Senior Director, Patient Services & Quality

Alnylam Pharmaceuticals; Boston (MA); On-site; USD 187,200 - 280,800; Full time

Job summary

A leading biotechnology company in Boston is seeking an Associate Director of Patient Services, Quality & Compliance. This key leadership role focuses on ensuring high standards in patient care and operational excellence. The ideal candidate has 7-10 years of experience in healthcare quality and compliance. The position offers dynamic challenges in a fast-paced environment and requires strong analytical and communication skills.

Qualifications

• 7-10 years’ working experience in healthcare quality, patient services, and compliance.
• Ability to communicate effectively with all levels of management.
• Desire to innovate and work in a fast-paced, energetic environment.

Responsibilities

• Define, implement, and oversee quality and compliance initiatives.
• Monitor and refine KPIs to track patient outcomes.
• Lead investigations into patient complaints and adverse events.

Skills

Analytical skills

Communication skills

Strategic planning

Knowledge of healthcare quality standards

Interpersonal skills

Education

Bachelor’s degree in Health Administration or related field

Tools

Quality management tools

Data analysis platforms

MS Office (Excel, PowerPoint, Word)

Job description

A leading biotechnology company in Boston is seeking an Associate Director of Patient Services, Quality & Compliance. This key leadership role focuses on ensuring high standards in patient care and operational excellence. The ideal candidate has 7-10 years of experience in healthcare quality and compliance. The position offers dynamic challenges in a fast-paced environment and requires strong analytical and communication skills.