Senior Director - Guest Services Administration

UAB Medicine; Birmingham (AL); On-site; USD 86,000 - 139,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Parental leave

Job summary

UAB Medicine in Birmingham, Alabama, is seeking a seasoned Guest Services leader to manage the department across in-patient and out-patient settings within the health system.

The role requires a business/quality/customer service background, advanced degrees preferred, and at least seven years of experience in healthcare customer service or quality, with a focus on establishing programs and regulatory compliance.

Qualifications

• Bachelor's degree in business administration, quality and/or customer service required.
• Master's degree in healthcare quality and safety preferred.
• Seven (7) years of experience in customer service and/or quality required.
• Experience in healthcare preferred.

Responsibilities

• Lead and direct all activities of the Guest Services department.
• Establish and maintain departmental programs, systems and procedures in compliance with regulations and policies.
• Be responsible for both in-patient and out-patient areas of the Health System.

Skills

Customer service

Quality management

Leadership

Education

Bachelor's degree in business administration, quality and/or customer service

Master's degree in healthcare quality and safety

Job description

Position Overview

Pay range: $85,600 - $139,100 / year

Benefits and perks available for eligible positions include:

robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

To lead and direct all activities of the Guest Services department. To establish and maintain departmental programs, systems and procedures in compliance with federal, state and local regulations and UAB Hospital policies and goals. To be responsible for both in-patient and out-patient areas of the Health System.

Qualifications

Bachelor's degree in business administration, quality and/or customer service required. Master's degree in healthcare quality and safety preferred. Seven (7) years of experience in customer service and/or quality required. Experience in healthcare preferred.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year - from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital - ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital - along with UAB Hospital-Callahan Eye and five UAB St. Vincent's hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff.