Senior Director Corporate Communications

Midland Credit Management; San Diego (CA); On-site; USD 201,000 - 262,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

Tuition assistance

Healthcare insurance

Volunteer time off

Retirement savings plan

Family support & parental leave

Team-building events

Paid holidays & PTO

Job summary

Encore Capital Group, a publicly traded international specialty finance company, seeks a Senior Director of Corporate Communications to lead internal and external communications aligned with our mission, values and goals. You will shape a global corporate communications strategy and own delivery channels across social media, intranet and external sites.

You will build trust with stakeholders, guide investor relations communications, and drive CSR and brand positioning while mentoring an

Qualifications

• 10+ years of experience in corporate communications or public relations.
• Experience in the financial services sector is preferred.
• Ability to advise executives and align messaging with business strategy.

Responsibilities

• Create and manage long-term strategic communication plans covering external and internal needs.
• Maintain relationships with reporters and media agencies and organize events.
• Lead an international communications team across multiple regions.
• Oversee CSR initiatives and ensure external messaging aligns with brand values.
• Support investor relations and partner with HR on employee communications.

Skills

Strategic communications

Media relations

Stakeholder management

Team leadership

Education

Bachelor Degree in Political Science, Government, Communications or related field

Master or Advanced Degree in Journalism, English or related field of study

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

The Senior Director, Corporate Communications leads internal and external communications that drive Encore Capital Group’s global corporate reputation, in alignment with business goals and the company’s mission, vision and values. They are accountable for developing and managing a global corporate communications strategy, as well as owning delivery channels (e.g., social media, intranet, external website.) They also lead the execution and measurement of programs spanning stakeholder and media relations, employee communications, corporate reputation and brand positioning, risk mitigation, as well as support functional and executive communications for the CEO and members of the executive leadership team. Additionally, this position leads Encore’s Corporate Social Responsibility (CSR) strategy and framework.

In addition to strong experience in the financial services industry, this individual is a proven leader with a high level of comfort interacting, persuading, and building trust with key internal and external stakeholders. They must be capable of understanding and ensuring alignment with Encore’s business goals and corporate values, advocating on behalf of the company, and acting as a trusted advisor and business partner to leaders across the enterprise. Further, they are a strategic thinker with a desire to drive corporate culture, engage employees and mobilize internal and external partners to advocate for the company. This individual leads an international corporate communications team spanning the U.S., U.K., Europe, India, and Costa Rica. This role reports to the SVP, Chief Human Resources Officer at Encore.

Responsibilities

• Create and manage long-term strategic communication plans covering external needs, internal partnerships, executive support, and incident management.
• Maintain relationships with key reporters and media agencies, proactively identify media opportunities, and organize public relations events.
• Management of approximately 10 direct and indirect reports reporting to the role globally.
• Manage or co-manage outside agencies and vendors to ensure the production of creative, high-quality, and cost-effective communication solutions.
• Provide broad leadership for the company's online footprint; maintain and enhance the content, design, and style elements of our websites; deepen our social media presence.
• Provide communication support to various business departments, including investor relations; partner with Human Resources to align employee communications and messaging with corporate strategy and business objectives.
• Provide support to senior leaders in drafting departmental communications and ensuring that messaging is consistent across the business.
• Coordinate the various Corporate Social Responsibility (CSR) initiatives across the company and ensure that external messaging is consistent with our brand positioning and corporate values.
• Perform other duties, as assigned.

Education

Required: Bachelor Degree in Political Science, Government, Communications or related field.

Preferred: Master or Advanced Degree in Journalism, English or related field of study.

Experience

Required: 10+ years of experience as communications or public relations professional in a corporate or agency setting.

Preferred: 15+ years of experience as communications or public relations professional in a corporate or agency setting.

Language

Required: English

Starting Compensation

Annual Salary: $201,400.00 - $261,600.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].