Director/Senior Director, Patient Services

Zevra Therapeutics; Boston (MA); On-site; USD 250,000 - 350,000; Full time

Job summary

Zevra Therapeutics, Inc. in Boston, MA is seeking a Senior Director, Patient Services to lead Amplify Assist and shape patient support across products and disease states. The role oversees partners, field case managers, and vendors to ensure compliant access and timely reimbursement.

You will set strategy, KPIs, budgets, and workflows, mentor teams, collaborate across functions, and drive data-driven improvements to improve patients' experiences throughout therapy.

Qualifications

• Bachelor’s degree in health care, life sciences, or related field required; advanced degree preferred.
• Minimum 10 years of progressive experience in patient services/access, with at least 5 years in a leadership role within biotech or pharma.
• Experience with specialty products required.
• Experience in rare disease preferred.
• Expert knowledge of patient support programs and field access solutions.
• Extensive team leadership and vendor management experience; ability to persuade and influence others and manage conflicts.
• Detailed understanding of patient services regulatory and compliance landscape and requirements, with audit experience.

Responsibilities

• Develop and implement strategic initiatives to enhance patient services, aligning with the company’s mission and values.
• Responsible for the overall strategy, development, and maintenance of the Patient Services model and operation across all business units.
• Lead, mentor, and provide guidance to a team of patient service professionals and field case managers, fostering a collaborative and supportive work environment.
• Oversee all patient services vendors, including HUB services, copay programs, financial assistance programs, and outsourced field services.
• Ensure patient data is ingested, maintained, managed, and used in an ethical and compliant way in collaboration with legal regulations.
• Create and implement all service offerings and tactics related to patient services, reimbursement, and access to support unique product and patient needs.

Skills

Leadership

Vendor management

Data analysis

Regulatory compliance

Patient access

Project management

Cross-functional collaboration

Education

Bachelor’s degree in health care or life sciences

Advanced degree preferred

Tools

Salesforce/Veeva

CRM platforms

MS Office

Job description

About Zevra Therapeutics, Inc. We are a rare disease therapeutics company leading with science to make life‑changing therapeutics available to patients with significant unmet needs. We involve key thought leaders, physicians, patients, care partners, and advocacy groups in all of our clinical and regulatory development strategies.

About The Role

The Senior Director, Patient Services is the head of Zevra’s patient services organization and is responsible for the strategic direction and oversight of Zevra’s patient services model, Amplify Assist. In this pivotal role, they will lead the operations and external partners (Specialty Pharmacy, HUB, Field Case Managers) to provide a best‑in‑class patient experience focused on providing helpful resources and information to assist patients in the reimbursement and access journey from the time they are prescribed a Zevra product through their duration of therapy and beyond. They will deliver patient support programs across disease states and populations to ensure access and successful initiation, conduct benefits investigations, and provide prescribers and patients with the resources needed to gain access to Zevra’s medications. The role involves leading a team of field case managers, overseeing patient support teams and vendors, maintaining an updated patient data management system, and determining workflow for FCMs. Cross‑functional collaboration with the broader Zevra team to develop, implement, and maintain superior patient service offerings and programs is also required. The ideal candidate possesses strong leadership skills, deep knowledge of patient support programs, and a passion for improving patients’ lives.

What You’ll Do

• Develop and implement strategic initiatives to enhance patient services, aligning with the company’s mission and values.
• Responsible for the overall strategy, development, and maintenance of the Patient Services model and operation across all business units.
• Lead, mentor, and provide guidance to a team of patient service professionals and field case managers, fostering a collaborative and supportive work environment.
• Oversee all patient services vendors, including HUB services, copay programs, financial assistance programs, and outsourced field services.
• Ensure patient data is ingested, maintained, managed, and used in an ethical and compliant way in collaboration with legal regulations.
• Create and implement all service offerings and tactics related to patient services, reimbursement, and access to support unique product and patient needs.
• Create and maintain business rules and related program documentation (including SOPs and policies) to ensure program compliance with industry standards.
• Establish KPIs and measure performance against them.
• Work closely with counterparts to ensure alignment with overall business strategy.
• Drive cross‑functional alignment with all business partners, including external vendors.
• Use innovative approaches with patient services data and insights to compliantly support commercial business objectives.
• Utilize data, insights, and feedback from patients and customers to continually optimize support services and offerings.
• Develop and manage patient services budget, allocating resources effectively to meet program goals.

Qualifications

• Bachelor’s degree in health care, life sciences, or related field required; advanced degree preferred.
• Minimum 10 years of progressive experience in patient services/access, with at least 5 years in a leadership role within biotech or pharma.
• Experience with specialty products required.
• Experience in rare disease preferred.
• Expert knowledge of patient support programs and field access solutions.
• Extensive team leadership and vendor management experience; ability to persuade and influence others and manage conflicts.
• Detailed understanding of patient services regulatory and compliance landscape and requirements, with audit experience.
• Understanding of specialty pharmacy and payer landscape.
• Ability to build organizational personnel structure.
• Demonstrated ability to recruit, develop, and retain top talent.
• Excellent operational execution skills with proven ability to identify, improve, and implement operational processes and procedures.
• Experience with data analysis and evaluation.
• Fluent understanding of reimbursement process terminology.

Technical Skills

• Proficient in Microsoft Office Suite.
• Experience with CRM platform build and development required; experience with Salesforce or Veeva platforms preferred.
• Experience with channel data aggregation required.

Equal Employment Opportunity Statement

Zevra is an equal‑opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law.

Notice to External Recruiters

Zevra does not accept unsolicited resumes from agencies. Recruiters are requested not to contact employees or hiring managers. All submissions must be coordinated through Human Resources and require a prior written agreement; resumes sent without such an agreement will not create any obligation.