Senior Director, Health Timekeeping Services - 141669
University of California San Diego
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Job summary
UC San Diego Health is seeking a Senior Director for Health Timekeeping Services to provide strategic leadership for timekeeping, payroll support, and workforce management across the enterprise. You will set governance, standards, and performance metrics while guiding a 24/7 operation in a complex healthcare environment.
The role partners with executive leadership, HR, Finance, and Information Services to optimize payroll accuracy, scheduling, and system performance.
Qualifications
- Bachelor's degree in organizational development, business administration, healthcare administration, information systems, or related field.
- Seven or more years of leadership experience directing complex enterprise programs and payroll operations.
- Expert knowledge of organizational effectiveness, strategic planning, and program leadership.
Responsibilities
- Provides strategic direction for Health Timekeeping Services and establishes governance and performance expectations.
- Oversees timekeeping, scheduling, pay rules, premiums, accruals, and payroll processes across a 24/7 healthcare environment.
- Advises executive leadership on workforce strategy, risk management, and evolving business needs.
- Leads enterprise workforce management platform governance, reporting, integrations, and system enhancements.
- Ensures alignment across timekeeping, payroll, HR, Finance, and IT for service delivery.
Skills
Education
Tools
Job description
Payroll Title: ORGANIZATIONAL CNSLT 5
Department: Health Timekeeping Services
Hiring Pay Scale: $177,600 - $222,100 / Year
Worksite: Greenwich Drive
Appointment Type: Career
Appointment Percent: 100%
Union: Uncovered
Total Openings: 1
Work Schedule: Days, Monday-Friday
UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.
The Senior Director, Health Timekeeping Services provides strategic and operational leadership for Health Timekeeping Services, a centralized enterprise service responsible for time and attendance, workforce management, and related payroll support across UC San Diego Health. The position is accountable for strategic direction, organizational effectiveness, operational performance, customer experience, risk management, and the continued evolution of the HealthTime workforce management program.
The Senior Director leads a multidisciplinary organization responsible for timekeeping operations, enterprise workforce management systems and data, organizational effectiveness, change management, customer support, and related services. The position establishes organizational strategy, priorities, governance, service delivery standards, performance measures, and resource allocation necessary to support a complex 24/7 healthcare environment. The position provides executive leadership for the continued maturation of HealthTime from an implementation program into a sustainable enterprise workforce management service. This includes oversight of enterprise time and attendance, advanced scheduling, application administration, data and reporting, integrations, production controls, organizational change, and continuous improvement, with a strong focus on payroll accuracy and the downstream impact of workforce management decisions.
Serves as a senior advisor to executive and operational leadership regarding workforce management strategy, time and attendance, payroll and pay practices, operational risk, system capabilities, labor and policy impacts, organizational effectiveness, and opportunities to improve service delivery.
- Establishes the strategic direction, operating model, priorities, and long-term vision for Health Timekeeping Services.
- Translates organizational objectives into workforce management strategies, programs, services, and measurable outcomes.
- Leads the evolution of HealthTime from implementation and stabilization into a mature enterprise workforce management capability.
- Establishes governance, decision-making frameworks, accountability structures, and performance expectations across the organization.
- Advises executive leadership regarding workforce management strategy, organizational risk, operational readiness, and emerging business needs.
- Provides executive oversight of enterprise time and attendance services and the processes that support accurate and timely payroll outcomes across a complex 24/7 healthcare environment.
- Ensures timekeeping, scheduling, pay rules, premiums, differentials, accruals, and related workforce management processes align with organizational policy, labor agreements, regulatory requirements, and payroll practices.
- Establishes controls and accountability to identify, prevent, and resolve timekeeping and payroll-impacting issues.
- Partners with UCPath, Health Human Resources, Finance, Information Services, and operational leaders to address complex pay practices and evolving workforce requirements.
- Evaluates enterprise risk associated with changes to timekeeping, scheduling, compensation practices, bargaining agreements, and system configuration.
- Ensures scheduling and timekeeping operate cohesively so that scheduling design does not create unintended downstream impacts to timekeeping or payroll.
- Establishes service delivery standards, operational controls, performance measures, escalation processes, and accountability for customer outcomes.
- Ensures timely and accurate execution of critical timekeeping processes supporting payroll accuracy, labor compliance, and workforce operations.
- Identifies systemic operational risks and directs corrective actions, process redesign, and sustainable solutions.
- Establishes a culture of operational excellence, accountability, continuous improvement, and customer service.
- Provides strategic oversight of the HealthTime enterprise workforce management platform and its supporting ecosystem.
- Directs organizational readiness and operational ownership for enterprise timekeeping, advanced scheduling, reporting and analytics, integrations, and related workforce management capabilities.
- Ensures governance and alignment across timekeeping, scheduling, payroll, HR, operations, and technology.
- Ensures the organization develops and maintains sufficient internal expertise to administer and optimize a mission-critical enterprise application.
- Provides executive oversight of vendor performance, strategic partnerships, system escalations, and major enhancement initiatives.
- Establishes enterprise strategy for workforce management reporting, analytics, data governance, and performance measurement.
- Uses data to identify operational trends, payroll and compliance risks, service opportunities, and organizational performance issues.
- Ensures leadership has reliable information to support workforce, payroll, operational, and strategic decision-making.
- Establishes organizational performance measures and holds leaders accountable for measurable service and operational outcomes.
- Directs organizational effectiveness, process improvement, and transformation initiatives across Health Timekeeping Services.
- Evaluates organizational structure, roles, processes, technology, and service models to ensure alignment with evolving business needs.
- Leads complex organizational change involving multiple stakeholder groups and competing operational priorities.
- Establishes sustainable processes that reduce manual intervention, strengthen controls, improve customer experience, and increase organizational capability.
- Serves as a strategic advisor and partner to executive leaders, operational leaders, HR, Payroll, Information Services, Labor Relations, Finance, and other key stakeholders.
- Represents Health Timekeeping Services in enterprise governance, strategic planning, and executive-level discussions.
- Builds organizational alignment across stakeholders with differing priorities and operational requirements.
- Communicates complex workforce management, operational, system, and payroll-impacting issues in a manner that supports executive decision-making.
- Establishes strategic relationships with external vendors, peer healthcare organizations, and University partners to identify leading practices and opportunities.
- Establishes organizational priorities and allocates financial, technical, and human resources to achieve strategic objectives.
- Develops staffing strategies and organizational structures necessary to support current operations and future workforce management capabilities.
- Evaluates investment requirements and business cases for technology, vendor services, staffing, and operational improvements.
- Balances organizational priorities, operational risk, service expectations, and available resources.
- Provides leadership and direction to managers, senior professionals, consultants, analysts, and operational teams.
- Establishes clear performance expectations, accountability, succession planning, and professional development strategies.
- Develops internal workforce management expertise and reduces organizational dependency on individual resources or external vendors.
- Builds leadership capability and ensures appropriate cross-training and continuity for mission-critical functions.
- Creates an organizational culture focused on partnership, accountability, innovation, service excellence, and continuous improvement.
- Functions as a senior organizational leader with responsibility for a centralized enterprise service supporting time and attendance and workforce management operations across UC San Diego Health.
- Establishes strategy and organizational direction for functions with significant impact on payroll accuracy, workforce operations, labor compliance, employee experience, and organizational risk.
- Makes decisions involving highly complex and often unprecedented operational, organizational, technology, payroll, and workforce issues.
- Exercises significant independent judgment in establishing organizational priorities, resource allocation, governance, and operating models.
- Leads through managers and senior professionals and is accountable for organizational performance and outcomes.
- Influences decisions across organizational boundaries and provides strategic consultation to senior and executive leadership.
- Leads programs and initiatives with substantial consequences of success or failure and significant organization-wide impact.
- Bachelor's degree in organizational development, business administration, human resources, healthcare administration, information systems, or related field and/or equivalent experience and training.
- Seven or more years of relevant experience, including significant progressive leadership experience directing complex enterprise programs, operations, organizational transformation, workforce management, time and attendance, payroll-related operations, or related functions.
- Expert knowledge of organizational effectiveness, strategic planning, business process improvement, change management, and program leadership.
- Demonstrated knowledge of time and attendance, payroll operations and pay practices, and the relationship between workforce management processes and payroll outcomes.
- Demonstrated experience leading complex, multidisciplinary organizations and initiatives with enterprise-wide impact.
- Demonstrated ability to advise and influence senior and executive leadership on complex organizational and operational matters.
- Advanced experience establishing organizational strategy, governance, performance measures, operating models, and accountability structures.
- Demonstrated experience managing organizational resources, priorities, risks, and competing enterprise initiatives.
- Master's degree in business administration, organizational development, healthcare administration, human resources, information systems, or related discipline.
- Senior leadership experience within a large, complex healthcare organization.
- Experience leading enterprise workforce management, time and attendance, scheduling, payroll, HR technology, or related shared-service operations.
- Experience providing strategic and operational leadership for a mission-critical enterprise application and associated service delivery organization.
- Experience leading significant organizational transformation and technology-enabled operational change.
- Advanced knowledge of complex labor agreements, workforce policies, payroll practices, pay rules, premiums, differentials, accruals, and regulatory requirements within a 24/7 healthcare environment.
- Experience managing strategic technology vendors and enterprise partnerships.
- Current University of California employee.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
- Complies with the University of California, San Diego Health (UCSDH) Principles of Community.
Pay Transparency Act
Annual Full Pay Range: $136,600 - $267,600 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $65.42 - $128.16
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego values and welcomes people from all backgrounds. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, UC San Diego Principles of Community.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
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UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
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If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
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