Senior Director, Data Center Field Delivery

Computacenter; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Computacenter is seeking an experienced Director of Data Center Field Engineering to lead a growing North America organization responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments.

The Director leads through three Practice Leads and is accountable for workforce, partner ecosystem, delivery performance, organizational capability, and operating health of the Data Center Field Engineering organization.

Qualifications

• At least 10 years in Field Engineering or Data Center delivery, with 12–15+ years preferred.
• Experience leading managers, leaders, or large distributed technical teams.
• Experience supporting large scale or hyperscale Data Center programs is strongly preferred.
• Strong financial and operational acumen; ability to connect workforce and partner decisions to utilization, cost, and delivery performance.
• Demonstrated ability to lead through other leaders rather than personally managing every project or escalation.

Responsibilities

• Lead, coach, develop, and hold accountable three Data Center Field Engineering Practice Leads.
• Set clear expectations for leadership, workforce readiness, utilization, delivery health, quality, performance management, and accountability across the organization.
• Maintain a forward looking view of demand, capacity, skills, geography, workforce risk, and future hiring or partner requirements.
• Build workforce strategies that use the right mix of employees, contractors, and delivery partners based on demand, capability, cost, location, and risk.
• Maintain a Data Center partner ecosystem with the capability, capacity, geographic coverage, quality, and union or non-union support required by the delivery model.
• Maintain visibility to major customer engagements, delivery risks, resource issues, partner concerns, quality trends, and escalations.
• Provide leadership on major delivery issues that require organizational, workforce, partner, or cross functional decisions.
• Drive consistent adoption of Field Engineering delivery methods, tools, quality expectations, escalation practices, and operating processes.
• Monitor utilization, workforce cost, partner spend, labor mix, productivity, capacity, and other operating measures and use them to make informed decisions.
• Partner with Finance, Resource Management, PMO, RDD, Solutions, Sales, Costing and Estimating, Partner Management, and other delivery leaders.
• Support major opportunities and programs by validating that proposed delivery dates, workforce models, field leadership, partner assumptions, and Field Engineering costs are practical and executable.
• Build leadership depth, succession plans, and development priorities so the organization can scale without depending on a small number of individuals.

Skills

Leadership

Data Center Field Engineering

Workforce planning

Partner management

Delivery performance

Job description

Computacenter is seeking an experienced Director of Data Center Field Engineering to lead a growing North America organization responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments.

The Director leads through three Practice Leads and is accountable for workforce, partner ecosystem, delivery performance, organizational capability, and operating health of the Data Center Field Engineering organization.