Senior Director, Operations - Performance Strategy & Analytics

Walmart; Bentonville (AR); On-site; USD 130,000 - 260,000; Full time

Job summary

Walmart is seeking a Senior Director for Operations - Performance Strategy & Analytics, a pivotal role responsible for leading the seller support operations strategy. This executive will ensure operational excellence and drive growth through innovative, data-driven solutions while managing multiple teams and key functions. The position offers a competitive salary, performance bonuses, and an array of benefits aimed at supporting employees' well-being and professional development.

Benefits

Medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off including parental leave

Walmart-paid education benefit program

Short-term and long-term disability

Qualifications

• 6 years’ experience in operations, project management, or related area, or 8 years’ experience in similar fields.
• 4 years’ supervisory experience required.

Responsibilities

• Drive overall seller support strategy and enhance seller satisfaction.
• Oversee the development of analytics frameworks for seller support performance.
• Lead workforce planning and resource allocation.
• Manage cross-functional projects for new marketplace features.

Skills

Strategic Leadership

Data-driven Decision Making

Process Improvement

Cross-Functional Collaboration

Education

Bachelor’s degree in Business Administration, Engineering, Operations or related field

Masters: Business Administration

Masters: Computer Engineering

Masters: Operations Management

Project Management Professional Certification

Job description

Senior Director, Operations - Performance Strategy & Analytics

Position Summary...

The Sr. Director of Marketplace Seller Support Services is a senior leadership role responsible for developing and executing the comprehensive strategy for marketplace seller support operations at scale. This leader will oversee key functions including strategy, analytics, learning and development, workforce management, launch readiness, and program management. The role is pivotal in ensuring a best-in-class seller experience, operational excellence, and sustained marketplace growth through innovative, data-driven, and scalable solutions.

What you'll do...

Key Responsibilities

• Strategic Leadership
  • Drive the overall seller support strategy to enhance seller satisfaction, retention, and marketplace growth
  • Align and lead multiple seller support teams, including operations, analytics, L&D, workforce management, and program management
  • Set and monitor KPIs to ensure operational excellence and continuous improvement across all seller support functions

• Analytics & Performance Management
  • Oversee the development and implementation of analytics frameworks to measure, monitor, and improve seller support performance
  • Leverage data-driven insights to optimize processes, identify trends, and inform strategic decisions

• Learning & Development
  • Build and scale comprehensive training and development programs for seller support teams to ensure high performance and continuous skill advancement
  • Foster a culture of learning, innovation, and excellence within the organization

• Workforce Management
  • Lead workforce planning, resource allocation, and capacity management to support marketplace growth and seasonal fluctuations
  • Implement systems and processes to ensure efficient staffing and high-quality seller support at all times

• Launch Readiness & Program Management
  • Oversee launch readiness for new marketplace features, products, or geographies, ensuring seamless seller onboarding and support
  • Manage high-impact, cross-functional projects, ensuring timely execution and risk mitigation
  • Develop and maintain playbooks, documentation, and knowledge management systems for consistent execution

• Operational Excellence
  • Lead process improvement and automation initiatives to drive efficiency and reduce seller pain points
  • Ensure effective resolution of complex seller issues and escalations, maintaining high satisfaction levels

• Cross-Functional Collaboration
  • Partner with product, technology, business development, and customer care teams to enhance the overall seller and customer experience
  • Act as a key advocate for sellers, synthesizing feedback and driving continuous improvement initiatives

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The annual salary range for this position is $130,000.00-$260,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 6 years’ experience in operations, project
management, or related area OR 8 years’ experience in operations, project management, or related area.
4 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional teamMasters: Business Administration, Masters: Computer Engineering, Masters: Operations ManagementProject Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About the company

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