Senior Director, Field Excellence & Enablement

Regeneron Healthcare Solutions, Inc (USA); United States; Hybrid; USD 216,000 - 360,000; Full time

Job summary

Regeneron Healthcare Solutions, Inc (USA) seeks a visionary senior leader to define and execute the field excellence strategy, elevating customer-facing teams with scalable engagement models and modernized workflows. You will architect programs, drive adoption, and partner with BU leaders to ensure execution aligns with business priorities.

The role requires deep experience in commercial operations, change management, and cross-functional leadership to deliver measurable commercial outcomes and

Qualifications

• At least 14 years in pharma/biotech with leadership in commercial operations.
• Experience designing and deploying field enablement frameworks.
• Proven ability to lead large transformations with matrixed teams.
• Strong ability to influence executives without direct authority.
• Experience with Sales, Medical Affairs, and Market Access engagement models.

Responsibilities

• Define and communicate a long-term field enablement vision and multi-year roadmap.
• Lead field enablement initiatives and measure program success with clear metrics.
• Coordinate cross Portfolio activity for enterprise-wide field excellence.
• Codify engagement strategies across xRole and xBU for consistent experiences.
• Oversee CRM tech integration and adoption, including AI-driven tools.
• Collaborate with IT/Analytics, Marketing, Sales and Training to align priorities.

Skills

Strategic leadership

Cross-functional collaboration

Stakeholder management

Change management

Field enablement

CRM optimization

Analytics & insights

Strategic advisory

Tools

CRM systems

AI-driven insights

Job description

Build our future together: We are seeking a visionary and strategic senior leader with a wealth of diverse experience to work in close collaboration with BU SVPs, VPs, and their leadership teams to develop and lead the vision, strategy, and execution for field-facing colleague engagement and operations - enabling exceptional colleague and customer experiences. This individual will be responsible for significantly elevating the enablement of customer-facing teams by architecting scalable field excellence capabilities, modernizing field engagement models, and institutionalizing the behavioral change necessary to optimize field performance and commercial outcomes. This leader will serve as the primary architect of Regeneron field excellence strategy, working closely with business unit commercial and field leaders to ensure that capability investments and engagement programs are tightly aligned with business priorities. Responsibilities extend to designing and overseeing the institution of new programs, operationalizing ways of working across field and cross-functional teams, and embedding the behavior change solutions required to ensure transformations are adopted, effectively integrated into workflow, and continuously optimized in service of the business.

When & where: In the office located in Sleepy Hollow, NY for 4 days a week

Discover your role:

Field Excellence Strategy & Vision

Define and communicate the long-term vision for Regeneron field enablement and engagement strategy across business units, ensuring alignment with each BU’s commercial priorities and organizational goals. Develop a holistic strategy for how field-facing colleagues engage customers - HCPs, institutions, and payers, and how the organization supports them through tools, training, CRM, analytics, and processes. Translate vision into a prioritized, multi-year roadmap outlining capabilities, tools, processes, engagement models, and metrics to build and optimize over a 1-3 year horizon.

Field Enablement & Excellence

Lead field enablement initiatives for all customer-facing colleagues, ensuring they have the tools, processes, intelligence, and support to deliver differentiated, high-impact customer engagements. Partner closely with training teams to design and implement role-specific programs that build field capability, ensure effective adoption of new tools and workflows, and maintain launch readiness. Define metrics and success criteria for all field enablement programs; oversee and monitor performance against these standards with rigor and transparency.

Field Excellence Lead Team Coordination

Provide strategic leadership and direction for cross Portfolio initiatives to a Field Force Effectiveness colleagues who are embedded within and report into the individual business units - functioning as a cohesive, enterprise-wide field excellence capability without formal direct management authority. Establish clear operating rhythms, performance standards, and cross-BU coordination mechanisms to ensure Field Excellence Leads operate with consistency, alignment, and shared accountability for commercial outcomes. Develop and socialize common frameworks, toolkits, and playbooks that Field Excellence Leads can adapt and deploy within their respective business units.

Engagement Strategy

Codify role scope, remits, and ways of working across functions and business units (xRole and xBU), ensuring alignment and consistency in engagement approaches where appropriate. Design holistic, cross-functional engagement solutions that leverage the full customer-facing team - Sales, Medical Affairs, Market Access, and Account Management to deliver seamless, high-value customer experiences. Support the voice of the customer within the organization, ensuring that HCP, institution, payer, and account needs are understood and translated into meaningful, consistent high-quality engagements.

Commercial Technology & Digital Enablement

Lead the implementation and integration of CRM technology to support pre-call planning, next-best-action recommendations, and field productivity - ensuring seamless integration into daily workflows. Oversee field enablement for AI-driven solutions that enhance customer engagement, improve field productivity, and deliver actionable insights in real time. Collaborate with IT, SI&A, and Commercial Operations teams to integrate tools and technologies into field workflows without disruption to ongoing commercial activity.

Cross-Functional Leadership & Execution

Act as a senior partner across the business, collaborating with leaders in Marketing, Sales, Medical Affairs, Market Access, Commercial Operations, Compliance, IT/Analytics, and Training to ensure alignment of en Govern relevant technology and analytics investment priorities as a cross-functional partner, ensuring MarTech, CRM, and digital engagement platforms are tightly aligned with business priorities and deliver measurable commercial outcomes. Represent field excellence priorities on senior leadership forums, governance councils, and cross-functional investment committees to ensure field enablement is treated as a strategic commercial driver.

This role requires:

• At least 14 years of progressive experience in the pharmaceutical or biotech industry, with significant leadership experience in commercial operations, field excellence, field enablement, or analogous commercial enablement roles.
• Deep, hands-on experience designing and deploying field enablement frameworks, including Next Best Action (NBA), CRM optimization, and AI-driven insight tools within a pharmaceutical or life sciences commercial organization.
• Proven track record of leading large-scale commercial transformations—including organizational design, operating model redesign, and capability scale-ups across field organizations of 500+ personnel.
• Demonstrated success managing complex, matrixed environments with influence across senior leadership, cross-functional partners, and distributed field teams without formal direct authority over all resources.
• Experience designing and executing behavior change and adoption programs that successfully embed new tools, processes, and ways of working into field workflows.
• Background in field deployment, incentive design, field force effectiveness (FFE), field analytics, and virtual engagement model design preferred.
• Experience with account management frameworks, IDN/organized customer strategies, and cross-functional engagement models spanning Sales, Medical Affairs, and Market Access is a strong differentiator.
• Prior experience supporting high-profile product launches, including organizational readiness, field deployment, and engagement model design, strongly preferred.
• Experience as a strategic advisor or internal consultant to senior executive leadership, translating complex business challenges into actionable commercial roadmaps, is highly valued.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site.

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits.

Salary Range (annually) $216,100.00 - $360,200.00

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role:

• annual bonuses or other incentive plans
• equity awards
• pension or retirement benefits
• 401(k) company match
• health and wellness programs
• fitness centers
• insurance benefits (e.g. medical, dental, vision, life and disability)
• paid time off
• family support benefits

For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/.

For other locations, additional information will be provided during the recruitment process.

For jobs in Canada: this posting is for an existing position.

Regeneron is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. Founded and led for over 30 years by physician‑scientists, our unique ability to repeatedly and consistently translate science into medicine has led to nine FDA‑approved treatments and numerous product candidates in development, almost all of which were homegrown in our laboratories. Our medicines and pipeline are designed to help patients with eye diseases, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, neurology, infectious diseases and rare diseases. Regeneron is also proud of award winning culture of innovation, being recognized as a Great Place to Work in 2021, Fast Company’s Best Workplace for Innovators in 2020, and Forbes JUST companies in 2020, among others.