Senior Director, Risk Management – GPN Payment Success & Ecosystem Integrity

Capital One; Chicago (IL); On-site; USD 217,000 - 248,000; Full time

Job summary

Capital One seeks a Senior Director of Risk Management to lead the GPN Payment Success & Ecosystem Integrity program in Chicago. You will partner with executives to drive risk controls, protect the brand, and develop strategic programs for payment health, fraud mitigation, and disputes.

You will build and lead a 15–20 person team of risk and payments professionals, fostering a culture of performance and accountability.

Qualifications

• Bachelor's degree or military experience is required.
• 3+ years experience in Risk Management.
• 3+ years experience in Project Management.
• 3+ years experience in People Management.

Responsibilities

• Build and lead the Payment Success Program, establishing performance standards and strategic initiatives.
• Lead in deploying detection technologies and AI-augmented monitoring for fraud mitigation and compliance.
• Secure the global payment network against abuse with risk controls and security standards.
• Translate risk data into strategic insights for executives and lines of business.
• Recruit, mentor, and grow a 15–20 person risk/payments team.

Education

Bachelor's degree or military experience

Master's degree in Business Management, Finance, Accounting, Economics, Mathematics or Project Management

Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, Compliance Certification (CRCM)

Job description

Senior Director, Risk Management – GPN Payment Success & Ecosystem Integrity

As a Senior Director of Risk Management at Capital One, you will apply your leadership and analytical skills to our highest-profile Risk Management projects. You will act as an enterprise thought leader, partnering with Executives and lines of business in an open, collaborative environment to drive organizational change, transform risk controls, and protect Capital One’s continued stability and brand reputation. In this role, you will specifically focus on building our Payment Success Program and creating strategic programs to drive transactional health across our ecosystem, including fraud mitigation, authorizations, and disputes. You will directly lead and expand a high-performing team of Risk and Payment Specialists, equipping them to act as empowered stewards of the network’s long-term resilience. Senior Directors in Risk Management are highly motivated professionals with exceptional leadership, organizational, and communication skills. They maintain significant exposure across lines of business and collaborate directly with Executive leadership to pioneer cutting‑edge solutions, govern data ecosystems, and proactively mitigate threats to the company.

Responsibilities

• Build and lead the Payment Success Program, establishing operational performance standards and strategic initiatives that optimize transactional health across fraud, authorizations, and disputes.
• Lead the charge in neutralizing deceptive activities by deploying cutting‑edge detection technologies and AI‑augmented monitoring, acting as a high‑tech guardian of the organization’s reputation and consumer safety. Set robust operational performance standards that preserve trust, minimize exceptions, and ensure high degrees of successful payment outcomes.
• Secure Capital One’s global payment network against malicious abuse and deceptive activities by deploying AI‑augmented monitoring, intelligence‑driven risk controls, and robust security standards.
• Serve as a trusted advisor to GPN Executives, translating complex risk data into strategic insights that safeguard the Global Payment Network and empower confident decision‑making.
• Integrate transactional health information into a holistic lifecycle management strategy for network participants.
• Establish best‑in‑class practices and optimization protocols to help participants achieve elite portfolio performance.
• Serve as an intel and ideation engine for revenue‑driving consulting opportunities and Value Added Services for GPN.
• Foster a collaborative movement combining data science and human ingenuity to solve complex network challenges and build a unified front in global ecosystem defense.
• Define metrics, build single sources of truth, and cultivate insights for internal and external audiences.
• Recruit, mentor, and grow a world‑class team of 15–20 professionals, fostering a culture of technical mastery, mutual accountability, and operational efficiency.

Basic Qualifications

• Bachelors Degree or military experience
• At least 7 years of experience in Risk Management
• At least 3 years experience in Operations Management
• At least 3 years experience in Project Management
• At least 3 years experience in People Management

Preferred Qualifications

• Masters Degree in Business Management, Finance, Accounting, Economics, Mathematics or Project Management
• At least 10 years of experience in Risk Management or Governance
• Business Process Management certification (internal Capital One certification)
• Six Sigma Lean, Green Belt or Black Belt certification, Agile Coach certification, Compliance Certification (CRCM)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• Chicago, IL: $217,000 - $247,700 for Sr. Director, Risk Management
• McLean, VA: $238,700 - $272,400 for Sr. Director, Risk Management
• New York, NY: $260,400 - $297,200 for Sr. Director, Risk Management
• Richmond, VA: $217,000 - $247,700 for Sr. Director, Risk Management
• Riverwoods, IL: $217,000 - $247,700 for Sr. Director, Risk Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Capital One Financial is made up of several different entities.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information‑based technology company.

Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit.