Senior Director, Product, Platform Intelligence

Spring Care, Inc.; San Francisco (CA); Hybrid; USD 200,000 - 320,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Professional development

Job summary

Spring Health is hiring a Senior Director, Product, Platform Intelligence to lead strategy and roadmaps for seven teams spanning Platform Intelligence and data/AI infrastructure. The role is hybrid in San Francisco, requiring 2-3 days in the office and relocation if needed.

You will build a high-impact PM org, balance reliability with rapid AI-driven innovation, and partner with executive stakeholders to advance Spring’s care platform.

Qualifications

• 10+ years of product management experience, including 5+ years leading and developing PM managers or directors.
• Proven track record building and scaling platform and infrastructure products, including AI/data platforms.
• Ability to drive unified roadmaps and prioritization across diverse teams.

Responsibilities

• Own end-to-end product strategy, roadmap, and business impact for Platform Intelligence teams.
• Lead and develop a team of Product Managers across both pillars, setting strategy and standards.
• Drive unified prioritization across core transactional systems and AI/data capabilities.
• Identify platform investments that unlock future competitive differentiation.
• Align executive stakeholders on priorities and tradeoffs with credible business cases.

Skills

PM leadership

Roadmapping

PM management

AI/ML platforms

Executive communication

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The Senior Director, Product, Platform Intelligence will lead the strategy, roadmap, and business impact of seven teams spanning two pillars of Spring's R&D organization. The Platform pods build the foundational systems that power how members access and move through Spring's services and how internal teams configure and operate the product. The Intelligence pods build the data and AI infrastructure that enables every team at Spring to build, ship, and scale intelligent features quickly and safely.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2-3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Own the end-to-end product strategy, roadmap, and business impact for the seven teams spanning Platform Intelligence, advancing a unified vision for how these systems work together to enable Spring's product and competitive position.

• Lead and develop a team of Product Managers across both pillars, setting the bar for strategic thinking, solution definition, and cross-functional influence, and building a cohesive PM organization that can navigate complex tradeoffs between speed and reliability.

• Drive a unified prioritization framework across structurally different teams - core transactional systems that demand reliability and operational excellence and emerging AI/data capabilities that demand rapid iteration - ensuring both pillars are resourced appropriately and aligned to business impact.

• Identify and champion the platform and infrastructure investments that unlock future competitive differentiation for Spring - particularly those that harness Spring's distinctive data assets to create defensible advantages.

• Build and maintain strong alignment across executive stakeholders (engineering, clinical, legal, product leadership) on complex platform and infrastructure priorities, translating technical constraints and opportunities into business language and making credible, evidence-based cases for major investments.

What success looks like:

• Platform reliability and performance meet clear service-level standards.

• Adoption and self-serve usage of AI/ML platform and data platform capabilities increase measurably across feature teams, with a corresponding reduction in time-to-ship for AI and data-dependent features.

• Feature teams measurably use platform and intelligence capabilities not just to ship faster, but to make member experiences smarter and more personalized.

• Platform architecture is demonstrably flexible and composable rather than brittle - new capabilities can be built on existing infrastructure without extensive rework, and the platform absorbs changing requirements (new use cases, new models, new regulations) without breaking downstream systems.

• Cross-pod roadmap coherence: platform and intelligence investments are demonstrably prioritized against a shared view of business impact, with stakeholders across engineering, clinical, legal, and product aligned on priorities and tradeoffs.

What you’ll bring:

• 10+ years of product management experience, including 5+ years leading and developing PM managers or directors, with demonstrated success scaling product organizations across multiple teams or pods.

• Proven track record building and scaling platform and infrastructure products, including a heavy focus on data and AI/ML platforms.

• Demonstrated ability to drive a unified roadmap and prioritization framework across structurally different types of teams - core transactional/operational systems and emerging capabilities - balancing reliability-focused and innovation-focused investments.

• Strong track record influencing and aligning executive stakeholders across functions (engineering, clinical, legal, compliance) on complex, ambiguous, and often competing priorities.

• Exceptional executive communication: able to dive deep with engineers to understand complex technical systems, then translate problems, tradeoffs, and solutions to non-technical audiences in a way that is compelling and convincing.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

• Employer sponsored 401(k) match of up to 2% for retirement planning

• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• We offer competitive paid time off policies including vacation, sick leave and company holidays.

• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom, a weight management program - based in psychology, that’s tailored to your unique needs and goals.

• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.

• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care

• Up to $1,000 Professional Development Reimbursement a year.

• $200 per year donation matching to support your favorite causes.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.