Senior Director, Performance

JLL; Boston (MA); Remote; USD 128,000 - 155,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Senior Director of Performance for the Life Sciences Platform to build and own the performance discipline across accounts. This role is not a people manager but a function builder accountable for consistent, credible, and commercially useful performance outcomes.

You will define the scorecard architecture, KPI definitions and governance, while leading a community of practice and coordinating with sales and leadership during pursuit and solutioning.

Qualifications

• Built or substantially rebuilt a performance/measurement function.
• Credible with Account Directors, Managing Directors & clients despite no direct reporting lines.
• Strong understanding of management fee mechanics, contracts & margins.
• Operate through influence and standards rather than headcount.
• Willing to change how work is done instead of maintaining the current model.
• Familiarity with Life Sciences, GxP or regulated environments.

Responsibilities

• Define and maintain the scorecard architecture, KPI library, data quality and governance cadence across Life Sciences accounts.
• Convene a performance community, review new scorecards and share best practices.
• Collaborate with Sales Development and account leadership to price and staff performance models before contract signing.
• Carry performance through pursuit, transition, go-live and steady state.
• Maintain cross-account view of outcomes, at-risk fee position and best practices; bring external market view in.
• Collaborate with JLLT to automate and reduce admin burden on performance roles.
• Serve as point of contact when scorecards are incorrect or transitions lag; no central absorbing team.
• Develop career paths for performance across the vertical; facilitate movement between accounts.

Skills

Performance function

Credible stakeholder management

Commercial grounding

Influence without authority

Change management

Life Sciences familiarity

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Director, Performance - JLL (Life Sciences Platform)

What this job involves:

Build and own the performance discipline for Life Sciences. From 1 January 2027 every performance role reports into an account, to a PMO Lead or an Account Director. Nobody reports to this role. It is a function builder, not a people manager, and it is accountable for whether performance across the vertical is consistent, credible and commercially useful. The honest description of the job: responsibility for an outcome delivered entirely by people who work for someone else. That only succeeds if the decision rights below are real and are used.

What your day-to-day will look like

• Own the standard: Define and maintain the scorecard architecture, KPI library, data quality expectations and governance cadence used across every Life Sciences account.
• Lead the community of practice: Convene the performance community, run peer review of new scorecards, distribute what works, and keep consistency alive now that the reporting lines sit on the accounts.
• Engage upstream: Work with Sales Development and account leadership during pursuit and solutioning so the performance model is priced and staffed before the contract is signed.
• Own the arc: Carry performance through pursuit, transition, go-live and into steady state, rather than inheriting a regime built by someone else.
• Benchmark: Maintain a cross-account view of performance outcomes, at-risk fee position and what good looks like, and bring external market practice back in.
• Drive automation: Work with the JLLT Technology Pod to remove administrative burden from account performance roles, so their time goes to analysis and client conversation.
• Put out fires: Be the person accounts call when a scorecard is wrong, a client is unhappy or a transition is behind. There is no longer a central team to absorb this.
• Develop people: Own the capability bar and the career path for performance across the vertical, including movement between accounts as portfolios change.

These are the authorities that make the role work. They are not advisory.

• Methodology: Sole owner of scorecard architecture, KPI definitions, calculation standards and evidence requirements across the vertical. Any account deviation requires written approval from this role.
• Hiring: Sits on the interview panel for every performance role in Life Sciences. The account is the hiring manager; this role has a documented say in the decision and owns the capability bar.
• Review input: Provides written input into the annual performance review of every performance role, to the account manager who owns it.
• Coverage: Applies the 25% funding test, determines which accounts qualify for a dedicated resource, and signs off the self-perform handoff standard before an account is released.
• Solutioning: Approves the performance resourcing assumption in every Life Sciences pursuit before it is submitted, so that we stop selling scope we cannot staff.
• Escalation: Direct access to the Managing Directors and the COO on any matter of measurement integrity, with no requirement to route through the account.

Required Qualifications

• Has built or substantially rebuilt a performance or measurement function, not only run one.
• Credible with Account Directors, Managing Directors and clients, because the role has no positional authority over any of them.
• Strong commercial grounding in management fee mechanics, contract structure and margin protection.
• Comfortable operating through influence and standards rather than headcount.
• Willing to change how the work is done rather than administer the current model well.

Preferred Qualifications

• Familiarity with Life Sciences, GxP or regulated environments

Location

Remote + Travel (up to 25% or as needed)

Extra

• Two-level mandate: The same mandate that applies to every account role applies to the function as a whole. Client-facing: are we delivering what we sold, consistently, across sixteen accounts? Commercial: are we capturing the value of those contracts, and does the leadership team know its aggregate at-risk fee exposure at any point in the year?
• Integrity and independence: Performance now reports into the accounts whose fee it measures. This role is the counterweight. It holds the methodology centrally, it is the escalation path when an account applies pressure to a result, and it is accountable to the Managing Directors and the COO for the credibility of what Life Sciences reports to its clients. If an account restates a result outside the standard, this role is expected to say so.
• Relationship with technology: The JLLT Technology Pod owns tools, data and access. This role owns the requirement, sets the specification on behalf of the vertical, and holds the pod accountable for output that performance people can actually use. It does not manage technology resources.

Expected compensation for this position:

128,000.00 - 155,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Boston, MA, Chicago, IL, Dallas, TX, Raleigh, NC, San Francisco, CA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.