Head of Business Operations & Finance San Francisco, CA or New York City, NY, United States (US[...]

Mux, Inc.; New York (NY); Remote; USD 215,000 - 265,000; Full time

Job summary

An established industry player is seeking a Sr. Director of Strategic Finance to lead financial strategy and analysis. This role is crucial for driving high-impact projects and managing business performance. You will collaborate with executive leadership and lead a team to enhance efficiency using innovative AI tools. The ideal candidate will possess a strong background in finance, particularly within high-growth tech environments, and demonstrate exceptional leadership and analytical skills. Join a vibrant team committed to democratizing video and making a significant impact in the industry.

Benefits

Flexible PTO

Competitive health insurance

Fully funded fertility benefits

401(k)

Paid parental leave

Investment in career growth

Lunch reimbursement program

Qualifications

• 8-10 years of finance experience in strategic planning and financial analysis.
• Experience in high-growth technology companies or startups is essential.

Responsibilities

• Own financial strategy and analysis for key business decisions.
• Lead cross-functional projects for growth, pricing, and M&A.

Skills

Strategic Planning

Financial Modeling

Analytical Skills

Communication Skills

Leadership

Operational Mindset

Entrepreneurial Spirit

Education

Bachelor’s degree in Finance, Economics, Accounting

MBA or CFA

Tools

AI Tools

Job description

San Francisco, CA or New York City, NY, United States (US Remote)

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.

You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premiere conference for video engineers in the world.

We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.

We are building something big together. We’d love to hear from you!

About the Role

The Sr. Director of Strategic Finance will own the financial strategy and analysis that underpins key business decisions at Mux. You will develop a rigorous understanding of the drivers behind our operating model, manage business performance, and influence investment decisions. This role demands a hands-on leader ready to drive high-impact cross-functional projects—from pricing changes to marketing spend initiatives to M&A. You will own end-to-end financial planning processes, forecasts and financial models. You will also partner with functional leaders on strategic initiatives to help them achieve their operational goals. You will lead a team that includes business operations, accounting, and deal desk, and identify opportunities to improve efficiency across the team’s workflows using AI tools and best practices. This role will report directly to the CFO and preference for candidates near our major offices (San Francisco, New York), but open to remote applicants with occasional travel.

What You'll Do

• Strategic Planning & Analysis:
• Develop a rigorous understanding of the drivers of our operating model to manage business performance, maintain financial forecasts, and influence investment decisions.
• Lead the development and execution of multi-year financial plans, forecasts, and scenario analyses to support strategic initiatives.
• Business Partnership & Cross-functional Leadership:
• Partner with executive leadership, product, and operations teams to integrate financial insights into business strategy and decision-making.
• Lead cross-functional high-impact projects to drive organic and inorganic growth, including pricing changes, marketing spend optimization, and M&A.
• Provide structure, analytical support, and accountability to functional leaders on strategic decisions and areas of investment.
• Financial Planning & Performance Management:
• Own end-to-end financial planning processes, including headcount planning, revenue and budget forecasts.
• Oversee the analysis of financial performance, including variance analysis, ROI evaluation, and the identification of cost optimization opportunities.
• Develop and implement models for evaluating investment opportunities, M&A activity, and strategic partnerships.
• Identify financial risks and work with key stakeholders to mitigate them, ensuring sound financial practices across the organization.
• Ensure audit readiness by maintaining robust financial controls, processes, and documentation in compliance with regulatory requirements.
• Process Improvement & AI Integration:
• Identify opportunities for process enhancements in financial reporting and analysis to improve efficiency and accuracy.
• Implement best practices in financial planning processes and leverage AI tools to streamline workflows and drive agility in responding to market changes.
• Team Leadership & Operations Management:
• Build, mentor, and manage a high-performing team that delivers deep analytical insights under tight deadlines.
• Own the business operations, accounting, and deal desk functions —ensuring these functions operate efficiently and align with our strategic objectives.

Who You Are

• Bachelor’s degree in Finance, Economics, Accounting, or a related field; MBA or CFA is highly preferred.
• Minimum of 8-10 years of finance experience, with a proven track record in strategic planning, financial modeling, and analysis.
• Demonstrated experience in a high-growth technology company or startup environment.
• Deep experience with SaaS business models and enterprise sales.
• Experience working with both subscription-based and usage-based revenue models.
• Familiarity with AI tools and technologies, and a proven ability to integrate them to improve team processes and workflows.
• Strong analytical skills with an ability to translate complex data into actionable insights.
• Excellent communication and presentation skills—able to simplify highly complex problems into clear recommendations.
• Proven leadership capabilities with experience managing and mentoring teams.
• Analytical Rigor: Develop structured approaches to problem solving, underpinned by data and robust operational/financial models.
• Operational Mindset: Grounded in reality beyond strategy, with strong instincts for execution.
• Entrepreneurial: Motivated to thrive in a fast-paced, hypergrowth environment.
• Cross-Functional Influence: Collaborate effectively with diverse stakeholders and lead with influence.
• Strong Communication: Simplify highly complex problems and craft clear, actionable recommendations.
• Commitment to Mux Values: Embrace our core values – Be Human, Care Obsessively, Turn Customers Into Fans.
• Team-First Approach: Demonstrate humility, drive, and empathy while putting the team’s success first.

In our commitment to provide transparency with candidates, we openly share base pay ranges for all job postings within the United States, regardless of the state. These pay ranges are established using standardized criteria, including job function, level, and location. They're also benchmarked against similar companies in a similar stage of growth. The starting base pay for this position is between $215K-$265K. Actual pay is influenced by various factors such as level, skills, depth of experience, location and internal equity.

If you don't have all of these requirements but think your experience could be a great fit, that's okay! Please apply and we can talk about what's most needed in the role.

You'd join an amazing team from places like Google/YouTube, Amazon/Twitch, Facebook/Oculus, Reddit, Brightcove, Bain, and the BBC. We have a supportive culture that cares about both excellent work and work-life balance. We are remote-equal, with an office space in Downtown San Francisco and London.

• Flexible PTO + 11 company holidays
• Weekly no-meeting days + quarterly focus weeks
• Healthy work-life balance encouraged
• Competitive health, dental, and vision insurance (100% employee and 65% dependent premium coverage)
• Fully funded fertility benefits
• HSA available, compatible with high deductible plan only ($100 per single employee/month & $200 per family/month employer contribution)
• FSA available
• Short-term and long-term disability insurance
• Group life insurance
• Employee Assistance Program (EAP)
• Medical support concierge service
• 401(k)
• Paid parental leave
• Investment in career growth through professional development stipend
• Reimbursements for headphones, cell phones, device upgrades, and SVoD services of Mux customers
• Lunch reimbursement program

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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