Senior Director, Corporate Solutions, Digital Employee Experience and Operating Model

TransMedics, Inc.; Andover (MA); On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

Medical with Health Reimbursement

Dental

Vision

401K Plan

Employee Stock Purchase Plan

Job summary

TransMedics, Inc. seeks a Senior Director, Corporate Solutions, Digital Employee Experience and Operating Model to lead the Digital & IT operating model and enterprise solutions across Finance, HR, Legal and Real Estate. You will drive AI-enabled self-service and modern workplace strategies.

You will partner with HR and other leaders to align technology roadmaps, governance and security while delivering measurable business outcomes that improve employee experience and efficiency.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering or related field.
• 15+ years of progressive leadership experience in Digital, Technology or Information Systems organizations.
• 8+ years of experience leading cross-functional teams, enterprise programs and business technology functions.
• 6+ years of experience leading and executing at the portfolio level.
• 5+ years of experience leading and executing operating model change initiatives.
• Demonstrated experience in defining and executing technology strategies and business partnering with corporate business units.
• Strong understanding of modern workplace technologies, employee experience platforms and self-service capabilities.
• Excellent communication, leadership and organization change management skills.
• Strong experience levering of AI through the building of skills

Responsibilities

• Digital Operating Model and Governance: Define, implement and continuously improve the Digital & IT operating model to support business growth, organizational scalability and operational excellence.
• Lead the maturing of our portfolio management and investment prioritization, ensuring we are creating the transparency and clarity in our delivery.
• Define and own how we will successfully enablement of AI at scale across our employee base with HR partnership.
• Ensure Digital & IT policies support business needs while satisfying security, compliance, regulatory and governance requirements.
• Corporate Solutions: Develop and maintain multi-year technology roadmaps aligned to corporate business objectives; own and optimize the technology portfolio.
• Digital Employee Experience: Define strategy and roadmap for enterprise Digital Employee Experience, driving self-service and AI-assisted improvements.
• Management Responsibilities: Build and maintain a high-performing team and manage partner relationships; develop talent strategies.

Skills

Executive leadership

Communication skills

Change management

AI governance

Portfolio management

Education

Bachelor's degree in IT, CS, business, engineering or related field

Job description

Job Description

POSITION SUMMARY As a key contributing leader of the Digital and IT leadership team, the Senior Director, Corporate Solutions, Digital Employee Experience and Operating Model is responsible for defining, governing and continuously maturing the Digital & IT operating model while leading the strategy, delivery and lifecycle management of enterprise business solutions supporting Finance, Human Resources, Legal and other corporate functions. This leader will be charged with the following mandates: Drive the maturing over the overall operating model for the Digital team. Modernize the way we engage, how we deliver and how we operate as a technology function so we can save lives through organ transplants. Own the strategy and alignment of our Corporate Solutions, which includes, finance, HR, legal and real estate. Ensure we are implementing the right technology capabilities that bring our corporate functions into a modern, AI native operating model.

Create an enhanced Digital Employee experience that represents how our employees should engage and be engaged in the modern era. Be relentless in driving and executing AI and self service capabilities that make sense for the organization. Be in tune to when an employee needs to engage with a human voice for support, as not every engagement point is a 1 channel resolution. As a visible leader in the organization, you will have the opportunity to learn, build relationships and make an impact through outcomes. You will work as a member of the team and be a player and a coach in support of leveraging Digital and AI to bring TransMedics to the level operating level.

RESPONSIBILITIES

• Digital Operating Model and Governance Define, implement and continuously improve the Digital & IT operating model to support business growth, organizational scalability and operational excellence. This would include partnering with other leaders to define the processes, standards and management frameworks.
• Lead the maturing of our portfolio management and investment prioritization, ensuring we are creating the transparency and clarity in our delivery.
• Define and own how we will successfully enablement of AI at scale across our employee base. This includes how the digital organization should think about AI from an operating model perspective as well as how AI should be successfully governed across employees in partnership with HR and other critical business leaders.
• Ensure Digital & IT policies appropriately support business needs while satisfying security, compliance, regulatory and governance requirements.
• Corporate Solutions Serve as the senior technology partner to Finance, Human Resources, Legal, Real Estate functions Develop and maintain multi-year technology roadmaps aligned to corporate business objectives In collaboration with business stakeholders, identify and create the outcomes that help drive our functions forward in the modern era Own and optimize your technology solution portfolio, ensuring we are maintaining a continuously modern environment Work with your peers to ensure the appropriate security and digital platforms are leveraged to scale our capabilities
• Digital Employee Experience In partnership with HR, define the strategy and roadmap for the enterprise Digital Employee Experience, shifting the organization to a highly self service, AI assisted experience Drive adoption and enhance employee productivity through modern workplace technologies, collaboration tools and digital experience improvements. Champion the responsible adoption of AI, automation and digital workplace innovations that improve employee effectiveness.
• MANAGEMENT RESPONSIBILITIES Build and maintain a high performing team responsible to execute the scope of responsibility Manage and maintain partner relationships across technology and service providers that support your function. Hold our partners accountable in getting the most value from our relationships Develop organizational capabilities, succession plans and targeted talent development strategies to maintain a high performing team

PHYSICAL ATTRIBUTES

None identified

MINIMUM QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering or related field
• 15+ years of progressive leadership experience in Digital, Technology or Information Systems organizations
• 8+ years of experience leading cross-functional teams, enterprise programs and business technology functions.
• 6+ years of experience leading and executing at the portfolio level
• 5+ years of experience leading and executing operating model change initiatives
• Demonstrated experience in defining and executing technology strategies and business partnering with corporate business units
• Strong understanding of modern workplace technologies, employee experience platforms and self-service capabilities
• Excellent communication, leadership and organization change management skills
• Strong experience levering of AI through the building of skills

PREFERRED QUALIFICATIONS

• Experience within highly regulated industries such as MedTech, Healthcare, Life Sciences, Aviation or Manufacturing.
• Strong experience of IT governance, portfolio management, organizational effectiveness and operating model design
• Strong experience implementing AI, automation and digital workplace solutions
• Strong experience with ITIL, Agile, Product Management and Portfolio Management disciplines

COMPANY OVERVIEW

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. Maximize your potential at TransMedics, Inc. www.TransMedics.com

EMPLOYEE BENEFIT

• Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA
• Dental
• Vision
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short Term Disability
• Long Term Disability
• 401K Plan
• Pet insurance
• Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care.

ABOUT TRANSMEDICS GROUP, INC. (TMDX)

TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on‑staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on‑demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.