Senior Director, Operations

AdaptHealth, LLC; Grand Rapids (MI); On-site; USD 126,000 - 154,000; Full time

Job summary

AdaptHealth, LLC is seeking a Senior Director of Operations to lead the company’s operations across multiple service locations. You will oversee Medical Equipment Technicians, Dispatch, Respiratory, Warehouse, Inventory, Compliance and Facility operations, driving efficiency and budget control.

The role requires strategic planning, staff development, and ensuring ACHC/HIPAA compliance and regulatory adherence.

Qualifications

• Bachelor’s degree in healthcare, accounting, business, finance, or related field is required; Master’s preferred.
• 7 years Director-level experience in a related position (DME industry preferred).
• 5 years healthcare experience, preferably in a HME or sales environment.
• 3 years of customer service experience strongly preferred.
• Valid and unrestricted driver's license in the state of residence.

Responsibilities

• Direct overall operations across departments to meet organizational goals.
• Implement processes to ensure activity is entered in Brightree and orders are ready for confirmation.
• Monitor daily routing and optimize location-specific stock levels to minimize inventory.
• Ensure monthly inventories, purchase orders, and compliance with regulatory standards.
• Train, mentor, and coach staff; communicate process changes and improve performance.
• Lead branch audits and cross-branch transfers to support efficiency and compliance.

Skills

Knowledge of DME services

Motivation for sales

Persuasion skills

Relationship building

Verbal and written communication

Presentation skills

Customer service skills

Product and industry knowledge

Independent and team work

Analytical and problem-solving

Prioritization and multi-projects

Confidential information handling

Microsoft Office proficiency

Education

Bachelor's degree in healthcare, accounting, business, finance, or related field (Master's preferred)

7 years Director-level experience in related position (DME preferred)

5 years Healthcare experience (HME or sales preferred)

3 years Customer Service experience

Liaison/discharge planning or referral coordinator experience preferred

Valid driver's license in state of residence

Tools

Brightree system

Job description

Job Type

Full-time

Position Summary

The Senior Director of Operations is primarily responsible for directing the overall functions of Operations. Responsible for the control, management, and operating efficiencies at AdaptHealth service locations including although not limited to Medical Equipment Technicians, Dispatch, Respiratory, Warehouse, Inventory Management, Compliance, Facility. Budget oversight of inventory managing cost of goods, CAPEX related to the inventory management and staff.

Assure competency of all staff members; assist in formulating budget, evaluates department performance versus budget and takes appropriate action to remain within budget guidelines. Maintain efficient and effective department operation while requiring compliance with all state, federal and local regulatory laws, standards, and protocols.

Essential Functions and Job Responsibilities

• Promote the mission, vision, and values of the organization.
• Responsible for direction of all departments and staff to ensure organizational goals are met.
• Implements processes and procedures to ensure that all activity is recognized by proper entry in to the Brightree system and that all sales orders are clean and ready for confirmation.
• Monitors and Directs the daily routing activity to ensure delivery frequencies & geographic routing is in place at each location.
• Works with each location to effectively identify appropriate stock levels per location to minimize inventory balances.
• Ensures monthly physical inventories are completed, are accurate and are on time, approving authority for Purchase orders for locations.
• Tracks and ensures Concentrator Checks are current.
• Audits to ensures Lot / Serial numbers are tracked correctly in Brightree documentation.
• Directs cross branch transfers to reduce the need of vendor purchasing on slow moving products in branch locations.
• Responsible for training and communication of all operational process changes to location staff members.
• Maintains accurate data and provides reports as requested by management.
• Participates in surveys made by authorized governmental agencies.
• Trains, mentors, and coaches branch staff on warehouse operations, i.e., locators, par level management, bar code scanner integration.
• Participate in performance improvement initiatives and ensures all locations are always ACHC compliant ready.
• Works with local branches to assist in Customer concern investigations, reports & resolutions.
• Works with local branches as a corporate liaison to assist in understanding and obtaining company goals.
• Create and implement "Branch Internal Field Office Audit" & work with Branches on getting and staying compliant.
• Fleet Management as well as manages company location(s).
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Formulate a teaching plan based upon identified learning needs and evaluate effectiveness of learning.
• Serve as a liaison between administration, patients, physicians, and other healthcare providers.
• Ongoing, effective communication with staff and administrative team.
• Ensure effective maintenance of records pertinent to personnel and operation of the department.
• Prepare reports regarding services, i.e., utilization, performance improvement, service data, outcome data, productivity, including long term capital budget and short-term operation budget.
• Demonstrate the ability to be flexible, organized and function under stressful situations.
• Maintain a good working relationship both within the department and with other departments.
• Ability to plan and organize orientation and in-service training for department staff members and participate in guidance and educational programs.
• Ensure compliance with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Complete assigned compliance training and other educational programs as required.
• Maintain compliance with AdaptHealth's Compliance Program.
• Perform other related duties as assigned.

Management/Supervision

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Establishes annual goals and objectives for the department based on the organization's strategic goals.
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

Competency, Skills and Abilities

• Knowledge of DME services
• Motivation for sales
• Strong persuasion skills
• Excellent relationship building skills and personality.
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent customer service skills
• Product and industry knowledge
• Ability to work independently and with a team.
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects.
• Mental alertness and the ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office

Requirements

Education and Experience Requirements

• Bachelor's degree in health care, accounting, business, finance, or a related field from an accredited university required, Master's degree preferred
• Seven (7) years Director-level experience in related position, preferably in the DME industry.
• Five (5) years Healthcare experience preferably in a HME or sales environment required.
• Three (3) years of Customer Service experience strongly preferred.
• Experience with liaison, discharge planning or referral coordinator experience is preferred.
• Valid and unrestricted driver's license in the state of residence

Physical Demands and Work Environment

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Metal ability to lead others and change processes in a fast-paced work environment
• Excellent ability to communicate both verbally and in writing
• Must be able to travel as needed
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.

Salary Description

$140K