Senior Director Customer Onboarding

R1 RCM Holdco Inc.; Town of Texas (WI); Hybrid; USD 152,000 - 231,000; Full time

Job summary

R1 RCM Holdco Inc. is seeking an experienced leader to drive customer onboarding onto the R1 operating system. You will coordinate a large cross-functional team, anticipate risks, and remove barriers to ensure milestones and timelines are met.

You will partner with the Customer Executive team, develop deep operational understanding of R1’s pricing, and deliver Year 1 proforma targets. Strong collaboration and analytical skills are essential to succeed in this role.

Qualifications

• Bachelor’s degree or equivalent experience will be considered in lieu of degree.
• Ten years of operational experience with at least five years in Revenue Cycle.
• Strong strategic vision across end-to-end operations in a hospital setting.
• Willingness to travel up to 25%.
• Ability to translate operational concepts into measurable results.

Responsibilities

• Onboard new customers onto the R1 operating system with a cross-functional team.
• Mitigate risks and remove barriers to ensure delivery milestones are met.
• Provide updates on progress, obstacles, and performance.
• Drive cross-functional alignment across R1 and the customer.
• Develop operational expertise and understand R1’s pricing mechanics.
• Partner with Customer Executive team to align operational objectives.
• Serve as a thought leader for Customer CFO and Executive team.
• Deliver Year 1 proforma expectations including cost and performance targets.
• Contribute to R1 strategy and share best practices to optimize performance.

Skills

Operational leadership

Strategic vision

Analytical skills

Change management

Stakeholder management

Education

Bachelor's degree

Master's degree

Tools

Excel

Access

SQL

Job description

Responsibilities:

Executing against key deliverables, working with a large (~100 person), cross-functional team to successfully onboard new customers onto the R1 operating system. Anticipating and mitigating project risks; serving as an escalation point to remove barriers, putting our collective teams on a glide path to success. Monitoring and tracking all aspects of the customer onboarding including key milestones, deliverables and timelines. Frequently providing updates on work progress, obstacles and overall performance with focus on execution and progress towards delivery. Driving cross-functional alignment across both R1 and the customer organization. Developing deep operational expertise and understanding of R1’s business model and pricing mechanics. Partner with Customer Executive team to align operational objectives. Serve as a thought leader for Customer CFO and Executive team. Building strong, enduring relationships across the customer enterprise. Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor). Delivering Year 1 proforma expectations, including both cost and performance targets. Demonstrating a growth, solutions-oriented mindset and instilling a spirit of goodwill and collaboration across all teams. Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation.

Required Qualifications:

Bachelor’s degree or equivalent experience will be considered in lieu of degree. Must be willing to travel up to 25%. At least 10 years of Operational experience with at least 5 years in Revenue Cycle. Strategic vision across operational excellence in end-to-end solutions. Strong and broad understanding of Revenue Cycle Operations within a Hospital setting. Tenacity /Grit – This role will require getting deep into details and personally driving results in complex and challenging environments. While this work can be tedious, it is foundational to success. Analytical Skills – Understanding of complex Excel and Access and/or simple SQL are a plus. More important is mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa. Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members in R1’s core values. Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation. Interpersonal Skills – The ability to establish oneself as a peer and trusted partner for our client counterparts. Motivation / Drive – Successful candidates will be the quintessential self-starter and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success. Permanent US work authorization.

Desired Qualifications:

Master’s Degree For this US-based position, the base pay range is $152,163.00 - $231,483.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 25.00% The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.