Senior Director, Provider Lifecycle & Product

Humana; New York (NY); On-site; USD 203,000 - 280,000; Full time

Job summary

Humana seeks an executive to lead the Provider Lifecycle and Product Management across the Insurance segment. This role defines the future-state provider experience and aligns teams to deliver measurable provider and business outcomes.

Based in Fort Lauderdale with flexibility to baser in multiple offices nationwide, the VP will build an integrated product operating model, drive governance, and develop a high-performing team.

Qualifications

• Twelve or more years of progressive leadership experience across healthcare, insurance, technology, product management, consulting, or a related industry.
• Five or more years leading product portfolios, digital products, strategic business capabilities, or enterprise transformation initiatives.
• Demonstrated accountability for investment decisions, roadmaps, execution, and measurable business outcomes.
• Experience building or leading product-centered teams and operating models.

Responsibilities

• Define and lead a multi-year product strategy and roadmap aligned with Humana’s Insurance objectives and the needs of members, providers, clinicians, and business stakeholders.
• Own portfolio investment decisions, including what to build, what not to build, when to invest, and when to stop or retire a product.
• Set measurable customer, provider, clinical, operational, and financial outcomes and hold teams accountable for sustained results.
• Lead customer and market discovery through research, interviews, journey mapping, data analysis, testing, and feedback; translate insights into clear product priorities and testable hypotheses.
• Guide products across the full lifecycle—from discovery and launch through scaling, optimization, and retirement with clear measures for adoption, performance, value creation, and continuous improvement.

Skills

Leadership experience

Strategic thinking

Analytical skills

Financial judgment

Communication

Cross-functional influence

Stakeholder management

Education

Bachelor’s degree

Master’s Degree or MBA

Job description

Humana seeks an executive to lead the Provider Lifecycle and Product Management across the Insurance segment. This role defines the future-state provider experience and aligns teams to deliver measurable provider and business outcomes.

Based in Fort Lauderdale with flexibility to baser in multiple offices nationwide, the VP will build an integrated product operating model, drive governance, and develop a high-performing team.