Senior Director, Revenue Operations

LogicMonitor; Austin (TX); On-site; USD 205,000 - 280,000; Full time

Job summary

An established industry player is seeking a visionary Senior Director to lead the strategy and optimization of systems and processes that empower Sales, Marketing, and Customer Success teams. This role offers the chance to shape the operational foundation of a cutting-edge hybrid observability platform powered by AI, ensuring scalability and long-term success. You will collaborate with cross-functional teams to enhance efficiency and drive innovation while fostering a high-performing culture. If you are passionate about transforming business operations and making a significant impact, this opportunity is perfect for you.

Qualifications

• 15+ years of experience in business systems and GTM operations.
• Expertise in business and data architecture with strong leadership skills.

Responsibilities

• Lead strategy and optimization of platforms for Sales, Marketing, and Customer Success.
• Drive process design across the customer lifecycle and manage critical systems initiatives.

Skills

Strategic Leadership

Business Systems

Data Architecture

Cross-Functional Leadership

Salesforce

Process Design

AI Tools

Organizational Development

Education

MBA or Advanced Degree

Equivalent Experience

Tools

Salesforce

Marketo

Outreach

CLM/CPQ

Enterprise Integration Platforms

Job description

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

We are seeking a visionary and execution-driven Senior Director, Systems & Process Tools to lead the strategy, development, and optimization of the platforms and processes that power our Sales, Marketing, and Customer Success organizations. This is a unique opportunity to own and execute the strategic vision for our GTM systems, process, data, and technology stack—positioning LogicMonitor for scalable growth and long-term success.

In this role, you’ll align business and data architecture with enterprise systems to support go-to-market execution, product lifecycle management, and digital transformation. You will lead cross-functional initiatives spanning MarTech, SalesTech, NPI, Salesforce, CPQ, CLM, Deal Desk, Program Management, Data Architecture, and Business Architecture.

As a hands-on leader, you’ll build and inspire a high-performing, collaborative team, ensure our systems and data infrastructure enable fast, data-driven decision-making, and actively partner with stakeholders to evolve and scale mission-critical tools. This is your opportunity to make a lasting impact and shape the future of LogicMonitor’s operational foundation.

Here's a closer look at this key role:

Strategic Leadership & Business Architecture

• Define and implement business architecture that aligns with corporate strategy and supports Sales, Marketing, and Customer Success teams.
• Translate business needs into cohesive processes and systems capabilities across GTM operations and supporting functions.
• Drive cross-functional alignment to ensure systems support shared revenue goals and customer-centric outcomes.
• Integrate GTM systems and processes with partner/channel operations and provisioning models to support scalability.

Process Optimization & Program Management

• Lead end-to-end process design and optimization across the full customer lifecycle—from lead generation through renewal.
• Oversee the Program Management Office (PMO) responsible for planning and delivering critical cross-functional systems initiatives.
• Establish governance frameworks and change management protocols to ensure process consistency and drive user adoption.
• Own and evolve the architecture and functionality of core revenue platforms, including:
• MarTech: Lead management, campaign orchestration, and marketing automation.
• SalesTech: CRM (e.g., Salesforce), sales enablement, engagement tools, and forecasting.
• CPQ & CLM: Configure Price Quote and Contract Lifecycle Management implementation and optimization.
• PRM: Partner Relationship Management tools for channel enablement and deal registration.
• Quote-to-Cash (Q2C): End-to-end ownership to support scalable and compliant revenue operations.
• Deal Desk: Streamline scalable, efficient, and compliant deal processes through embedded workflows and approvals.
• Collaborate with IT, Security, and Data teams to deliver secure, scalable integrations and a seamless user experience.
• Define and implement a data architecture strategy that ensures data consistency, governance, and actionable insights.
• Enable advanced analytics for Sales, Marketing, and Customer Success by aligning systems design with reporting and dashboard needs.
• Standardize key definitions (e.g., customer, product, ARR) to support unified analytics and cross-functional alignment.
• Lead enterprise digital transformation initiatives to streamline the tech stack and reduce operational friction while improving time-to-value.
• Champion automation, self-service, and intelligent system design that enhances efficiency and user experience.

People Leadership & Organizational Development

• Build and lead a high-performing team of system architects, program managers, and analysts.
• Foster a culture of innovation, agility, and accountability.
• Provide coaching, development, and career growth opportunities across disciplines.

What You'll Need:

• MBA or advanced degree preferred; equivalent experience in strategic leadership, organizational development, or related fields will also be considered.
• 15+ years of experience in business systems, GTM operations, or enterprise transformation roles.
• 5+ years of people leadership experience in cross-functional or matrixed environments.
• Proven success in supporting Sales, Marketing, and Customer Success through system enablement and process design.
• Expertise in business and data architecture, including modeling, governance, and taxonomy alignment.
• Strong experience with Salesforce, Marketo, Outreach, CLM/CPQ, and enterprise integration platforms.
• Exceptional cross-functional leadership, stakeholder management, and strategic communication skills.
• Experience leveraging AI tools to enhance productivity, drive innovation, or support problem-solving.

LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#LI-TD1 #LI-REMOTE

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

The Base Salary range for this role is:

$205,380 — $280,000 USD

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.