Senior Director Process Excellence - Global Business Services

Cabot Corporation; Billerica (MA); On-site; USD 228,700 - 331,600; Full time

Benefits offered by this job

Health benefits

Annual bonus based on company performance

Opportunities for professional growth

Job summary

Cabot Corporation is seeking a Senior Director of Process Excellence to lead process strategy within the Global Business Services function. This position requires extensive experience in managing operational excellence and driving transformation through Lean Six Sigma methodologies.

Key responsibilities include defining the GBS process excellence strategy, collaborating for digital enablement, and engaging stakeholders to enhance productivity and compliance. Candidates should have 15+ years of relevant experience and strong leadership skills.

Qualifications

• 15+ years of experience in GBS/shared services or large-scale transformation roles.
• Proven track record leading large, cross-regional programs.
• Strong digital process skillset in automation and analytics.

Responsibilities

• Define and manage GBS performance metrics and dashboards.
• Drive the Process Excellence team to deliver efficiency.
• Act as a strategic partner to global and regional leaders.

Skills

Strategic thinking and framework ownership

Process excellence mastery

Digital fluency

Financial acumen

Change leadership

Stakeholder and executive communication

Risk and compliance

People leadership and mentoring

Education

Bachelor’s degree

MBA or equivalent preferred

Lean Six Sigma Black Belt

Tools

ERP platforms (SAP, Oracle, Workday, MS Dynamics)

Service‑management tools (e.g., ServiceNow)

Process mining (e.g., Celonis, Power BI)

Job description

Senior Director of Process Excellence

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA. The Senior Director will lead the Process Excellence organization within Cabot’s Global Business Services (GBS) function, developing and executing Cabot’s end‑to‑end process strategy to drive GBS service efficiency across Record to Report, Order to Cash, Source to Pay and Plan to Deliver.

How You Will Make an Impact

Strategy & Governance

• Define and own the GBS Process Excellence strategy, roadmap and operating model; align with enterprise strategy and service management framework and leverage leading digital technologies such as AI.
• Establish global process design standards, policies and governance.
• Assess organization structure and evolve the team format as organizational needs change.

Process Transformation & Standardization

• Drive the Process Excellence team to deliver efficiencies within their processes.
• Manage a portfolio of change initiatives to balance resources and maximize benefits, prioritizing high‑impact projects tied to business outcomes (cost, quality, cycle time, experience).
• Implement Lean Six Sigma methodologies.
• Own the global process taxonomy, maturity model, benchmarking and continuous improvement pipeline.

Digital Enablement & Automation

• Partner with Digital to deploy process mining, task mining and workflow orchestration at scale.
• Identify high‑impact use cases for AI, generative AI and intelligent automation to enhance productivity, experience and data‑driven insights.
• Collaborate with digital and legal teams to ensure responsible AI governance, model training and value realization.

Operational Excellence & Performance

• Define and manage GBS performance metrics, dashboards, and regular reviews with business stakeholders.
• Drive root cause analysis and corrective actions when issues arise focusing on quality, timeliness and customer experience.

Risk, Controls & Compliance

• Partner with Internal Audit, Finance, Legal, HR and other functions to embed controls, data integrity and policy adherence into process design and daily operations.
• Ensure processes are adjusted to accomplish regulatory changes.

Leadership & Culture

• Build a high‑performing team to attract, develop and retain top talent.
• Scale capability through training and certification programs (Yellow/Green/Black Belt, design thinking).
• Role‑model a culture of customer‑centricity, agility and accountability and help embed a culture of innovation, agility and accountability across GBS and Cabot.
• Manage, mentor and coach Global Process Owners to drive an excellence mindset and assure processes are fit for purpose and well executed.

Stakeholder Engagement & Change

• Act as a strategic partner to global and regional leaders; translate business needs into process solutions.
• Lead change management and communications for process and digital transformation initiatives; secure executive sponsorship and adoption.

Success Measures (KPIs & Outcomes)

• Cost‑to‑serve reduction: 10–20% over 12–24 months via standardization and automation.
• Cycle time and productivity: percent reduction in end‑to‑end cycle times; productivity uplift per FTE.
• Quality and compliance: defect rate reduction; audit findings closed; control maturity scores.
• Experience: CSAT and NPS improvements; reduction in escalations and rework.
• Adoption and standardization: percent of processes on global standards; single‑ticket‑processing rates; automation coverage.
• Benefits realization: delivery versus business case; tracked in a formal benefits ledger.

What You Will Bring To Cabot

• Strategic thinking and framework ownership – designs scalable models and governance.
• Process excellence mastery – Lean Six Sigma, end‑to‑end optimization, statistical rigor.
• Digital fluency – ERP integration, automation, process/task mining, analytics.
• Financial acumen – business cases, ROI, P&L impact, benefit tracking and realization.
• Change leadership – orchestrates adoption and behavioral change at scale.
• Stakeholder and executive communication – clear, persuasive, partnership‑oriented and outcome‑driven.
• Risk and compliance – controls embedded by design; audit‑ready operations.
• People leadership and mentoring – builds capability and succession pipelines.

Education and Experience

• 15+ years of experience in GBS/shared services, process excellence, operational excellence or large‑scale transformation roles in a global company.
• Bachelor’s degree required; MBA or equivalent preferred.
• Lean Six Sigma Black Belt (Master Black Belt preferred).
• Agile/SAFe, Prosci or Change Management certification a plus.
• Strong digital process skillset: process mining (e.g., Celonis, Power BI), automation (RPA, IPA), workflow/orchestration.
• Proven track record leading large, cross‑regional programs (Americas, EMEA, APAC) governing portfolios of continuous improvement, automation and transformation.
• Experience with ERP platforms (SAP, Oracle, Workday, MS Dynamics) and service‑management tools (e.g., ServiceNow).
• Demonstrated excellence in people‑leadership and executive stakeholder management including influencing without authority and board‑level communication.
• Track record in change management at scale.

How We Will Support Your Success

The compensation for this role depends on skills, qualifications, experience and location. Base salary ranges are: Boston, MA: $228,700–$331,600; Riga, Latvia: €93,300–€135,300. All positions are eligible for health benefits, annual bonus based on company performance, local benefits and opportunities for professional growth.

EEO Statement

Cabot is an equal opportunity employer committed to fostering an inclusive culture that embraces differences and empowers employees to achieve exceptional results, without discrimination on any protected category or passing reasonable accommodation.

Pre‑Employment Vetting

All conditional offers require a background check and drug test. Certain manufacturing positions may require a pre‑employment physical.