Senior Director, Management Contract Services

Hilton; Bismarck (ND); Remote; USD 130,000 - 160,000; Full time

Job summary

A global hospitality leader seeks a Senior Director Management Contract Services to drive the growth of their hotel portfolio through effective management agreements and owner relations. This role requires extensive experience in the hotel industry, particularly in negotiations and relationship-building with key stakeholders. The ideal candidate will manage transitions for hotel sales and collaborate closely with various teams. Competitive benefits and a diverse work environment are offered.

Benefits

Go Hilton travel program

Employee stock purchase program

Paid time off including parental leave

Qualifications

• Ten (10) years of work experience.
• Five (5) years of work experience within the hotel industry.
• Knowledge of hotel operations and financial processes.

Responsibilities

• Negotiate management agreements and relicensing.
• Manage hotel transition processes.
• Serve as primary liaison with ownership and other stakeholders.

Skills

Negotiation skills

Relationship building

Problem-solving

Job description

This role is based at our corporate office in McLean, VA or Remote.

This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio!

What will I be doing?

As a Senior Director Management Contract Services, you will partner with owners and investors to grow Hilton's managed and franchised hotel portfolio. On the Owner Relations and Management Contract Services team reporting to the Vice President, Owner Relations and Management Contract Services, you will play a key role in retaining and increasing fee EBITDA by negotiating management agreement renewals and relicensing, resolving high-priority owner issues, cultivating relationships with key ownership groups, and managing the transition process for all managed hotel sale transactions. You will also collaborate with the Development team by drafting managed hotel term sheets, negotiating management agreements, preparing materials for Development Authority Committee and Investment Committee, and providing training support to new team members.

Your responsibilities will also include:

• Negotiate the renewal of management agreements and relicensing. This includes documenting and securing appropriate internal approvals in the global deal approval process, and drafting management agreements for new development deals once terms have been agreed and oversee distribution of agreements to relevant parties.
• Provide support to resolve owner-related issues, reviewing management contracts with legal and VP assistance to settle disputes, and addressing owner-reported concerns by communicating with operations teams and responding promptly.
• Manage the entire hotel transition process for all managed hotels, ensuring seamless transitions, communicate effectively with all parties, and compliance with legal agreements. This includes analyzing purchase, sales and management agreements and mitigating risks, and refining procedures.

How you will collaborate with others:

• Serves as the primary liaison with Ownership, Buyer, 3rd party Managers, SVPs, AVPs Quality Assurance, Franchise Administration, Development, Operations Finance, Brands, Revenue Management, IT, and any other department involved in the hotel transition, agreement renewals, problem resolutions, and other processes.
• This role drives the completion of critical actions to support smooth and successful transitions or transactions, while continuously refining and improving processes in place.

What initiatives you will take ownership of:

• Develop owner relationships through strategic meetings, orientations, and webinars, including conducting owner orientation meetings and webinars, preparing updated presentations, and scheduling key owner meetings throughout the year.
• Provide analysis on NPV of new agreement terms, negotiated franchise deals, forecasts, budgets, hotel trends, hotels at risk for cash shortages, lender defaults, performance triggers and provide recommendations to mitigate risks and exposure.

What are we looking for?

Success will demonstrate itself through the following attributes and skills:

• Lead complex negotiations that drive value to Hilton.
• Experience with building consensus, developing relationships, and driving alignment across stakeholders.
• Creative and effective problem-solving, maintaining flexibility, professionalism, and integrity in navigating challenges.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Ten (10) years of work experience.
• Five (5) years of work experience within the hotel industry.
• Knowledge of hotel operations, market demand fundamentals, hotel capital expenditures, and hotel financial processes and analysis.
• Travel up to 50% (if applicable).

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Diverse experiences including Hotel Real Estate, Hotel Operations, and Sales & Marketing, especially in the full service/upscale segment.
• Knowledge of management and franchising agreements, real estate terminology, and transactions.
• Five (5) years or more of leadership experience and demonstrated managerial and relationship building skills.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history.

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.