Senior Director, Operational Assessment

Ensemble RCM; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Ensemble is seeking an Operational Assessment Senior Director to lead enterprise efforts in assessing operational effectiveness, identifying risk, and improving performance across functions. You will partner with executives to evaluate operating models, policies, and processes, ensuring alignment with standards and strategy, while overseeing assessment frameworks and governance across the organization.

You will provide senior leadership with actionable insights, oversee intake and triage of

Qualifications

• Leads enterprise efforts to assess operational effectiveness and identify risks.
• Partners with senior leaders to evaluate operating models, policies, and processes.
• Provides executive-level insights and supports implementation of improvement initiatives.

Responsibilities

• Oversee intake and triage of operational inquiries, clarifying policy and process expectations, and escalating high-risk issues.
• Monitor outcomes using data, reporting, and trend analysis to drive continuous improvement in operational readiness.
• Collaborate with operations leaders to align practices with organizational standards and strategic objectives.

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Operational Assessment Senior Director leads enterprise efforts to assess operational effectiveness, identify risk, and improve consistency and performance across organizational functions. The role partners with senior leaders to evaluate operating models, policies, and processes and to ensure operational practices align with organizational standards and strategic objectives. Oversees operational assessment frameworks and review activities, including the evaluation of workflows, controls, and service delivery outcomes, to identify gaps, risks, and improvement opportunities. Provides executive‑level insight and recommendations based on assessment findings and supports implementation of improvement initiatives in partnership with operational leaders. Ensures responsive employee and leader support by overseeing intake and triage of operational inquiries, clarifying policy and process expectations, and escalating complex or high‑risk issues through appropriate governance channels. Leverages data, reporting, and trend analysis to monitor outcomes, track progress, and drive continuous improvement in operational effectiveness and organizational readiness.

Join an award-winning company

• Five-time winner of "Best in KLAS" 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail] .

This posting addresses state specific requi