Senior Director of Client Success

AccruePartners; Charlotte (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Director of Client Success to lead business development and client relationship management. This strategic role involves expanding market presence through client acquisition and fostering C-suite relationships. The ideal candidate will thrive in a collaborative environment, driving results and delivering tailored solutions. With a focus on continuous improvement and technology-enabled services, this position offers the chance to make a significant impact in a dynamic and innovative company. Join a team that values accountability and excellence in service delivery.

Qualifications

• 8+ years in business development or client services with leadership experience.
• Proven success in new business growth and strategic delivery.

Responsibilities

• Identify and pursue new business opportunities across various service lines.
• Drive client satisfaction and retention through tailored solutions.

Skills

Business Development

Client Services

Consultative Sales

Organizational Skills

Communication Skills

P&L Management

Tools

CRM (Bullhorn)

LinkedIn

MS Office

Job description

Join to apply for the Senior Director of Client Success role at AccruePartners

AccruePartners is transforming as the company adds consultative solutions to its portfolio of talent services. We foster a collaborative and entrepreneurial culture where team members are empowered to own their book of business, drive results, and contribute to the collective success of the One Accrue team. We believe in accountability, initiative, and building lasting client relationships through a shared commitment to excellence.

Our company serves mid-market and enterprise clients with a Carolina’s super regional focus, expanding nationally across 42 states. We have been recognized as Clearly Rated’s Best of Staffing Diamond Winner for 10 consecutive years and ranked on Forbes' list of top executive recruitment firms from 2017 to 2023.

What We Offer You

We provide a highly client-centric value proposition with a low administrative cost structure, emphasizing human-centric, technology-enabled services. Our culture thrives on results, innovation, and outcomes, operating across search, staffing, and project solutions. We are a diverse company with specialized teams that value relationship-building and delivering tailored solutions to our clients. We invest in continuous improvement, technology, and talent development.

Location

Based in Charlotte, NC, with a requirement to work onsite at our Charlotte office.

Role Importance

The Senior Director of Client Success will be a strategic leader responsible for business development and relationship management, expanding our market presence through client acquisition, fostering C-suite relationships, and leading solution-based engagements, including interim placements, executive search, and project consulting solutions.

Key Responsibilities

Client Strategy & Growth

• Identify and pursue new business opportunities across various service lines.
• Engage in strategic client conversations to understand needs and demonstrate our value.
• Conduct regular face-to-face client visits and network actively to enhance visibility.
• Drive client satisfaction and retention through tailored solutions and consultative selling.

Practice Leadership & Execution

• Oversee project portfolios and maintain a healthy pipeline.
• Collaborate with teams to ensure quality execution and resource management.
• Support the development of sales processes and team mentoring.

Talent & Team Development

• Interview and build strong consulting teams.
• Mentor junior team members and foster a collaborative culture.
• Ensure effective communication and operational excellence through reporting and data management.

Qualifications

• 8+ years in business development, client services, or consulting, with 3+ years in leadership or client-facing roles.
• Proven success in new business growth and strategic delivery.
• Strong knowledge of full-desk recruiting and consultative sales.
• Excellent organizational and communication skills.
• Experience managing P&L and revenue forecasting.
• Proficiency in CRM (preferably Bullhorn), LinkedIn, and MS Office.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industries

• Staffing and Recruiting