Senior Director, Customer Support & Warranty Excellence

Regal Boats; Orlando (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

Regal Boats is seeking a Senior Director of Customer Support in Orlando, Florida. This role involves leading the customer support lifecycle, managing warranty operations, and improving technical expertise across teams. The ideal candidate has over 5 years of leadership experience, preferably in the marine industry, along with strong analytical and problem-solving skills. Regal Boats offers a supportive and growth-focused work environment with a commitment to excellence.

Qualifications

• 5+ years of leadership experience in customer support or related function.
• Experience in the marine or RV industry.
• Proven experience leading cross-functional teams.

Responsibilities

• Oversee warranty administration across all product lines.
• Manage and resolve customer escalations with urgency.
• Lead parts fulfillment operations with a focus on customer satisfaction.

Skills

Leadership

Customer Service

Analytical Skills

Technical Competency

Problem-Solving

Education

Bachelor's degree in Business, Engineering, Operations, or related field

Tools

CRM systems

Data analytics tools

Job description

Regal Boats is seeking a Senior Director of Customer Support in Orlando, Florida. This role involves leading the customer support lifecycle, managing warranty operations, and improving technical expertise across teams. The ideal candidate has over 5 years of leadership experience, preferably in the marine industry, along with strong analytical and problem-solving skills. Regal Boats offers a supportive and growth-focused work environment with a commitment to excellence.