Receptionist

Encore Capital Group; Troy (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore Capital Group is seeking a Receptionist to manage front desk operations, greet visitors, answer calls, and support security and administrative tasks. The role requires strong customer service, attention to detail, and proficiency with Microsoft Office.

The position emphasizes visitor management, call routing, and daily security-related duties, with opportunities for growth through training and internal development. Excellent communication is essential for success in this role.

Qualifications

• High School Diploma required.
• Experience with Microsoft Office Suite (Word, PowerPoint, Excel).
• Excellent customer service and communication skills.
• Preferred: Spanish language proficiency.

Responsibilities

• Welcome on-site visitors and announce to staff; issue visitor badges as required; maintain visitor calendar and logs.
• Answer incoming calls and route or take messages; manage the main company voicemail.
• Monitor security cameras and door alarms; maintain security logs.
• Perform basic administrative duties (copying, faxing, data entry, filing).
• Complete daily and weekly audits of security badges and materials.

Skills

Customer service

Communication

MS Office

Education

High School Diploma

Associate's degree (Office Management/Security/Public Relations)

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Applicants must have current authorization to work in the United States on a full-time basis.

The Receptionist is responsible for maintaining operations at the front desk including answering incoming calls, directing calls to appropriate associates, and greeting visitors. The position serves as front-line security including monitoring badge access and issuance. Will monitor site cameras for suspicious activities and report it to facilities site management.

Responsibilities

• Welcome on-site visitors to determine nature of business and announce visitors to appropriate personnel. Monitor visitor access and issue visitor badges, as required. Receive incoming subpoenas and alert appropriate personnel of their arrival. Maintain accurate visitor calendar(s) and keep daily log(s) of all badges issued and/or returned.
• Answer incoming telephone calls, determining nature of calls, and forwarding to appropriate personnel or take message, routing that to appropriate personnel. Retrieve messages from the main Company voicemail and forward to appropriate personnel.
• Continuously monitor security cameras and door alarms for suspicious activity and act, when noted. Maintain security log.
• Perform basic administrative duties including copying, faxing, data entry, and filing.
• Complete daily and weekly audits of security badges and materials.

Education

Required: High School Diploma

Preferred: Associate's in Office Management, Security, Public Relations, or related field.

Language

Required: English

Preferred: Spanish

Experience

Required: 1-2 years previous experience as a receptionist, or in customer service or related clerical role. Experience with Microsoft Office Suite tools (Word, PowerPoint, Excel). Excellent customer service and communication skills.

Preferred: Experience with monitoring cameras

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right places for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].