Senior Director, Product & Services Enablement Learning

Tekion; United States; Remote; USD 155,000 - 260,000; Full time

Job summary

A leading automotive cloud platform company is seeking a seasoned professional to lead customer training initiatives. This role involves developing engaging learning programs, collaborating with various teams, and managing multiple projects in a remote environment. Ideal candidates will have over 10 years of experience in a SaaS context and possess strong communication and organizational skills. Competitive compensation and benefits offered.

Benefits

Competitive compensation

Employer-paid medical, dental and vision coverage

Unlimited PTO and parental leave

Free snacks and beverages

Opportunities for career growth

Dynamic work environment

Qualifications

• 10+ years of experience in SaaS learning programs.
• Experience managing multiple projects with accountability.
• Ability to work autonomously with a high level of responsibility.

Responsibilities

• Manage and deliver customer training content.
• Collaborate with Product Management on training materials.
• Create and launch customer certification programs.

Skills

Building customer facing learning programs

Cross-team collaboration

Great communication skills

Detail-oriented and organized

Strategy and problem-solving

Fast-paced work environment adaptability

Education

Bachelor's or Master's degree

Job description

Overview

United States

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Key Responsibilities

• Reporting to the VP of Product Innovation, Design, and Learning
• Experience working at a large software product company enable customers to learn how to use our product
• Created, published, and maintained Customer Partner training content
• Instructional Design, Curriculum Design, and External Customer or Partner Training programs (Hybrid Model – Online Learning with Instructor-led Virtual Training)
• Operations – they sprint planning, execution of delivery of content
• Best practice adult learning, micro-learning development, and adult retention
• Strong cross-team collaboration, especially with other department leaders from Customer Success, Professional Services, and Support
• Co-create learning objectives with other internal and external teams
• Experience collaborating with Product Management or Product Marketing on release training. Enable customers to take training prior to major product releases and develop material in conjunction with the Product Development Lifecycle
• Global team management including India
• Launched a Customer or Partner training program externally for people to get certified
• Nice-To-Have – Work with Global teams, especially related to Offshore Product Management, Offshore Storyline Development
• 15% Travel

Skills and Experience

• Must have 10 plus years experience building customer facing learning programs that are engaging and highly adopted within a SaaS large scale company
• Built a learning platform to enable partners network growth and acceleration
• Completed a Bachelor's or Master's degree
• Ability to manage multiple projects and assignments with a high degree of autonomy and accountability for results
• Strong cross-team collaboration skills with senior leaders across multiple functions
• Great communication skills, both written and verbal
• Able to think strategically and tackle open-ended problems
• Detail-oriented, organized, and a good team player
• Driven by working within a fast-paced environment with a diverse workforce
• Passion and hunger to win, succeed and strive for excellence

Preferred Skills

• Dealership executive leadership network
• 100% Remote

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant andsuccessful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Base Salary Range

$155,475 - $259,100 USD

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

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