IOP/PSC Team Lead - Houston, TX

Natera; Houston (TX); Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Life and disability plans

Fertility care benefits

401k benefits

Commuter benefits

Employee referral program

Job summary

Natera is seeking a Lead for the Phlebotomy Solutions team to oversee day-to-day operations, patient coordination, phlebotomy services and admin tasks. Heavy travel (up to 50%) supports audits, site visits and team training.

You will mentor staff, ensure EMR compliance, and drive process improvements across multiple locations. You should bring at least 5 years in phlebotomy with leadership experience, a phlebotomy certificate, and strong organizational and communication skills to maintain

Qualifications

• High school diploma or GED required.
• Phlebotomy certificate required by state regulations.
• 5+ years phlebotomy experience; supervisory/lead role preferred.

Responsibilities

• Coordinate audits and quality checks for patient coordination and documentation.
• Provide daily oversight and develop phlebotomy staff across locations; handle onboarding and training.
• Collaborate with Field Sales, Clinical Operations and Compliance to ensure seamless patient support.

Skills

Leadership

Team supervision

Communication

Time management

Problem solving

Clinical compliance

Mentorship

Education

High school diploma or GED

Phlebotomy Certificate

Tools

MPX platform

EMR systems

Job description

The Lead for the Phlebotomy Solutions team will be responsible for assisting with the team’s day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on supporting daily team management, operational efficiency, and compliance. The Lead will support seamless collaboration between field teams, patients, and operational departments. Lead may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures. This position requires strong organizational, leadership, and communication skills and will include up to 50% travel to support audits, onsite visits, and team training initiatives.

Primary Responsibilities

Quality Assurance & Audit Support

• Assist with the coordination and execution of audits as indicated
• Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; specifically, but not limited to, the MPX platform
• Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement

Operational Oversight

• Provide daily support to the Phlebotomy Solutions team
• Supervise, mentor, and develop a team of phlebotomists across designated Locations. Handle recruitment, onboarding, and training of new in-office phlebotomists
• Ensure all team members maintain compliance with specimen handling protocols and EMR documentation
• Proactively mitigate issues that could impact operational performance
• Oversee supply chain needs, including ordering and tracking supplies

Cross-Functional Collaboration

• Partner with Field Sales, Clinical Operations, and Compliance to resolve issues and ensure cohesive patient support
• Assist with team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence

Qualifications

Education

High school diploma or GED required.

Experience

A minimum of 5 years of phlebotomy experience is a must. A supervisory or team-lead role within a clinical or laboratory operations setting is strongly preferred.

Certifications

Phlebotomy Certificate required as per state regulations.

Knowledge, Skills, and Abilities

• Strong leadership and mentorship capabilities
• High proficiency in problem-solving, conflict resolution, and time management
• Familiarity with clinical compliance standards
• Ability to manage and prioritize tasks in a dynamic environment
• Excellent verbal and written communication skills

Work Environment & Physical Requirements

Remote setting with required travel (up to 50%) for audits, site visits, and team support.

Must follow clinical safety standards and wear appropriate attire, including scrubs, when on-site.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.