Senior Director of Patient Services, Operational Effectiveness

AstraZeneca plc; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

AstraZeneca plc in the United States seeks a Senior Director of Patient Services to lead operational effectiveness across Access Programs, Marketing, Quality & Governance, and Enterprise Innovation Strategy. You will manage teams delivering patient support, reimbursement and affordability initiatives, and drive AI-enabled process improvements.

The role requires a Bachelor's degree in a scientific/clinical/business field, 10–15 years in patient services within biotech, and a proven history of

Qualifications

• Bachelor’s degree in scientific, clinical, or business field.
• 10–15 years of experience in Patient Services in biotech/pharma.
• Understanding of compliance regulations governing patient support, PV reporting, REMS.
• Ability to drive AI-enabled and tech solutions for operations.
• Proven track record of high performance across roles and companies.
• Experience leading high‑performing teams.
• Strong interpersonal and both verbal & written communication.
• Commitment to compliance and integrity in all activities.
• Office-based role requiring collaboration and problem solving during standard hours.

Responsibilities

• Lead cross-department efforts including PS Leadership Team planning, Change Management, annual meetings, budget oversight.
• Drive continuous improvement to enhance patient experience, efficiency, and scalability through technology.
• Oversee Patient Services Access Programs, reimbursement, affordability, and related foundations.
• Manage Patient Services Marketing and communications, aligning strategy with business goals.
• Oversee Quality & Governance, ensuring proper SOPs, documentation, and adverse event tracking.
• Define the Patient Services AI roadmap and strengthen project governance and delivery.

Skills

Interpersonal skills

Verbal & written communication

Education

Bachelor’s degree in scientific/clinical/business

MBA (preferred)

Job description

This is what you will do:

The Senior Director of Patient Services (PS), Operational Effectiveness is responsible for driving the overall effectiveness of the Patient Services function, working across the PS leadership team, many members of the Patient Services department, and cross-functional partners. The Sr Director, PS Operational Effectiveness will manage the team of people leading Patient Services Access Programs, Marketing, Quality & Governance, , , Enterprise Innovation Strategy and department Budget .

You will be responsible for:

There are five key areas of focus in this role:

• Lead cross-department efforts, including but not limited to: PS Leadership Team meetings and planning processes, Change Management and Communications, planning for annual meetings (e.g. PS POA, Alexion US meetings annual mtg), Budget oversight, Liaison with PS Training, etc.

• Drive Continuous Improvement across Patient Services: proactively identify and work cross-functionally to implement process improvements that improve the patient experience, drive efficiency, and leverage technology for scalability.

• Patient Services Access Programs: Lead a team that is responsible for managing and creating Patient Services Access, Reimbursement, Financial and Affordability programs including Alexion Access to Foundation (AAF)

• Patient Services Marketing: Oversee team leading portfolio-wide Patient Services (OneSource) Marketing and communications, including management of strategic patient engagement activities, including patient ambassador program. Alignment of OneSource marketing strategy with business unit strategic objectives and Alexion’s patient centricity is critical.

• Quality & Governance: oversee the Quality and Business Process function responsible for ensuring appropriate documentation and communication of work instructions and SOPs, as well as the quality monitoring process with the ultimate goals of providing great patient experiences, strong compliance with business processes and documentation of adverse events, etc.

• . This includes leading and managing the 1st Line Monitoring process and Governance across all Patient Services function.

Enterprise Innovation Strategy:

Define the Patient Services AI roadmap, identify and implement high-value AI solutions, strengthen project governance and delivery excellence across the project portfolio, and manage Patient Service financials

You will need to have:

• Bachelor’s degree (ideally in a scientific, clinical, or business field)

• 10 - 15 years experience in Patient Services in the biotechnology industry

• Understanding of compliance regulations and guidance governing patient support programs, PV Reporting, and REMS

• Drive implementation of innovative technology solutions relevant to the market, including potential AI opportunities that will help elevate operational efficiencies and overall effectiveness

• Proven, consistent history of high performance regardless of position or company

• Prior experience leading high performing teams

• High level of interpersonal skills and highly adept in both verbal & written communication

• Commitment to high standards of compliance and integrity

• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• MBA is a plus

• Significant commercial experiences, with demonstrated success in patient services leadership positions

• Comfort working with quantitative and qualitative data, including sometimes incomplete or ambiguous information

• Broad base of experiences in patient services, analytics, vendor management, marketing, market research, and/or sales

• Rare disease/high-value biologics experience is important, but not essential

• High learning agility

Date Posted

01-Oct-2026

Closing Date

22-Oct-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.