Senior Director - Knowledge Management

DPSCD Comp; Detroit (MI); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Telecommuting eligible

Benefits eligible

Job summary

Detroit Public Schools Community District is seeking a Senior Director of Knowledge Management to lead the district's KM strategy and platforms, including The Hub and Student Hub. You will drive content, data, and technology convergence to empower staff, students, and families with fast, secure access to information.

You will own governance, architecture, and the product roadmap, while partnering with Data Services and Technology to deliver scalable solutions across a large district.

Qualifications

• Bachelor's degree or higher in information management systems, CS, business mgmt, public administration, or related field.
• Experience deploying a modern web app (e.g., single-page app on Azure Static Web Apps) with data sources.
• Experience with row-level security or RBAC-style data access.
• 5+ years leading enterprise KM, intranet, or digital product initiatives with roadmap responsibility.
• 3+ years leading teams and building positive team culture.
• Extensive experience with Microsoft 365 for enterprise collaboration: SharePoint Online, hub sites, governance, and Power Platform.
• Knowledge of content taxonomy and UX, restructuring content from org-based to topic-based structure.
• Excellent oral, written, interpersonal, and presentation skills.
• Experience building governance structures in large hierarchies; publishing standards and reporting.
• Experience enabling role-based data access so users see permitted records.
• Knowledge of accessibility (WCAG 2.1 AA) accessibility standards.

Responsibilities

• Lead, develop, and manage the Knowledge Management team and set annual goals aligned to strategy.
• Own the product roadmap for The Hub and Student Hub, delivering role-based views per district security rules.
• Serve as product owner for the ParentHub, sequencing delivery with Data Services and Technology.
• Build a network of content owners and ensure spaces are managed effectively.
• Develop and implement the district's internal KM strategy and content lifecycle.
• Oversee governance overhaul to topic-based content organization with clear ownership.
• Establish enduring publication standards, calendars, reviews, and reporting for leadership.
• Partner with data and technology teams to deliver secure data access per user role.

Skills

Knowledge management

Leadership

Microsoft 365

SharePoint Online

Power Platform

Information architecture

Accessibility WCAG

Data governance

Stakeholder collaboration

Education

Bachelor's degree or higher

Tools

Azure Static Web Apps

Power Automate

Job description

Position Title:Senior Director - Knowledge Management

Location:Fisher Building, 3011 W. Grand Blvd., Detroit, MI 48202

Reports to:Assistant Superintendent of Strategy, Data, and Accountability

Bargaining Unit:N/A

Benefits Eligible:Yes

Telecommuting Eligibility:Eligible for telecommuting up to 20% (one day per week)

Position Summary:

The Senior Director of Knowledge Management leads theDistrict'sknowledge management strategy and the platforms that carry it. As a member of the Office of Strategy, Data, and Accountability, the Senior Director works with the Assistant Superintendent toensure staff, students, and families can find the information they need to do their work, make decisions, and understand where theDistrictis headed.

The role owns The Hub, the District's SharePoint Online intranet serving more than 6,000 employees, along with the Student Hub. It alsoleadsthebuildof a Parent Hub that gives families access to their child's data alongside news and information from their school and theDistrict. That work requires product management discipline:a clear visionfor how content, data, and technology come together, a roadmap that sequences the work, andsustainedpartnership with the Data Services and Technology teams to deliver it.

Success looks like a District where anyone can reach the information they need to do their work, support staff, students, and families, ormake a decision.Achieving that depends onsystems, standards, and visibility that let Cabinet leaders, departments, and individual staff own andmaintaintheir own spaces, built by a leader who grows that capacity across the organization rather than producing the content personally. The Senior Director manages a team of content developers, SharePoint administrators, and SharePoint and Power Platform developers, and is accountable for governance acrossproduct, content, and technology.

We are looking for talented people who are passionate about transforming theDistrictand making a significant difference in the lives ofpublic schoolstudents, parents, principals, teachers, and central office employees.

Minimum Qualifications:

• Mustpossessand provide evidence of aBachelor'sdegree (or higher) from anaccreditedinstitution. Degree ininformation management systems, computer science, business management, public administration, or a closely related field, preferred. Master's degreepreferred.
• Experiencedeploying a modern web application,such as a single-page app on Azure Static Web Apps,and integrating it with organizational data sources (preferred)
• Experience with row-level security or an equivalent approach to role-based data access (preferred)
• At leastfive (5) years of experience leading enterprise knowledge management, intranet, or digital product initiatives, with responsibility for the roadmap and the outcome rather than delivery alone.
• At leastthree(3) years of experience leadingteams and building positive team culture, includingdelegating ownership of significant work tostaffand holding them accountable for it.
• Extensive experience withMicrosoft365for enterprise collaboration, includingSharePointOnline communication sites,hub sites,and site governance,along with Power Platform tools such as Power Automate.
• Experience with information architecture, content taxonomy, and user experience/graphicdesign, including restructuring content from an organization-based structure to a topic-based one.
• Excellentoral, written, interpersonal, and presentation skills.
• Experience building governance structures thatendure in a large,hierarchical organization; publishing standards, content calendars, role-based ownership, and reporting that shows leaders what their teams have and have not published.
• Experience partnering with data and technology teams to deliver role-based access to data, so each user sees only the records they arepermittedto see.
• Knowledge and understanding of accessibility and disabilities, and the ability to design and develop against WCAG 2.1Level AA.

Essential Functions:

Team Leadership & OrganizationalDevelopment

• Lead, develop, and manage the Knowledge Management team,set annual goals aligned to divisional strategic priorities, and manage the team budget against them.
• Manage performance for direct and indirect reports through coaching,feedback, and professional development, and cultivate aculture where staff hold genuine ownership of their areas, exercise independent judgment, and share responsibility for outcomes.
• Own the product roadmap for The Hub and the Student Hub, deciding what the team builds and in what order, and delivering role-based views that show teachers data on their own students and students their own within theDistrict'sdata security rules.
• Serve as product owner forthe ParentHub, defining requirements and sequencing delivery with Data Services and Technology so families can reach their child's data alongside school and District news.
• Build andfacilitatea network of department and school content owners, in partnership with Technology Training and Development and Marketing and Communications, so each teamcan manageits own spaceeffectively.
• Develop and implementtheDistrict'sinternal knowledge managementstrategy: what gets captured,who owns it, where it lives, how long it stayscurrent, andhowstafffind it.
• Lead a governanceandinfrastructure overhaul that reorganizes Hub content around topicsandthemes rather than department and team names, sostaffcan find information by what it is about insteadofby which office produced it, while keeping ownership of each space clear throughthetransition.
• Establish the structures that make ownership visible and durable;publishing standards, content calendars,reviewcycles, and reporting that shows Cabinet leaders what their divisions have published, what has gone stale, and what ismissing. Establishknowledge sharing as standard practice across the District through training sequences, published case studies, cross-team learning sessions, and communities of practice, so staff know what is worth documenting, where it belongs, and how to find what colleagues havepublished. Ownpublication of theDistrict'sannual calendar of deadlines and central office asks,loaded byCabinet members and their designees for their own teams, holdingthe standard that eachask reaches schools with adequate notice andwithits Hub article publishedfirst.

Analysis, Planning &Partnership

Setannualobjectivesand key results for how well staff, students, and families find and use District information, and report on usage across the Hubs against them

• Plan and coordinate work with school and central office colleagues to deliver on time and at the expected level of quality, and evaluate knowledge management practice outside theDistrictfor approaches worth adopting
• Perform other duties as assigned by the Assistant Superintendent of Strategy, Data, and Accountability

Security Clearance:

Internal Applicants

If you are a current Detroit Public Schools Community District employee, you do not have to submit to a new security clearance, unless your new role requires a different type of criminal background check.

External Applicants

In alignment with Michigan law, if you are hired to fill a position, you will be required to submit to a Detroit Public Schools Community District criminal background check. Information regarding required background checks will be shared at point of hire.

Why join us

The Detroit Public Schools Community District (DPSCD) is committed to transforming the lives of students and families through excellence in education. We value equity, collaboration, and continuous improvement, and we strive to create an inclusive environment where every student and employee can thrive.

Equality & Diversity

DPSCD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability and/or religion. We welcome applications from all backgrounds and are committed to creating an inclusive environment for our students and staff. We encourage applicants of all ages, backgrounds, and experiences to apply.

External applicants who require reasonable accommodations during the application process should contact the Office of Human Resources via email at [emailprotected] or phone at [phone].

DPSCD does not discriminate on the basis of race, color, national origin, sex, sexual orientation, transgender identity, disability, age, religion, height, weight, citizenship, marital or family status, military status, ancestry, genetic information, or any other legally protected category, in its educational programs and activities, including employment and admissions opportunities.