Senior Director, Enterprise Applications

Axon; San Francisco (CA); Hybrid; USD 190,000 - 270,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

PTO

Parental leave

Medical/Dental/Vision

Wellness programs

Learning & Development

Employee Resource Groups

Snacks in offices

Job summary

Axon is seeking a Senior Director, Business Technology (IT CRM) to lead and modernize the Salesforce platform across Sales Cloud, CPQ, Billing, Experience Cloud, and related systems. You will guide a multi-year transformation, ensure governance, and drive AI-enabled productivity for sellers and operations.

You will collaborate with C-suite stakeholders, manage multi-million-dollar budgets, and build a high-performance team to deliver measurable business outcomes.

Qualifications

• 10+ years in enterprise tech with leadership roles in CRM/ERP platforms.
• Strong Salesforce platform expertise including CPQ and Billing.
• Proven track record of driving Quote-to-Cash transformations across large organizations.

Responsibilities

• Own multi-year Salesforce platform strategy and roadmaps.
• Lead a team of architects, developers, admins, and analysts; manage hiring and org design.
• Partner with executives to translate business priorities into measurable platform outcomes.

Skills

Leadership

Enterprise architecture

Executive communication

Stakeholder management

Budget management

Vendor negotiations

Salesforce architecture

AI integration on Salesforce

Tools

Salesforce

CPQ

Billing systems

Experience Cloud

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As Axon's Senior Director, Business Technology (IT CRM), you'll lead one of the most important technology platforms in the company. Salesforce is the backbone of how Axon sells, quotes, bills, and serves customers — spanning Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations across our business technology ecosystem. You'll help guide Axon's end-to-end Quote-to-Cash transformation — modernizing how the business moves from opportunity to quote to order to revenue, and unlocking the velocity and accuracy the next phase of Axon's growth depends on. You'll also set the strategy for how AI is integrated into the platform to make sellers, agents, and operations teams dramatically more productive.

What You’ll Do

Location

Hybrid from one of our US offices (Boston, Scottsdale AZ, NYC, San Francisco)

In Office Expectations

4 days per week (Tuesday-Friday)

Office Locations

• Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
• Lead Axon's Quote-to-Cash transformation — modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
• Set the strategy for AI on the Salesforce platform — Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
• Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint
• Lead and grow a team of managers and individual contributors — architects, developers, admins, and business analysts — including hiring, coaching, performance management, and org design
• Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
• Manage the platform budget, vendor relationships, SI partnerships, and license strategy — including RFP/RFI processes, contract negotiation, and total cost of ownership
• Own the relationship with Salesforce as a vendor — influencing product roadmaps, navigating contract cycles, and managing escalations
• Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
• Represent Salesforce in executive forums, steering committees, and cross-functional planning cycles
• Build a culture of technical excellence, ownership, and customer obsession within the team

What You Bring

• 12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
• Demonstrated experience scaling Salesforce orgs in high-growth B2B environments — with CPQ and Billing in production
• Track record of leading Quote-to-Cash transformations end to end — opportunity through revenue recognition
• Experience applying AI on the Salesforce platform — Agentforce, Einstein, or comparable LLM-powered capabilities — to drive real productivity gains
• Track record of building and managing teams of architects, developers, admins, and analysts, including managing managers
• Deep technical fluency in Salesforce architecture — able to challenge and direct senior architects credibly
• Broad technical fluency beyond Salesforce — comfortable making informed architectural decisions across integration patterns, data platforms, identity, and adjacent SaaS systems
• Strong grasp of modern enterprise architecture concepts — APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scale
• Proven success partnering with C-suite and SVP-level GTM and Finance stakeholders
• Experience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationships
• Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisions
• Strong delivery and operating rigor — roadmap, OKRs, release governance, incident management
• Excellent executive communication and stakeholder management skills

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable