Director of Data Center Field Engineering & Workforce Growth

Computacenter; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Computacenter is seeking an experienced Director of Data Center Field Engineering to lead a growing North America organization responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments.

The Director leads through three Practice Leads and is accountable for the overall workforce, partner ecosystem, delivery performance, organizational capability, and operating health of the Data Center Field Engineering organization.

Qualifications

• 10+ years in Field Engineering or Data Center infrastructure delivery; 12–15+ years preferred.
• 5+ years of experience leading managers or large distributed teams.
• Experience leading organizations across multiple geographies or customer programs.
• Experience supporting large scale or hyperscale Data Center programs.
• Strong workforce planning, capacity management, utilization, and performance management.
• Experience developing and managing partner-based delivery models.
• Strong financial and operational acumen connecting workforce/partner decisions to cost and delivery.
• Ability to lead through other leaders rather than micromanaging.
• Ability to collaborate across technical, operational, commercial and executive teams.
• Excellent communication, judgment, decision making and organizational skills.
• Ability to operate in fast-moving environments with changing customer demands.

Responsibilities

• Lead, coach, develop, and hold accountable three Practice Leads.
• Set expectations for leadership, workforce readiness, utilization, and delivery health.
• Forecast demand, capacity, skills, geography, and future hiring or partner needs.
• Build workforce strategies using employees, contractors, and partners.
• Maintain a Data Center partner ecosystem with required coverage and quality.
• Monitor delivery risks, resource issues, and escalations; drive actions.
• Provide leadership on major delivery issues requiring cross-functional decisions.
• Promote consistent adoption of field delivery methods and processes.
• Track utilization, workforce cost, partner spend, and productivity to guide decisions.
• Collaborate with Finance, PMO, Solutions, Sales, and Partner Management.

Skills

Leadership

Field Engineering

Workforce planning

Capacity management

Performance management

Organizational leadership

Partner management

Financial acumen

Cross-functional collaboration

Communication

Job description

Computacenter is seeking an experienced Director of Data Center Field Engineering to lead a growing North America organization responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments.

The Director leads through three Practice Leads and is accountable for the overall workforce, partner ecosystem, delivery performance, organizational capability, and operating health of the Data Center Field Engineering organization.