Senior Director-Outreach Services

Socket.dev; Moraine (OH); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Company paid life Insurance

403b matched

Job summary

CompuNet Clinical Laboratories seeks a Senior Director of Laboratory Outreach Services to lead multi-channel outreach operations, including PSC, IOP, mobile phlebotomy, and logistics. The role focuses on scaling operations, driving revenue growth, and ensuring high-quality services across all touchpoints.

Reporting to the President, you will optimize pre-analytical workflows, enhance patient and client experience, and expand market presence through operational excellence and service innovation.

Qualifications

• Bachelor’s degree in Clinical Laboratory Science, Healthcare Administration or related field, or equivalent experience.
• 7+ years of progressive leadership experience in clinical laboratory operation with demonstrated outreach leadership.
• Experience with mobile phlebotomy teams preferred.

Responsibilities

• Lead multi-site outreach operations with scalability, reliability, and service consistency.
• Build, guide, develop and mentor leadership teams and field staff across all outreach channels.
• Establish standardized operating models to drive efficiency and support growth.
• Foster a performance-driven culture centered on accountability and service excellence.
• Partner with Sales/Business Development to onboard new outreach clients.
• Support implementation of new client accounts, including workflow design and training.
• Collaborate on outreach strategy execution and geographic expansion.
• Monitor client volume trends and align capacity for growth.
• Oversee end-to-end outreach operations including PSCs, IOP, mobile services and logistics.
• Ensure efficiency and accuracy across pre-analytical processes and specimen transport.
• Maintain turnaround time performance aligned with client expectations.
• Ensure compliant, timely specimen transport.
• Ensure outreach operations comply with applicable regulations and quality standards.
• Promote patient safety and specimen integrity across touchpoints.
• Ensure high levels of satisfaction for external providers and patients.
• Monitor performance against commitments and act as escalation point for client concerns.
• Drive cost efficiencies and profitability in Outreach Services.
• Support implementation and optimization of LIS, CRM, and routing/logistics tools.
• Drive automation and digital tools to improve onboarding and service experience.
• Lead continuous improvement initiatives to streamline workflows.
• Collaborate with clinicians and partners to improve service delivery.

Skills

Leadership

Cross-functional collaboration

Operational management

Project management

Travel readiness

Education

Bachelor’s degree in Clinical Laboratory Science or related field

7+ years of progressive leadership in clinical laboratory operations

Experience with mobile phlebotomy teams preferred

Tools

LIS

CRM

Routing/logistics tools

Job description

Positions Summary

The Senior Director of Laboratory Outreach Services provides strategic and operational leadership for a multi-channel outreach division, including Patient Service Centers (PSC), In-Office Phlebotomy (IOP), Mobile Phlebotomy services, and Logistics. Reporting to the President, this leader is accountable for scaling operations, driving revenue growth, and ensuring consistent, high-quality laboratory services across all outreach touchpoints. This role partners cross-functionally throughout the organization to optimize pre-analytical workflows, enhance patient and client experience, and expand market presence through operational excellence and service innovation.

Essential duties and responsibilities

Leadership & Caregiver Management

• Lead multi-site outreach operations with a focus on scalability, reliability, and service consistency
• Build, guide, develop and mentor high-performing leadership teams and field staff across all outreach channels
• Establish standardized operating models to drive efficiency and support growth
• Foster a performance-driven culture centered on accountability, service excellence, and continuous improvement

Growth & Business Support

• Partner with Sales/Business Development to onboard new outreach clients.
• Support implementation of new client accounts, including workflow design, service setup, and training.
• Collaborate on outreach strategy execution, including geographic expansion and service line growth.
• Monitor client volume trends and proactively align capacity to ensure operational readiness for growth.

Operational Oversight

• Oversee end-to-end outreach operations across PSCs, IOP, mobile services and logistics.
• Ensure efficiency and accuracy across pre-analytical processes, including specimen collection and transport
• Maintain turnaround time (TAT) performance aligned with client expectations
• Ensure compliant, timely specimen transport

Quality, Safety & Regulatory Compliance

• Ensure outreach operations comply with all applicable laboratory, federal and state regulations.
• Maintain quality standards across pre-analytical realm.
• Partner with Quality and Compliance teams during audits, inspections, and corrective action activities.
• Promote patient safety and specimen integrity across all outreach touchpoints.

Patient & Client Experience

• Ensure high levels of satisfaction for external providers and patients.
• Monitor performance against commitments.
• Act as an escalation point for key client concerns and operational issues.
• Ensure laboratory services support superior patient outcomes through accuracy, timeliness, and accessibility.

Financial & Performance Management

• Manage respective P&L, including operating and capital budgets.
• Drive cost efficiencies in Outreach Services division.
• Identify opportunities to improve profitability while supporting growth.

Technology, Systems & Process Improvement

• Support implementation and optimization of systems (LIS, CRM, routing/logistics tools).
• Drive automation and digital tools to improve client onboarding and service experience.
• Drive process improvement initiatives to enhance operational quality and efficiency.
• Lead continuous improvement initiatives to streamline outreach workflows.

Stakeholder Collaboration

• Collaborate with clinicians, internal stakeholders and health system partners to improve service delivery and satisfaction.
• Serve as a key liaison between the Outreach division and internal and external customers.

Qualifications

• Bachelor’s degree in Clinical Laboratory Science, Healthcare Administration or related field, or equivalent experience.
• 7+ years of progressive leadership experience in clinical laboratory operation with demonstrated outreach leadership
• Experience with mobile phlebotomy teams preferred.

Physical & Safety demands and Requirements

• Visual acuity and hand-finger dexterity to work at computer for extended periods.
• Effectively organize and prioritize work in response to demands and responsibility of the position.
• Travel to laboratory locations
• Good communication skills and ability to work productively with others.
• Exercise sound reasoning ability and good independent judgment.
• Be familiar with and adhere to safety, ergonomic, and health policies of the Company.
• Anticipate safety hazards, act upon unsafe situations and promote safety awareness.

CompuNet offers a full benefits package including Medical, Dental, and Vision coverage. Company paid life Insurance and 403b match. Paid holidays, vacation, sick and personal time.

CompuNet Clinical Laboratories is an equal opportunity employer does not discriminate against any employee or applicant for employment.