Senior Director of Professional Services Consulting

Unily; New York (NY); Hybrid; USD 150,000 - 220,000; Full time

Job summary

An established industry player is seeking a Senior Director of Professional Services Consulting to lead their global consultancy team. This pivotal role involves driving customer outcomes and revenue growth while optimizing operational excellence across North America and EMEA. As a strategic leader, you will develop and execute consulting frameworks and methodologies, ensuring consistency and excellence in service delivery. Join a dynamic team dedicated to innovation and collaboration, where your leadership will shape the future of professional services in a rapidly evolving digital landscape. If you thrive in a fast-paced environment and are passionate about driving impactful change, this opportunity is for you.

Benefits

23 vacation days

Paid birthday off

Medical, dental, and vision coverage

401(k) match

Flexible work hours

Modern office spaces

Paid volunteering day

Employee matching charity donations

Qualifications

• 10+ years in professional services or consulting roles.
• 5+ years in leadership managing large teams.
• Experience in client relationship management.

Responsibilities

• Lead and scale the global professional services organization.
• Drive revenue growth through client engagement.
• Develop a high-performing consultancy team.

Skills

Leadership

Strategic Thinking

Client Relationship Management

Financial Management

Problem Solving

Communication

Business Development

Education

Bachelor's Degree

MBA or Advanced Degree

Job description

Senior Director of Professional Services Consulting

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Senior Director of Professional Services Consulting

Join to apply for the Senior Director of Professional Services Consulting role at Unily

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Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Senior Director of Professional Services Consulting will help to lead and scale our global professional services organization, driving positive customer outcomes, revenue growth, and operational excellence across North America and EMEA. This strategic leadership position will be responsible for helping to develop and execute our global professional services strategy, ensuring we consistently deliver with a consultative mindset, and building a high-performing consultancy team.

Main Responsibilities

Strategic Leadership

• Partner with the Global SVP of Professional Services as well as other Professional Services leaders to define and execute the global vision and strategy for the professional services organization, aligning with overall company objectives and market opportunities
• Develop and implement scalable consulting and technical frameworks, methodologies, and best practices to ensure consistent across regions
• Build and nurture strategic relationships with key clients, partners, and internal stakeholders

Business Development & Growth

• Drive global professional services revenue growth through direct client engagement and supporting regional teams
• Collaborate with PS Solutions Engineering leadership to identify new professional services offerings and market opportunities and partner with PS leadership
• Collaborate with sales, marketing, and product teams to create compelling solutions and go-to-market strategies
• Assist in managing global Professional Services Profit & Loss reporting to meet financial goals

Team Development & Management

• Lead, mentor, and develop a diverse global team of consultants, solutions architects and developers across multiple regions
• Build and maintain a high-performance culture focused on positive customer outcomes, innovation, and continuous improvement
• Establish clear performance metrics, career paths, and development opportunities for the global consulting organization

Operational Excellence

• Optimize resource allocation, utilization, and profitability across the professional services consulting organization
• Collaborate with the Director of Professional Services Delivery to Implement effective systems and processes for project management, knowledge sharing, and quality assurance
• Create standardized reporting and analytics to measure team performance, project outcomes, and client satisfaction

Thought Leadership

• Represent the company at industry events and conferences as a thought leader
• Contribute to the development of thought leadership content, case studies, and industry insights
• Stay current with emerging industry trends, technologies, and best practices

Requirements

Experience

• 10+ years of experience in professional services, consulting, or related fields
• 5+ years in leadership roles managing large professional services teams
• Proven track record of scaling professional services organizations and driving substantial revenue growth
• Experience implementing and optimizing Professional Services methodologies and frameworks
• History of successful client relationship management at the executive level
• Exceptional leadership and people management abilities
• Strong strategic thinking and business acumen
• Outstanding communication and presentation skills
• Financial management and P&L responsibility experience
• Ability to operate effectively across different cultures and regions
• Excellent problem-solving and decision-making capabilities

Education

• Bachelor's degree required; MBA or other advanced degree preferred

Travel Requirements

• Willingness to travel up to 40% (domestic and international) to support global team and client engagements

Location

• Flexible with preference for major business hubs in North America (ET) and Europe (GMT/CET)

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

Why Work for Unily?

In addition to a generous base salary and commission plan, here are somethings we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits:

US: 23 vacation days plus an extra paid day off to enjoy your birthday, 10 sick days and 1 annual volunteer day. We offer medical, dental and vision coverage at $0 payroll cost at the employee-only coverage level and cover 50% for all other level. 1x your annual salary in Life and AD&D coverage at no cost to you. 5% match on your 401(k) and no vesting schedule after your first 90 days.

UK: 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection, options to lease an electric vehicle through our salary sacrifice scheme and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme.

View Unily's UK & EEA Careers Privacy Notice here

View Unily's USA Careers Privacy Notice here

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Customer Service, and General Business

• Industries

  IT Services and IT Consulting

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