Senior Director, Hub Design & Program Launch

Valeris; United States; Remote; USD 150.000 - 230.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

HSA-eligible plans

401(k) with match

PTO and Sick Leave

Holidays

Zusammenfassung

Valeris is seeking a Senior Director Hub Designer to bridge business development and operations for Mercalis. The role sits in the Design & Implementation team and leads cross‑functional program design and execution for newly awarded patient support programs.

You will gather requirements, design processes, coordinate with clients and internal teams, and drive on‑time delivery while ensuring adherence to program design. Travel up to 20% may be required.

Qualifikationen

• Bachelor’s degree or 5+ years relevant industry experience in supporting, program managing or operating patient support programs.
• 5 to 10 years of experience in a reimbursement support or design capacity supporting patient support programs including all aspects such as project management, risk mitigation, execution, and program closure.

Aufgaben

• Subject Matter Expert in Reimbursement Support with a strong understanding of Patient Affordability, understands capabilities, can lead timeline discussions to facilitate the design and launch of new client programs
• Supports new and existing program design and implementation processes across assigned Mercalis services
• Lead and coordinate with Mercalis resources for the detailed design of client programs as the primary point of contact, navigating with both client and internal stakeholders throughout the program design phase for all contracted Mercalis services
• Gather detailed operational and IT requirements to support program scoping, pricing, and implementation
• Lead discussions and collect requirements information with clients needed for program design
• Build design documentation in collaboration with client, internal stakeholders, and other vendors
• Develop and review recommended processes, systems, technology, and roles with the client for each of the Mercalis proposed solutions
• Submit work requests via designated ticketing system to appropriate service owner(s)
• Partner with internal service & product owner(s) as a consultant in the development and/or configuration of implementation deliverables to ensure adherence to the program or service design
• Stay connected to the operations and IT teams on process and system upgrades to ensure the latest technology is implemented with our new client onboarding projects
• Serve as a resource for program stakeholders who are responsible for implementation deliverables
• Facilitate and lead the distribution of requirements to internal and external stakeholders who will be responsible for completing implementation deliverables
• Coordinate evaluation of custom requirements with client and internal stakeholders
• Partner with project managers to ensure adherence to deliverables and timelines
• Obtain final approval and sign off for all program elements with internal and external stakeholders
• Conduct lessons learned and create recommendations and reports to identify successful and unsuccessful program design

Kenntnisse

Program management

Stakeholder management

Cross-functional leadership

Communication

Ausbildung

Bachelor's degree

Jobbeschreibung

Valeris is seeking a Senior Director Hub Designer to bridge business development and operations for Mercalis. The role sits in the Design & Implementation team and leads cross‑functional program design and execution for newly awarded patient support programs.

You will gather requirements, design processes, coordinate with clients and internal teams, and drive on‑time delivery while ensuring adherence to program design. Travel up to 20% may be required.