Senior Director, Fulfillment Services

Pantherx Specialty Llc; Collierville (TN); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer matching

Life insurance

Paid time off and holidays

Job summary

PANTHERx Rare Pharmacy is seeking a Senior Director, Fulfillment Services to lead the Fulfillment, Inventory, Procurement, Warehouse and Shipping teams across multiple locations.

You will set strategic direction, drive operational excellence, and partner with business development to scale growth while maintaining regulatory compliance and patient safety.

Hybrid/remote options available; For on-site roles, travel up to 50-75% is expected, with locations in Pittsburgh, PA or Collierville, TN.

Qualifications

• PharmD or RPh with unrestricted license in PA or TN; other state w/ notice within 90 days.
• 10+ years in a pharmacy or healthcare leadership role.
• Willing to travel 50-75% of the time.
• Experience implementing pharmacy automation tech and new fulfillment centers.

Responsibilities

• Lead Fulfillment Services, Inventory, Procurement, Warehouse and Shipping/Logistics leadership teams.
• Maintain presence across current and future fulfillment locations.
• Drive strategic planning and cross-functional initiatives for growth and efficiency.
• Partner with internal teams to improve processes and ensure low medication errors and on-time shipping.
• Provide high-level reporting to senior leadership and oversee training and performance reviews.
• Ensure regulatory compliance and manage recall and licensing processes.

Skills

Strategic leadership

Cross-functional

Forecasting

Team development

Process improvement

Education

PharmD or RPh licensed

Tools

Automation tech

Inventory systems

Job description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA or Collierville, TN

Classification: Exempt
Status: Full-Time

Purpose

The Senior Director, Fulfillment Services provides high-level strategic leadership as well as manages and develops the Fulfillment Services, Inventory, Procurement, Warehouse, and Shipping/Logistics teams to support operational goals, ensuring all performance standards are met or exceeded. This role oversees all associated operational processes and procedures while playing a key role in cross-functional projects, growth of the Pharmacy, and strategy development. .This role supports all PANTHERx fulfillment locations, including Pittsburgh, PA, Canfield, OH, and Collierville, TN, and is expected to provide thought leadership in fulfillment operational improvements and growth.

Responsibilities

• Manages Fulfillment Services, Inventory, Procurement, Warehouse, and Shipping/Logistics leadership teams and all related functions.
• Maintains a consistent presence across all current and future fulfillment locations,
• Drives high-level strategic planning and cross-functional leadership initiatives, engaging in strategy development, and identifying and implementing growth opportunities and operational efficiencies.
• Partners with internal teams to drive process improvements and implement technology to ensure low medication error rates and on-time shipment delivery.
• Provides high-level reporting and analysis to senior leadership, representing the Fulfillment Services department in executive meetings and cross-functional projects.
• Oversees staff necessary to support the operations of the teams responsible for fulfillment services, including conducting annual performance reviews, establishing performance goals, and identifying training needs.
• Hosts team meetings with a documented focus on achieving established departmental goals and identifying measurable outcomes for the department to be reviewed on a yearly basis.
• Maintains inventory according to financial and strategic guidelines, including overseeing inventory controls and wholesale processes, managing inventory replenishment and reporting processes, and ensuring proper procedures are followed for the recall processes, across all fulfillment sites.
• Maintains work practice documents for all established roles within the department and designs and manages workflows for the new books of business or processes.
• Assists with required pharmacy inspections and third-party quality audits.
• Collaborates closely with business development teams to develop RFP responses and create custom solutions for prospective and current clients.
• Forecasts staffing, operational, and facility needs over the short and long term
• Coordinates redundancy of pharmacist licensure to ensure continuity of operations and oversees the renewal of pharmacy licenses before expiration, documenting this process with appropriate systems and partners.
• Ensures pharmacy labels comply with client and regulatory guidelines and oversees the proper maintenance of departmental equipment.
• Partners with Program Managers and Senior Management to quickly prioritize, solution, and implement feedback from manufacturer partners.
• Ensures proper training and documentation of the wholesale process for the fulfillment team.
• Oversees pharmacy students and interns, including hiring, scheduling, and mentorship.
• Provides guidance to the facilities manager with the oversight and management of PANTHERx existing and new business sites.
• Ensures compliance with all regulatory requirements and industry best practices.
• Performs all other duties as assigned.

Required Qualifications

• PharmD or RPh required with unrestricted license in Pennsylvania or Tennessee, with expectation to obtain other state within 90 days of hire.
• Minimum of 10 years of experience in a pharmacy or healthcare leadership role required.
• Registration with the North Carolina Board of Pharmacy as an NABP Verified Pharmacist; or willingness to obtain registration within 30 days of hire.
• Previous experience in implementing pharmacy automation technology and/or construction of a new fulfillment center(s).
• Ability to manage deliverables in a high pace environment.
• Ability to lead a multi-functional, matrixed organization.
• Ability to communicate effectively to both executives and front-line staff.
• Ability to exercise independent judgment.
• Ability and willingness to travel up to 50-75% of the time.

Preferred Qualifications

• 10 years of specialty pharmacy operations experience.
• Excellent verbal and written communication skills.
• Previous experience leading teams focused on Rare diseases.
• Previous experience in client relations management, specifically pharmaceutical manufacturers.

This job functions in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.