Senior Director, Operations, Cyber & Data Resilience

Kroll; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Job summary

Kroll is seeking a Senior Director of Operations for their Cyber & Data Resilience service line. This role is pivotal for overseeing daily operations, driving process improvements, and ensuring financial health within the service line. The ideal candidate will possess strong leadership skills and a background in project management, with a focus on enhancing client services and operational excellence.

Qualifications

• Proven track record managing complex projects, ideally in Cyber or Professional Services.
• Strong interpersonal and leadership skills.
• Exceptional communication abilities and budget management.

Responsibilities

• Develop and implement operational strategies aligned with business objectives.
• Drive process improvements and enhance productivity.
• Monitor learning and training development metrics.

Skills

Project Management

Process Improvement

Leadership

Communication

Data Analysis

Problem Solving

Education

Bachelor's degree in relevant field

Job description

Senior Director, Operations, Cyber & Data Resilience

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Director, Cyber & Data Resilience

Kroll is seeking a Senior Director of Operations for our Cyber & Data Resilience (CDR) service line. The Director of Operations oversees the service line’s daily activities, ensuring seamless execution of business strategies, optimizing processes, and driving operational excellence. Reporting to the Service Line Leader, this role collaborates with leaders across the service line to measure, monitor, analyze and enhance productivity, improve client service, and enable the financial health of the service line.

Director, Cyber & Data Resilience

Kroll is seeking a Senior Director of Operations for our Cyber & Data Resilience (CDR) service line. The Director of Operations oversees the service line’s daily activities, ensuring seamless execution of business strategies, optimizing processes, and driving operational excellence. Reporting to the Service Line Leader, this role collaborates with leaders across the service line to measure, monitor, analyze and enhance productivity, improve client service, and enable the financial health of the service line.

Responsibilities

• Develop and implement operational strategies aligned with business objectives.
• Govern and track key initiatives
• Drive process improvements to enhance productivity and reduce costs.
• Optimize resource allocation and workflow management.
• Define KPIs that strategically help manage the different service offerings and profitability - Capability, Service, and MD Performance Tracking and communication
• Manage cost outlay and ensure ROI on investment of money spent
• Perform Client Finance and Administration
• Undertake Service and capability pricing strategy development and implementation
• Utilization management and Staffing strategy – cross pollination of expertise across the Service Line
• Monitor Learning and Training development metrics
• Perform business Data Analysis & Forecasting analysis – Utilize analytics to track revenue trends, optimize pricing strategies, and forecast future growth.
• Measure and support Cross-Functional Collaboration – Work closely with finance, operations, and product teams to streamline processes that impact revenue.
  
  

Requirements

• Proven track record of successfully managing complex projects – Cyber or Professional Services Experience a plus.
• Experience in process improvement and project management
• Strong understanding of business process design and improvement
• Exceptional interpersonal and communication skills
• Excellent leadership and team-building skills
• Exceptional communication and negotiation abilities
• Proficiency in data analysis and performance/operation metrics
• Strong problem-solving and decision-making capabilities
• Proven ability to manage budgets and optimize resources
• Excellent organizational and time-management skills
• Strong analytical skills and attention to detail
• Ability to work under pressure and handle tight deadlines
  
  

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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