Senior Director, Engagement Strategy

Fingerpaint Group; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Fingerpaint Group seeks a Senior Director, Engagement Strategy to guide capabilities across engagement, digital, market research and data strategy. You will drive strategic vision for clients and lead teams to execute with innovation and excellence in an omnichannel ecosystem.

You will collaborate across agency stakeholders to plan and execute integrated tactics, grow business, and shape the engagement strategy roadmap for key accounts.

Qualifications

• Minimum 8+ years of engagement strategy, digital marketing, or project experience (pharma agency preferred).
• Proficient with AI tools such as Gemini, Claude, and NotebookLM.
• Familiarity and comfort with Google Analytics.
• Track record implementing omnichannel strategies and cohesive tactic ecosystems.
• Experience leading brand and tactical planning and fostering innovative ideation.

Responsibilities

• Defines and communicates engagement strategy philosophy for the agency.
• Fosters innovation to expand omnichannel services.
• Mentors team members and supports career growth.
• Collaborates with analytics, media and marketing technology teams.
• Defines and executes client digital and omnichannel strategy.
• Shapes customers' journey with data-driven insights.
• Applies market research techniques, segmentation and personas.

Skills

Engagement strategy

Digital marketing

AI tools

Team leadership

Tools

Google Analytics

Job description

Reset your expectations of a health and wellness agency. From our inception, Fingerpaint has been driven by an unstoppable collective spirit of possibility. It's that curiosity that is at the heart of everything we do. From our legendary people-first culture to the hundreds of Fingerpainters who define us, we've reimagined what it means to be a healthcare and wellness advertising agency. Here, creativity happens naturally-we attract top talent and collaborate.

Objectives Of This Role

We're looking for a Senior Director, Engagement Strategy who will guide our capabilities with a depth and breadth of skills in engagement, digital, market research and data strategy. The right person will drive strategic vision for our clients and lead teams to execute with innovation and excellence. In this role you will collaborate with many facets of the agency and client stakeholders to guide the successful planning and execution of integrated tactics in an omnichannel ecosystem. You will play a part in growing business and developing the engagement strategy roadmap for key client accounts.

Duties And Responsibilities

• Defines, teaches, and maintains agency engagement strategy philosophy and approaches
• Fosters innovation to expand and evolve our engagement and omnichannel services
• Experience with AI tools and focus on leveraging AI to enhance the quality of our work
• Bring together creativity and data to create compelling personal experiences that grow our clients’ business
• Incorporates and champions innovation and quality throughout the process and across all tactics
• Mentors engagement team members, discussing with each career interests, growth opportunities, and training
• Partners with other departments to ensure overall agency collaboration, particularly analytics, media and marketing technology
• Defines, interprets, and executes client digital and omnichannel strategy
• Have a vision and see the "big picture" of the brand-customer experience
• Frame the customers’ behavior trends/patterns, identify differences across customer segments, and apply all learning to their journey
• Bring a deep understanding of data resources and techniques related to market research, targeting, and measurement
• Employ a variety of methods, including market trends/gap analysis, segmentation, personas, customer journeys, content mapping, program architecture, data capture strategies, scoring models, and business process optimization

Job Requirements

• Minimum of 8+ years of engagement strategy, digital marketing, or project experience (within a pharmaceutical agency strongly desired)
• Proficient with AI Tools such as Gemini, Claude, and NotebookLM
• Familiarity and comfort interacting with Google Analytics
• Track record of implementing omnichannel strategies and cohesive ecosystem of tactics
• Extensive experience leading brand/tactical planning and championing innovative ideation techniques

Don't meet every single requirement? That's okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

You may be just the right candidate for this or other roles! Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.