Senior Director, Mortgage Originations

Workers Credit Union; Littleton (MA); Hybrid; USD 109,000 - 136,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis

401(k) with Safe Harbor Match

PTO and holidays

Volunteer time off

Employee assistance program

Job summary

Workers Credit Union in Littleton, MA, seeks a Senior Director of Mortgage Origination to lead the department, shape origination strategy, and drive member-focused lending excellence. The role blends on-site leadership with a hybrid work model at the Littleton HQ, overseeing teams, training, and high standards of service.

The successful candidate will bring extensive mortgage lending experience, NMLS registration, and a track record of building partnerships, managing a diverse team, and

Qualifications

• Seven years of mortgage lending and origination experience, with leadership background.
• Must be registered with the National Mortgage Licensing System (NMLS).
• Strong knowledge of loan structuring, underwriting principles, regulatory compliance, and mortgage products.

Responsibilities

• Lead mortgage origination strategy, staff management, and service excellence.
• Drive growth via partnerships and market expansion while ensuring compliant processing.
• Oversee staffing, training, performance reviews, and salary recommendations.
• Develop relationships with real estate brokers and industry professionals.
• Manage loan pipeline, QA, and process improvements; provide regular reporting.

Skills

Leadership

Staff management

Strategic partnerships

Mortgage lending knowledge

Education

High School Diploma or Equivalent

Tools

NMLS system

Job description

Job Title: Senior Director, Mortgage Origination

Department or Branch: Mortgage Origination

Working at Workers Credit Union

At Workers Credit Union, everything starts with a simple but powerful purpose: We enable financial prosperity through values-driven solutions because everyone deserves a future they can believe in.

For more than a century, we've been a trusted partner in helping people make confident financial decisions and build stronger futures. Today, as a $2.5B organization serving over 120,000 members, we continue to evolve, thoughtfully blending personal connection with modern capabilities to better support our members in the moments that matter most.

We call this the Workers Way. It shapes how we show up every day, with personalized guidance, practical solutions, and a deep commitment to doing what's right. Just as importantly, it defines how we work together. We choose purpose over ego. We communicate directly with respect. We dare to grow. We do the right thing, always. And we win together, because meaningful results are built through shared success.

As we look ahead, we're building on a strong foundation and continuing to evolve how we operate and deliver impact, simplifying experiences and strengthening capabilities. We have big plans for the future, and we hope you'll be part of what comes next.

Why this Role Matters

Leads the credit union's mortgage origination strategy, staff management, and service excellence. Drives business growth through strategic partnerships and market expansion while ensuring seamless mortgage application processing and compliance.

What You'll Contribute

Department Leadership

• Work closely with the Executive Leader to define and execute department strategies, initiatives, and performance targets, ensuring alignment with broader business unit objectives. Share accountability for achieving departmental strategic goals.
• Lead and support direct reports, fostering a culture of high performance and accountability. Provide back-up support for direct report(s) as needed.
• Set measurable goals and performance expectations for direct reports, providing regular feedback and conducting check-ins to drive continuous improvement.
• Cultivate a culture of collaboration, innovation, and continuous improvement within the department and across departments.
• Develop and manage relationships with internal and external stakeholders, ensuring effective collaboration.

• Oversee internal and external mortgage origination staffing, making key employment decisions, setting performance goals, delegating work, coaching team members, conducting performance reviews, providing salary recommendations, and resolving personnel matters. Ensure staff receive ongoing training and development.
• Train staff on mortgage products and loan programs, equipping them with the knowledge to effectively assist members in choosing the best financial solutions.

Community & Member Engagement

• Mortgage Origination & Member Engagement - Actively engage with members to initiate mortgage lending opportunities. Conduct prequalification and preapproval meetings for first mortgages, refinancing, and home equity loans.
• Business Development & Relationship Management - Build and maintain relationships with real estate brokers and industry professionals to promote WCU's mortgage products and services.
• Community Engagement & Outreach - Partner with Chambers of Commerce and local organizations to enhance awareness and accessibility of WCU's mortgage and financial products.
• Member Education & Cross-Selling - Assist in member education through credit union-sponsored seminars on topics such as home buying, refinancing, and equity lending. Identify opportunities to cross-sell additional products and services to enhance member financial wellness.
• Community & Industry Representation - Represent WCU at community and industry events, including home shows, to promote mortgage lending services and other credit union offerings.

Operational Oversight

• Loan Pipeline & System Oversight - Manage daily mortgage loan applications received through the POS system, ensuring fair loan distribution among staff. Serve as the subject matter expert (SME) for the system and provide training for new employees as needed.
• Quality Assurance & Process Improvement - Ensure the mortgage application process maintains high standards of accuracy, timeliness, and service quality from application to closing. Address issues within individual applications and lending staff, while recommending process improvements to senior management.
• Pipeline & Performance Reporting - Provide regular pipeline reports on personal loan production as well as that of reporting originators.

Other Duties:

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program.

What You'll Bring

• High School Diploma or Equivalent Required.
• A minimum of seven years of experience in mortgage lending and originations, with a strong background in loan structuring, underwriting principles, regulatory compliance, and mortgage product knowledge. Experience should include direct involvement in loan origination, managing borrower relationships, and overseeing the end-to-end mortgage process from application to closing. Prior leadership experience in guiding mortgage teams, driving sales performance, and implementing process improvements is highly preferred.

• Must be registered with the National Mortgage Licensing System ("NMLS") and maintain active status and accurate registration information on file. Provide changes to any individual information (such as an address or name change) as they occur directly into the NMLS system or to the Mortgage Department within 20 days of such change.

How You'll Work

Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Compensation

Pay Grade: 14

FLSA Status: Exempt

Pay Grade Range: $108,593.04-$135,741.24

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Total Rewards

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Our Commitment to Inclusion

Workers Credit Union is an equal opportunity employer committed to creating an inclusive environment where all individuals feel respected, valued, and supported. We believe that diverse perspectives strengthen our organization and enhance our ability to serve our members and communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic under applicable law.