Senior Director, Global Commercial Content Ecosystem

Viatris; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Viatris seeks a Senior Director, Global Commercial Content Ecosystem to lead the upstream content operations strategy across MLR, DAM, CAT, and integrations. You will own the enterprise roadmap, governance, and investment portfolio, partnering with Legal, Regulatory, Compliance and IT to ensure scalable, compliant platforms.

You will drive continuous improvement, establish end-to-end accountability, and champion a data-driven culture to maximize content value and speed-to-market across the

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 12+ years of experience in content operations, business process, or digital content ecosystems.

Responsibilities

• Create, define and own the enterprise strategy and vision for the upstream content ecosystem (MLR, DAM, CAT, and integrations).
• Develop and own commercial roadmap for continuous improvement.
• Establish and enforce enterprise governance frameworks across platforms, including: role-based capabilities, permissions, workflow standardization and controls, metadata taxonomy.
• Manage multi-year content ecosystem investment portfolio and roadmap for business requirements; develop business cases and value realization strategies.
• Maintain accountability for end-to-end platform performance from the business perspective; monitor adoption, utilization, efficiency, and metadata quality.
• Partner with IT to ensure scalable, secure, and stable platform architecture and timely delivery of releases and enhancements.
• Lead and develop a team of business process owners and operational specialists; champion a product mindset and organizational enablement.
• Ensure alignment of platforms with enterprise metadata and taxonomy frameworks; enable robust reporting and analytics.

Education

Bachelor's degree

Advanced degree

Job description

Mylan Inc. Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making.

Every day, we rise to the challenge to make a difference and here's how the Senior Director, Global Commercial Content Ecosystem role will make an impact:

1. Enterprise Content Operations Strategy & Vision

Create, define and own the enterprise strategy and vision for the upstream content ecosystem (MLR, DAM, CAT, and integrations)

1. Develop infrastructure that ensure platforms collectively enable:

   • Modular content reuse and scalability
   • Accelerated speed-to-market
   • Regulatory compliance and audit readiness
   • Seamless, user-centric experiences
2. Establish DAM as the single source of truth and ensure ecosystem-wide alignment with end users
3. Partner with senior leadership and cross functional partners to align platform strategy with broader digital, marketing, and business objectives

2. Roadmap Ownership & Value Realization

1. Develop and own commercial roadmap for continuous improvement
2. Balance strategic transformation with operational priorities
3. Define and track enterprise KPIs, including:
   • Adoption and engagement
   • Cycle time reduction (e.g., MLR review timelines)
   • Content reuse and efficiency gains
   • Reduction in manual processes and duplication
4. Identify and prioritize innovation opportunities to meet commercial needs (e.g., AI-enabled workflows, automation, intelligent metadata)

3. Governance, Compliance & Operating Model

1. Establish and enforce enterprise governance frameworks across platforms, including:
   • Role-based capabilities and permissions
   • Workflow standardization and controls
   • Metadata and taxonomy discipline
2. Ensure platforms embed compliance by design, minimizing reliance on manual processes
3. Partner with Legal, Regulatory, and Compliance stakeholders to ensure alignment with evolving requirements

4. Financial Stewardship & Investment Strategy

1. Manage the multi-year content ecosystem investment portfolio and roadmap for business requirements
2. Develop business cases and value realization strategies for platform enhancements and transformation initiatives
3. Prioritize investments based on business value, risk reduction, compliance requirements, and strategic objectives
4. Ensure realization of financial and operational benefits across the content ecosystem

5. Governance, Platform Adoption & Continuous Improvement

1. Maintain accountability for end-to-end platform performance across the ecosystem from business perspective
2. Monitor:
   • System adoption and utilization
   • Workflow efficiency and bottlenecks
   • Metadata quality and integrity
3. Lead a structured continuous improvement program , driving:
   • Platform enhancements
   • Process optimization
   • Integration maturity
4. Translate insights into actionable improvements that deliver measurable business value
5. Chair the enterprise content governance council and establish decision-making frameworks across stakeholders
6. Serve as the final business escalation point for content ecosystem strategy, prioritization, and operating model decisions
7. Present strategic recommendations, roadmap decisions, and performance metrics to executive leadership

5. Vendor and IT Partnership

1. Serve as the primary business stakeholder representing content operations requirements and priorities
2. Partner with IT to ensure:
   • Scalable, secure, and stable platform architecture
   • Effective translation of business requirements
   • Timely delivery of releases and enhancements
3. Drive accountability across internal and external partners for performance and outcomes

6. Team Leadership & Organizational Enablement

1. Lead and develop a team of business process owners and/or operational specialists
2. Provide strategic direction and prioritization, while delegating executional responsibilities
3. Build organizational capability in:
   • Platform utilization
   • Content operations best practices
   • Change management and adoption
4. Champion a product mindset across the team and broader organization

7. Metadata & Ecosystem Alignment

1. Ensure alignment of platforms with enterprise metadata and taxonomy frameworks
2. Oversee the integrity and flow of content and metadata across systems
3. Enable robust reporting and analytics through structured, governed data
4. Partner with IT team to evolve the content data model and integration strategy

The minimum qualifications for this role are:

• Bachelor's degree required. Advanced degree (equivalent) preferred.
• 12+ years of experience in content operations, business process, or digital content ecosystems
• However, a combina