Senior Director of Program Delivery (Remote - US)

Jobgether; United States; Remote; USD 154,000 - 190,000; Full time

Job summary

A leading program delivery organization is seeking a Senior Director of Program Delivery to oversee large-scale projects focused on SNAP and Medicaid. This role emphasizes leadership in civic technology and human-centered design, requiring 12+ years of experience. Competitive salary range available along with comprehensive benefits in a remote-first environment.

Benefits

Competitive salary range: $154,891 to $189,613 annually

Comprehensive medical, dental, and vision insurance

401(k) with employer match up to 5%

Generous time off

Professional development stipend

Qualifications

• 12+ years of experience leading complex, multi-disciplinary projects.
• Deep expertise in SNAP and/or Medicaid policy and operations.
• Exceptional facilitation, written, and verbal communication skills.

Responsibilities

• Lead program delivery across the full safety net portfolio.
• Define and implement best-in-class delivery standards.
• Oversee and coach program directors and delivery leaders.

Skills

Leadership

Project Management

Civic Technology

Human-Centered Design

Communication Skills

Budget Management

Relationship Building

Tools

Asana

Airtable

Jira

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Program Delivery in the United States.

We are seeking an accomplished leader to drive excellence in program delivery, ensuring large-scale, high-impact projects are executed with discipline, clarity, and measurable outcomes. This role is central to advancing critical social safety net initiatives, such as SNAP and Medicaid, by overseeing cross-functional teams and aligning delivery execution with strategic priorities.

The Senior Director will be accountable for program outcomes, operational consistency, and continuous improvement across a complex portfolio. Working closely with senior leadership and external partners, this position requires deep expertise in civic technology, safety net systems, and human-centered service design.

Accountabilities

• Lead program delivery across the full safety net portfolio, ensuring projects are delivered on time, within budget, and with measurable impact.
• Define and implement best-in-class delivery standards, including project management frameworks, risk mitigation, compliance integration, and partner engagement practices.
• Oversee and coach program directors and delivery leaders, building a consistent model for program leadership, accountability, and performance.
• Partner with executive leadership to align day-to-day delivery with organizational strategy, ensuring responsiveness to evolving needs in the safety net ecosystem.
• Develop and implement practices for consistent project scoping, kickoff, documentation, knowledge sharing, and retrospectives to embed learning across the organization.
• Act as a trusted delivery voice with government partners and funders, building confidence and trust in program outcomes.
• Collaborate with finance and resource management teams to ensure financial stewardship, proper staffing, and alignment of resources with strategic priorities.

Requirements

• 12+ years of experience leading complex, multi-disciplinary projects or programs, with accountability for delivery outcomes.
• Deep expertise in SNAP and/or Medicaid policy and operations, with proven success working at the intersection of technology and government.
• Strong background in civic technology, human-centered design, and public-sector service delivery.
• Demonstrated ability to align execution with strategy and influence decision-making at senior levels.
• Proven success managing project budgets, aligning with funding streams, and anticipating risks.
• Exceptional facilitation, written, and verbal communication skills, with the ability to synthesize complexity for diverse audiences.
• Experienced manager with a track record of coaching and developing senior program leaders.
• Skilled at building trusted relationships with government leaders, funders, and cross-functional collaborators.
• Experience leading teams through change, implementing operational discipline, and embedding new delivery practices across organizations.
• Proficiency with delivery and resource management tools (e.g., Asana, Airtable, Jira) and comfort adopting new systems.

Benefits

• Competitive salary range: $154,891 to $189,613 annually, depending on location and experience.
• Comprehensive medical, dental, and vision insurance with up to 100% coverage for select plans.
• Employer contributions of up to 80% toward dependent and family coverage.
• 401(k) with employer match up to 5%, depending on years of service.
• Generous time off, including open personal time, 16+ paid holidays, paid sick time, and an annual year-end closure.
• Paid parental and family leave, plus 4 weeks of paid sabbatical after 4 years of service.
• Remote-first workplace across the U.S., with collaborative working hours (10 AM – 3 PM PT).
• Professional development stipend ($1,000 annually, with rollover up to $2,000).
• Laptop, home office setup stipend, and monthly phone/internet reimbursement.
• Supportive, collaborative, and mission-driven work environment.