4G planning cycles)
• Influence and shape operational policy on behalf of Slack leadership, advocating for GTM strategies that accelerate growth and remove seller friction
• Drive alignment on deal structure, compensation design, and quoting policy in close partnership with Deal Desk, GIC, and SOPS
• Synthesize inputs from the field, COE, and ELT into compelling, data‑backed narratives that influence stakeholder decisions
• Proactively identify gaps in policy or process that create headwinds for the Slack business, and lead resolution efforts end‑to‑end
• Act as the main business partner to this function's counterpart hires (e.g., partnering closely with peers who liaise on Strategic Ops, Comp, and Deal Desk from the COE into central teams), ensuring a consistent, unified voice for Slack across all central operating functions

Job description

Salesforce is seeking a Sr. Director (or higher), Strategic Ops to serve as the critical bridge between the Slack Center of Excellence (COE), the Slack Executive Leadership Team (ELT), and central cross-functional teams.

This role translates Slack's priorities into actionable policy at the highest levels of the organization. The ideal candidate operates with executive-level judgment, navigates complex organizational dynamics with ease, and drives alignment across teams that shape how Slack goes