Senior Director of Clinical Product and Care Model Design - Remote

UnitedHealth Group; Plymouth (MN); Remote; Confidential; Full time

Job summary

An established industry player is seeking a visionary leader for the Senior Director of Clinical Product and Care Model Design role. This exciting opportunity involves driving the product vision and strategy, utilizing Design Thinking and Service Design to create impactful solutions for clinicians and patients. You will lead multidisciplinary teams, integrate technology with clinical operations, and ensure alignment across diverse stakeholders. With a focus on outcome measurement and continuous improvement, you will play a crucial role in advancing health equity on a global scale. Join a dynamic team where your leadership will make a significant difference in healthcare delivery.

Benefits

Flexible remote work options

Comprehensive benefits

Career development opportunities

Diversity and inclusion culture

Qualifications

• Expertise in Design Thinking and Service Design is essential.
• Strong background in agile methodologies and product management.

Responsibilities

• Lead product vision and strategy for clinical products across multiple units.
• Utilize human-centered design to create effective healthcare solutions.

Skills

Design Thinking

Service Design

Agile Methodologies

Business and Financial Acumen

Stakeholder Management

Change Management

Education

Bachelor's Degree in a relevant field

Master's Degree preferred

Tools

EHR Systems

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Director of Clinical Product and Care Model Design is a visionary leader responsible for driving the product vision, strategy, design, roadmaps, and deployment of clinical products. This role requires expertise in Design Thinking and Service Design, utilizing human-centered design methods such as rapid prototyping and usability testing to create clinician- and patient-friendly solutions. The Senior Director will provide Product Management rigor, define clear care model product visions and roadmaps, and lead multidisciplinary teams through a collaborative design process. The role also involves applying agile methodologies and supporting iteration based on emerging data and stakeholder feedback. Additionally, the Senior Director will demonstrate business and financial acumen, bridge the gap between clinical operations and technical development, lead Change Management and Stakeholder Alignment, and focus on Outcome Measurement and Continuous Improvement. By providing leadership and accountability for the performance and direction through various senior leaders, including key executives and heads of multiple business units, the Senior Director ensures that the clinical model work is nationally impactful across Optum Health to clinically differentiate Optum.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Strategic Leadership
  • Develop and maintain the product vision, strategy, and roadmap for clinical products, ensuring alignment with the company's overall strategic goals and spanning multiple business units and regions.
  • Conduct market research and analysis to identify needs, gaps, and opportunities in patient care.
  • Build solid business cases and cost-benefit analyses to support decision-making and ensure financial viability.
  • Provide leadership to senior leaders, including key executives and heads of multiple business units to ensure the clinical model work is nationally impactful across Optum Health and resolves business and clinical problems affecting multiple functions.
• Product Management Rigor
  • Define clear care model product visions and roadmaps to keep teams aligned.
  • Lead multidisciplinary teams through a collaborative design process.
  • Apply agile methodologies to balance stakeholder input with timely delivery.
  • Support iteration of the care model roadmap and features based on emerging data and stakeholder feedback, impacting multiple functions and customers.
• Design Thinking and Service Design
  • Utilize human-centered design methods such as rapid prototyping and usability testing to support the design of clinician- and patient-friendly solutions.
• Technology Integration
  • Bridge the gap between clinical operations and technical development, ensuring solutions integrate with EHRs or other healthcare systems.
• Change Management and Stakeholder Alignment
  • Lead communication strategies to align diverse groups such as clinical leadership, IT, and finance behind product decisions that impact multiple matrixed businesses across Optum Health.
• Outcome Measurement and Continuous Improvement
  • Design a measurement strategy for new care models.
  • Build and track performance metrics such as clinical outcomes, user satisfaction, and ROI to measure success and surface improvement areas.
• Collaboration and Communication
  • Work with distributed teams during build and QA to ensure business requirements and functional specifications are met.
  • Act as the primary liaison and ambassador for the clinical products, including authority for approval of features and change messaging.
  • Develop communication strategies to align diverse groups such as clinical leadership, IT, and finance.
  • Build and maintain solid relationships with leadership and program managers across the enterprise.
• Agile Development
  • Participate in sprint planning and agile ceremonies such as stand-ups, story refinements, and team retrospectives.
  • Act as the IT lead for the EMR governance meeting, presenting outputs from vendor releases and internal configuration sprints.
  • Analyze feedback from sprint reviews and other data sources to identify product needs.
  • Set expectations with business stakeholders for the delivery of new capabilities, features, and functionalities.
  • Design a measurement strategy for new clinical products and track performance metrics such as clinical outcomes, user satisfaction, and ROI.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role