Senior Director, Provider Experience

Oscar Health Insurance; Tempe (AZ); Hybrid; USD 197,000 - 258,000; Full time

Job summary

Oscar Health is seeking a Senior Director of Provider Experience based in Tempe, AZ, with a hybrid schedule requiring 3 days in the office weekly. This strategic leader will develop and execute a roadmap to improve the provider experience across Oscar's network.

Reporting to the Vice President of Provider Integration & Experience, the role demands deep industry knowledge, executive collaboration, and strong data-driven decision making to drive high-impact initiatives and organizational change.

Qualifications

• Bachelor's degree or 4 years of experience.
• 15+ years of experience in healthcare consulting or a strategic healthcare role.
• 7+ years collaborating and influencing at the executive level.
• 5+ years defining and deploying company-wide strategies.

Responsibilities

• Develop deep framework and measures for provider experience and its impact on Oscar's network.
• Be the voice of the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy and roadmap with cross-functional collaboration.
• Lead multiple high-visibility strategic projects and operationalize recommendations.
• Foster relationships with SMEs and leaders to drive alignment on the vision.
• Communicate goals and findings and drive organizational change management.

Skills

Executive stakeholder management

Strategic roadmap planning

Data-driven decision making

Cross-functional leadership

Change management

Education

Bachelor's degree or commensurate 4 years of experience

Master's degree in business/health administration or related field

Job description

About the role:

The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.

You will report into the Vice President of Provider Integration & Experience.

Work Location:

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $196,732- $258,211 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities:

• Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
• Be the voice of and advocate for the provider experience internally and externally.
• Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
• Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
• Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
• Effectively communicate goals and findings and drive organizational change management.
• Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
• Leverage data to drive insights, root cause analysis and ROI assessments.
• Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• A bachelor's degree or commensurate 4 years of experience
• 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
• 7+ years experience collaborating and influencing at the executive level
• 5+ years experience defining and deploying strategies for organizations at the company level
• Master's degree from top-tier program in business, health administration, or related field

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including:

• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements

Artificial Intelligence (AI):

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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