Senior Director, Head of Stores (Ref: 197801)

Forsyth Barnes; Nebraska; Hybrid; USD 150,000 - 250,000; Full time

Job summary

Forsyth Barnes is partnering with a well-established US consumer brand to appoint a Senior Director, Stores who will reshape and grow the national brick-and-mortar business from a leadership position.

You will own the future direction of the store network, drive expansion, elevate customer experience and sales performance, and lead regional teams across multiple markets in a hybrid Nebraska-based setup.

Qualifications

• Significant leadership experience within multi-site or national retail.
• Proven experience developing store expansion, market entry or location strategies.
• Strong track record of improving commercial performance across an existing store estate.
• Experience leading regional, district or multi-site retail teams.
• Strong understanding of customer experience, local-market activation and retail brand development.
• Ability to assess organisational structure, talent and capability and make effective changes.
• Commercially minded with strong strategic and analytical judgement.
• Comfortable operating with significant autonomy in an evolving environment.
• Experience within consumer, specialty retail, food retail, hospitality or another customer-facing environment would be highly relevant.

Responsibilities

• Define and execute the future strategy for the national store network.
• Develop a scalable store growth and expansion roadmap.
• Identify high-potential markets and locations for future store openings.
• Improve store sales, traffic, profitability and overall commercial performance.
• Redefine and enhance the in-store customer and sales experience.
• Strengthen local marketing, brand presence and customer engagement.
• Assess the existing store leadership structure and identify opportunities to improve capability.
• Lead and develop regional, district and store leadership teams.
• Establish clear KPIs and performance measures across sales, customer experience and profitability.
• Partner with senior leadership across Marketing, Digital, eCommerce and Operations.
• Balance transformation and growth initiatives with the ongoing operational requirements of the existing store network.

Skills

Leadership

Multi-site retail

Strategic thinking

Customer experience

Store growth strategy

Talent assessment

Data-driven decisions

Job description

Job Title: Senior Director, Head of Stores (Ref: 197801)

Location: Hybrid, office 3 days per week - Nebraska

Type: Permanent

Salary: Up to $250,000 base + Benefits

Overview:

Forsyth Barnes is partnering confidentially with a well-established US consumer brand that is looking to appoint a senior retail leader to help reshape and grow its national brick-and-mortar business.

This is a high-impact leadership opportunity for someone who can combine multi-site retail experience with strong commercial judgement, customer experience leadership and store growth strategy. The successful candidate will take ownership of the future direction of the store network, improving performance across the existing estate while building a scalable strategy for future expansion.

• Define and execute the future strategy for the national store network
• Develop a scalable store growth and expansion roadmap
• Identify high-potential markets and locations for future store openings
• Improve store sales, traffic, profitability and overall commercial performance
• Redefine and enhance the in-store customer and sales experience
• Strengthen local marketing, brand presence and customer engagement
• Assess the existing store leadership structure and identify opportunities to improve capability
• Lead and develop regional, district and store leadership teams
• Establish clear KPIs and performance measures across sales, customer experience and profitability
• Partner with senior leadership across Marketing, Digital, eCommerce and Operations
• Balance transformation and growth initiatives with the ongoing operational requirements of the existing store network

Key Requirements – Senior Director, Stores:

• Significant leadership experience within multi-site or national retail
• Proven experience developing store expansion, market entry or location strategies
• Strong track record of improving commercial performance across an existing store estate
• Experience leading regional, district or multi-site retail teams
• Strong understanding of customer experience, local-market activation and retail brand development
• Ability to assess organisational structure, talent and capability and make effective changes
• Commercially minded with strong strategic and analytical judgement
• Comfortable operating with significant autonomy in an evolving environment
• Experience within consumer, specialty retail, food retail, hospitality or another customer-facing environment would be highly relevant