About the Role
We are seeking a Senior Director - Program Management to provide executive-level leadership across a portfolio of complex health plan technology programs.
This is a senior, client-facing delivery leadership role at the intersection of technology, program execution, client engagement, and AI-first transformation.
You will own end-to-end delivery governance across multiple concurrent workstreams spanning software engineering, data & integration, AWS/cloud, DevOps, and AI-enabled engineering, while serving as a key point of accountability with senior client stakeholders and internal executive leadership.
What You'll Lead
- Own end-to-end delivery across large, multi-team technology programs within the US health plan/payer domain.
- Lead Technical Program Managers and Technology Leaders across distributed onshore/offshore teams.
- Establish program governance, integrated plans, delivery metrics, RAID management, executive dashboards, and dependency management.
- Govern Agile, SAFe, and hybrid delivery models.
- Manage program budgets, forecasts, resource plans, and cost-to-complete.
- Ensure HIPAA-aware delivery, security, quality, and client governance standards.
- Serve as a Delivery Executive for VP and C-suite client stakeholders.
- Lead executive steering committees, QBRs, delivery reviews, and critical escalations.
- Partner with engineering and architecture leadership across AWS, distributed systems, data engineering, integration, and DevOps.
- Champion AI-assisted engineering, testing, documentation, operations, and program delivery.
- Establish measurable AI adoption and productivity goals across programs.
- Bring practical familiarity with GitHub Copilot, Claude Code, Cursor, or similar AI tools.
- Understand RAG, embeddings, prompt engineering, agentic workflows, and responsible AI.
- Establish AI governance appropriate for regulated healthcare environments, including protection of PHI and sensitive client/member data.
- Identify AI-driven automation opportunities throughout the delivery lifecycle.
What We're Looking For
- 18+ years of technology program/delivery management experience.
- 5+ years in senior delivery/program leadership managing large technology portfolios.
- Experience delivering large, complex software engineering programs.
- Consulting, professional services, health tech, or managed services experience.
- Strong understanding of AWS/cloud architecture and distributed systems.
- Experience leading large onshore/offshore delivery organizations.
- Executive-level client and stakeholder management experience.
- Strong knowledge of Agile, Scrum, SAFe, Kanban, and hybrid delivery methodologies.
Preferred
- Claims, eligibility & enrollment, benefits, and provider network experience.
- Familiarity with FHIR, HL7, X12 EDI, and NCPDP.
- PMP, PMI-ACP, SAFe/SPC, AWS, or related certifications.
- PMO/delivery excellence leadership experience.
- AI Center of Excellence or AI governance experience.
- Big 4, healthcare consulting, health tech, or managed services background.