Senior Director, Intelligence

Duck Creek Payments; San Francisco (CA); Hybrid; USD 210,000 - 300,000; Full time

Job summary

Duck Creek Technologies is seeking a Senior Director, Intelligence to lead analytics, insights, and data-driven decision making across the organization. You will oversee analytics platforms, BI capabilities, and reporting to empower product, engineering, and business leaders with actionable intelligence.

Reporting within the Data and AI organization, you will build and mentor teams, establish standardized metrics and dashboards, and partner with stakeholders to translate complex data into

Qualifications

• Bachelor’s or Master’s Degree or equivalent.
• 10+ years in analytics, BI, data analytics or related data-focused roles.
• 5+ years leading analytics/BI teams.
• Experience developing enterprise analytics frameworks, dashboards, and reporting solutions.
• Experience working with product, engineering, or technology teams in data-driven organizations.
• Demonstrated experience translating complex data into actionable insights for senior stakeholders.
• Master’s degree in Data Science, Analytics, Business Analytics, Information Systems, or related field.
• Experience working in SaaS, cloud software, or enterprise technology organizations.
• Familiarity with machine learning or AI-enabled analytics environments.
• Experience supporting product analytics or technology platform decision making.

Responsibilities

• Lead analytics, BI, and insight generation across the organization.
• Develop and maintain enterprise analytics platforms, intelligence tools, and reporting frameworks.
• Establish standardized metrics, dashboards, and performance indicators supporting product, engineering, and operational decision making.
• Deliver actionable insights and data-driven recommendations to support strategic and operational initiatives.
• Collaborate with product, AI, and engineering teams to ensure analytics capabilities support product innovation.
• Translate complex data into meaningful insights that inform technology and business decisions.
• Build and manage a team responsible for analytics engineering, business intelligence, and insight delivery.
• Align intelligence initiatives with enterprise data platforms and AI strategies.
• Support decision-making across business units through consistent reporting and data interpretation.
• Establish governance and standards for analytics quality, metric definitions, and reporting consistency.

Skills

Leadership

Analytics

Data-driven decision making

Stakeholder management

Team management

SaaS experience

Education

Bachelor’s or Master’s Degree in a relevant field

Master’s degree in Data Science/Analytics/IS

Tools

Dashboards

Reporting tools

Job description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join 'The Flock'!

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. Duck Creek is a flexible-first company, and that remains core to how we work. As part of our Flying Together initiative, we're taking a more intentional approach to how teams come together, while continuing to support flexibility in day-to-day work. We're focusing hiring in designated locations, including our existing offices and key growth areas such as Boston, MA, Columbia, SC, Bolivar, MO, and the Bay Area, CA, where we are building stronger team presence and connection. We believe in bringing teams together for meaningful, in-person collaboration moments. Candidates should be within a reasonable distance of one of these locations and open to participating in those moments as guided by their team and leader. Expectations for in-person time will be shaped by the team and leader and will continue to evolve over time.

TITLE: Senior Director, Intelligence

WHAT YOU'LL DO:

The Senior Director, Intelligence leads Duck Creek Technologies' Intelligence function, responsible for advancing analytics, insights, and data-driven decision making across the organization. This role oversees the development and delivery of analytics platforms, business intelligence capabilities, and operational insights that enable product, engineering, and business leaders to make informed strategic and operational decisions. Reporting within the Data and AI organization, the Senior Director provides leadership for teams responsible for analytics engineering, business intelligence, and insight generation. The role partners closely with Product, AI, Engineering, and business stakeholders to establish metrics, dashboards, and analytical frameworks that translate data into actionable intelligence. The Director ensures that analytics capabilities are scalable, trusted, and aligned with enterprise data and AI strategies while enabling data-informed product development and operational excellence. Lead the Intelligence function responsible for analytics, business intelligence, and insight generation across the organization. Develop and maintain enterprise analytics platforms, intelligence tools, and reporting frameworks. Establish standardized metrics, dashboards, and performance indicators supporting product, engineering, and operational decision making. Deliver actionable insights and data-driven recommendations to support strategic and operational initiatives. Collaborate with product, AI, and engineering teams to ensure analytics capabilities support product innovation and platform development. Translate complex data into meaningful insights that inform technology and business decisions. Build and manage a team responsible for analytics engineering, business intelligence, and insight delivery. Align intelligence initiatives with enterprise data platforms and AI strategies. Support decision-making across business units through consistent reporting, analysis, and data interpretation. Establish governance and standards for analytics quality, metric definitions, and reporting consistency. Identify opportunities to improve operational performance through advanced analytics and data insights. Serve as a key partner to technology and business leaders in advancing a culture of data-driven decision making.

WHAT YOU'VE DONE:

• Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area
• 10+ years of experience in analytics, business intelligence, data analytics, or related data-focused roles.
• 5+ years of leadership experience managing analytics, intelligence, or business intelligence teams.
• Experience developing enterprise analytics frameworks, dashboards, and reporting solutions.
• Experience working closely with product, engineering, or technology teams in data-driven organizations.
• Demonstrated experience translating complex data into actionable insights for senior stakeholders.
• Master’s degree in Data Science, Analytics, Business Analytics, Information Systems, or related field.
• Experience working in SaaS, cloud software, or enterprise technology organizations.
• Familiarity with machine learning or AI-enabled analytics environments.
• Experience supporting product analytics or technology platform decision making.

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS:

• Leadership in