Senior Director, People Operations

SupportFinity™; San Francisco (CA); On-site; USD 214,000 - 295,000; Full time

Benefits offered by this job

RSUs

Health, vision, and dental insurance

Mental health benefits

20% Bonus Target

Job summary

SupportFinity™ is seeking a Senior Director of People Operations to enhance systems, tools, and programs essential for the organization’s success. This pivotal role requires leading a high-performing team charged with integrating technology and analytics to elevate the employee experience across the company.

The ideal candidate will bring substantial expertise in HRIS, program management, and data-driven decisions, with a strong commitment to supporting a diverse workforce. Key responsibilities include driving onboarding, analytics, and vendor management to ensure operational efficiency.

Qualifications

• 15 years in People Operations, including 7 years in senior leadership.
• Proven HRIS expertise with implementations and integrations.
• Strong program/project management skills.

Responsibilities

• Own the People Operations strategy and operating model.
• Lead and develop a high-performing People Operations team.
• Drive initiatives with strong program management discipline.

Skills

People Operations

HRIS Expertise

Program Management

Analytics and Reporting

Cross-Functional Communication

Education

Bachelor's degree in HR, Business, or related field

Tools

Workday

Greenhouse

ADP

Job description

About The Job

LaunchDarkly is seeking a strategic, highly operational Senior Director, People Operations to lead and scale the systems, tools, analytics, and programs that enable our global People organization to meet the business critical needs of the Company. This leader partners closely with Company leaders, the People Leadership team and cross‑functional stakeholders to translate business priorities into scalable People Operations solutions.

In this role you will lead a high‑performing team responsible for HRIS and people technology, analytics and reporting, onboarding and lifecycle operations, and programs and processes that deliver exceptional outcomes throughout the employee journey.

Responsibilities

• Own the People Operations strategy and operating model across systems, programs, analytics, and service delivery for a fast‑growing distributed, global workforce. Familiarity with current AI service offerings in the HR/TA space and ability to lead assessment, implementation and optimization of AI tooling across People organization solutions.
• Lead and develop a high‑performing People Operations team with clear rhythms, prioritization, governance, and scalable support practices.
• Own the People technology ecosystem, including HRIS and integrated tools (e.g., payroll, benefits administration, onboarding, performance, and TA systems integrations).
• Lead HRIS implementations and optimizations (migrations, module rollouts, integrations, vendor selection) from strategy through execution, change management, and adoption.
• Drive People program and cross‑functional initiatives with strong program/project management discipline, building roadmaps and execution plans that balance near‑term needs with long‑term scalability.
• Build and deliver People analytics and reporting (dashboards, metrics, executive‑ready insights) across the employee lifecycle; establish data definitions and governance for accuracy and consistency.
• Own and continuously improve onboarding operations and core employee lifecycle processes (changes, transfers, offboarding, compliance workflows) in partnership with TA, IT, Legal, Finance and business leaders.
• Partner with Talent Acquisition Operations on ATS/tooling, workflow optimization, compliance, and seamless handoffs from recruiting through onboarding.
• Partner with Total Rewards to help operationalize and scale benefits and compensation practices, including organization readiness for annual compensation reviews and benefits cycles.
• Manage key People Operations vendors (contracts, renewals, performance, roadmap alignment) and ensure compliance, controls, audit readiness in partnership with Legal, Finance and IT/Security.

Qualifications

• 15 years of experience in People Operations/HR Operations/TA or HR, including 7 years in senior operations leadership (Senior Manager/Director or above), ideally in high‑growth tech environments.
• Proven HRIS expertise with successful end‑to‑end implementations, optimizations, and integrations (e.g., Workday, Rippling, UKG, BambooHR, ADP, etc.). Must have experience across the whole stack of HR systems and technology including traditional HRIS functions and Talent Acquisition systems.
• Strong program/project management skills with a track record of delivering complex, cross‑functional initiatives from strategy through execution, on a global basis for rapidly‑growing technology companies.
• Demonstrated strength in analytics and reporting—building dashboards, defining metrics, and translating data into decisions and recommendations.
• Working knowledge of Talent Acquisition Operations and recruiting systems/processes (e.g., Greenhouse, Lever), including recruiting analytics.
• Experience scaling onboarding and employee lifecycle operations, including documentation, enablement, and stakeholder management.
• Knowledge of Benefits and Compensation operations and associated cycles, controls, and vendor coordination.
• Excellent cross‑functional partnership and communication skills, with the ability to influence across People, Finance, Legal, IT/Security, and business leadership.
• Proven people management experience, both direct line and matrixed, and the demonstrated ability to coach high‑performing teams of subject matter experts.
• Bachelor’s degree in HR, Business, or related field (or equivalent practical experience).
• Experience supporting a globally distributed technology workforce and partnering across multiple regions and time zones.
• Hands‑on experience improving People service delivery models (ticketing/knowledge base/SLA) and building scalable self‑service.

Travel

This role will require occasional travel as needed to LaunchDarkly’s Oakland HQ office for both Bay Area local and West Coast remote candidates.

Pay

Target pay ranges based on Geographic Zones for Level M5:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle — $214,000 – $295,000
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago — $193,000 – $265,000
• Zone 3: All other US locations — $182,000 – $251,000
• All Zones Inclusive of 20% Bonus Target

Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

EEO and Disability Accommodation

LaunchDarkly is an equal‑opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We value diversity. If you need a disability accommodation, please contact People Ops at [e-mail].