Senior Director, Crisis Communications – Cybersecurity & Data Privacy

FTI Consulting; Washington (District of Columbia); On-site; USD 134,000 - 245,000; Full time

Job summary

FTI Consulting is looking for a Senior Director in Washington, D.C. to lead crisis communication strategies for cybersecurity incidents. You will manage communication preparedness projects and serve as the primary client advisor during cyber incidents.

The ideal candidate will have over 10 years of crisis management experience, organizational skills, and proficiency in project management tools. This position offers a competitive salary range between $134,000 and $245,000 and opportunities for professional development.

Qualifications

• 10+ years of crisis/issues management and/or cybersecurity experience.
• Ability to advise C-level client contacts and outside legal counsel.
• Proven track record of managing staff at all levels.

Responsibilities

• Lead crisis communication response strategies for clients.
• Oversee multi-stakeholder communications for cybersecurity incidents.
• Manage teams and processes for tracking client inquiries during live incidents.

Skills

Crisis management

Cybersecurity experience

Project management

Stakeholder communications

Organizational skills

Education

Bachelor's degree

Tools

AI and project management tools

Job description

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

About The Role

A successful Senior Director in the Cybersecurity & Data Privacy Communications team will lead crisis communication response strategies for companies facing active cybersecurity attacks or threats. The role involves managing crisis communication preparedness projects, tabletop exercises, and specialized offerings within the practice.

The Senior Director will oversee multi‑stakeholder communications for clients experiencing cybersecurity incidents such as ransomware attacks, nation‑state attacks, critical infrastructure incidents and other operational disruptions. The Senior Director is the primary client counselor and must be comfortable interacting with C‑suite, external counsel, and third‑party partners on incident response teams. The position requires excellent project management skills and the ability to oversee multiple workstreams for large‑scale cyber incident engagements across multiple geographies.

The Senior Director will identify new business opportunities, develop relationships with law firms and referral sources, and participate in marketing and thought‑leadership initiatives on behalf of the team and firm.

About The Cybersecurity & Data Privacy Communications Team

FTI Consulting’s Cybersecurity and Data Privacy Communications team is a leading crisis communications group specialized in cybersecurity. Recognized as the 2025 Cybersecurity PR Agency of the Year by the Cybersecurity Excellence Awards, the team has led responses for some of the largest and highest‑profile cybersecurity matters in the past decade.

On an annual basis, the team provides communications counsel and support for hundreds of organizations across critical infrastructure, energy, healthcare, financial services, technology, retail, higher education, municipalities and more. The team’s clients span publicly traded, privately held, B2B, B2C, domestic and multi‑national companies.

With a multidisciplinary approach, the team advises clients through effective communications and messaging for customers, partners, vendors, regulators, employees, boards, media, investors and more. The team works throughout the entire lifecycle of a cyber incident, helping companies mitigate risks and preserve reputation before, during and after the incident.

What You’ll Do

The Senior Director manages account teams and projects, leveraging in‑depth knowledge of clients’ objectives and challenges to oversee the design and implementation of innovative strategies to assist them through cyber and data privacy communications challenges. The role contributes to growing the Cybersecurity & Data Privacy Communications business and provides oversight to teams working on incident response and preparedness matters.

• Develop strategic proposals and communications plans for clients and new business prospects.


• Serve as a primary client contact, providing strategic counsel directly to clients in meetings, conference calls and on client sites.


• Project‑manage multiple workstreams, client/legal approval processes and document development to ensure deadlines are met and objectives are achieved.


• Manage teams and processes for tracking and triaging client stakeholder inquiries (e.g., media, employees, customers, regulators) during live incidents.


• Collaborate with peers across borders on incidents requiring 24‑x‑7 follow‑the‑sun crisis management.


• Anticipate client needs and concerns and proactively address them.


• Work with senior leaders to make staffing decisions on various accounts.


• Drive new business pursuits, including developing thought leadership, identifying business prospects and networking on behalf of the firm.


• Support team training and professional development and serve as a performance manager for junior staff.


• Manage profitability and utilization on multiple projects and accounts.


• Embed FTI’s values, Code of Ethics and Strategic Communications Rules of Practice in junior staff development.

How You’ll Grow

We invest in your professional development through tailored programs, continuous learning, and coaching. As your career progresses, you’ll have access to programs for critical professional milestones.

What You Will Need To Succeed

• Bachelor’s degree.


• 10+ years of crisis/issues management and/or cybersecurity experience in roles serving clients and developing new business.


• Prior client service, consulting, agency experience required.


• Ability to advise and gain confidence of senior communications and C‑level client contacts, outside legal counsel and advisors.


• Excellent organizational skills, attention to detail, and written and verbal presentation skills.


• Proven project management track record and comfort managing staff at all levels.


• Proficiency in creating project plans, rollouts and roadmaps and using AI and project management tools.


• Experience in cybersecurity and data privacy matters.


• Strong work ethic, attention to detail and a service‑oriented attitude.


• Ability to work under pressing deadlines and maintain calm during high‑stakes situations.


• Track record of managing communications with multiple stakeholders during crisis events.


• Travel required to clients and to FTI office(s).

Equal Opportunity Statement

FTI Consulting is an equal‑opportunity employer and does not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation

Minimum Pay: $134,000

Maximum Pay: $245,000

The compensation range reflects potential base salary for the role. Actual compensation is determined based on market considerations, business needs and an individual’s location, skills, level of experience and qualifications.