Senior Director, Food Brand & Guest Experience (Hybrid)

Applegreen (US) Welcome Centers; Oradell (NJ); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Hybrid work

Medical/Dental/Vision

Paid Time Off

401(k) with company match

Annual bonus 25%

Earned wage access

Education assistance

Referral bonus

Pet insurance

Job summary

Applegreen in New Jersey seeks an accomplished operations leader to drive brand standards across multi-unit locations. You will guide franchisors and brand partners, align cross-functional teams, and push initiatives that enhance traveler experiences and business growth.

The role requires a decade in leading brand-focused QSR operations, strong analytics, and a proactive, resilient leadership style in a fast-growing organization.

Qualifications

• 10+ years in operations leadership within multi-unit, multi-state QSR brands.
• Ability to set priorities, multitask and meet deadlines.
• Excellent communication and interpersonal skills.
• Thrives in a fast-growing, evolving organization.
• Strong business acumen and data-driven decision making.
• Knowledge of systems and technology.

Responsibilities

• Own relationships with franchisors and restaurant brand partners.
• Executive liaison for all food brand stakeholders.
• Negotiate and manage performance commitments, standards, and growth initiatives.
• Ensure brand standards, audits, and compliance are met.
• Lead discussions on new concepts, remodels, menu and promotions.
• Partner with Operations to improve restaurant performance.
• Develop systems for consistency across locations.
• Establish benchmarks and accountability measures.
• Lead corrective action plans for underperforming brands/locations.
• Ensure food safety, sanitation and regulatory compliance.

Skills

Ops leadership

Brand partnerships

Cross-functional

Communication

Analytical skills

Change management

People development

Job description

Applegreen in New Jersey seeks an accomplished operations leader to drive brand standards across multi-unit locations. You will guide franchisors and brand partners, align cross-functional teams, and push initiatives that enhance traveler experiences and business growth.

The role requires a decade in leading brand-focused QSR operations, strong analytics, and a proactive, resilient leadership style in a fast-growing organization.