Senior Director Revenue Cycle Management

Caringtherapistsofbroward; Fort Lauderdale (FL); Remote; USD 100,000; Full time

Job summary

A leading outpatient mental health organization is seeking an experienced Senior Director of Revenue Cycle Management to oversee and scale billing operations. This fully remote role demands expertise in medical billing along with leadership in a fast-paced environment. Required qualifications include a bachelor's degree, 10+ years in revenue cycle management, and AAPC certification. The position offers a competitive salary and comprehensive benefits.

Benefits

Competitive Salary

Comprehensive Benefits Package

Flexible Work

Growth Opportunities

Qualifications

• 10+ years of experience in medical billing and revenue cycle management.
• 5+ years in a leadership role managing billing teams.
• AAPC billing/coding certification required.

Responsibilities

• Supervise and develop the billing team.
• Oversee claims submission process from coding to payment posting.
• Implement strategies for denial management.

Skills

Leadership

Analytical thinking

Problem-solving

Communication

Billing and coding knowledge

Education

Bachelor's degree in Healthcare Administration

Master's preferred

Tools

TherapyNotes

Asana

Google Workspace

Availity

Job description

Caring Therapists is a leading outpatient mental health counseling organization dedicated to providing high-quality therapy and psychiatric services. With 10 locations and growing across Florida, our mission is to make mental health care accessible and effective for individuals, couples, and families. We pride ourselves on operational excellence, compassionate care, and innovation in behavioral health services.

We are expanding our leadership team and seeking a highly experienced Senior Director of Revenue Cycle Management (RCM) to oversee and scale our billing operations for multiple locations. This is a fully remote role - no travel required - ideal for an expert in medical billing who thrives in a fast-paced, growth-focused environment.

Overview

The Senior Director of Revenue Cycle Management (RCM) will be responsible for leading all aspects of billing and revenue cycle operations for Caring Therapists. This includes insurance claim management, denial resolution, compliance oversight, and team leadership. The ideal candidate is an analytical, detail-oriented, and strategic thinker who can streamline processes, implement best practices, and optimize revenue cycle performance.

Responsibilities

• Team Leadership: Supervise and develop the billing team, including workflow management, training, and performance reviews.
• Claims Management: Oversee the end-to-end process of claims submission, from accurate coding and timely filing to payment posting.
• Denial Management: Implement strategies to reduce rejections and resolve denied or underpaid claims efficiently.
• Patient Billing & Collections: Ensure accurate patient statements, manage payment plans, and maximize upfront collections.
• Insurance Verification: Oversee verification of patient benefits and communicate coverage details clearly to clients.
• Credentialing Oversight: Coordinate with credentialing partners to maintain provider compliance with payers.
• Compliance: Ensure all billing processes adhere to federal, state, and payer regulations, including HIPAA and GAAP standards.
• Reporting & Analytics: Develop KPIs, create RCM dashboards, and provide actionable insights to executive leadership.
• Process Improvement: Identify and implement automation and system enhancements to improve efficiency and reduce costs.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or related field (Master's preferred).
• 10+ years of experience in medical billing and revenue cycle management within an organization with revenue of $10,000,000+.
• 5+ years in a leadership role managing billing teams.
• AAPC billing/coding certification required.
• Strong knowledge of CPT, HCPCS, ICD coding, payer guidelines, and behavioral health billing.
• Experience with multi-location practices and mental health billing required.
• Proficiency with technology platforms, such as TherapyNotes, Asana, Google Workspace, and Availity.
• Excellent communication, leadership, and problem-solving skills.

What We Offer

• Competitive Salary: $100,000 annually
• Comprehensive Benefits Package: Health, dental, vision, vacation, 401(k) with match
• Flexible Work: Fully remote with a supportive and collaborative team environment
• Growth Opportunities: Join a rapidly expanding organization with a clear vision for the future

Caring Therapists is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.