Senior Director, Content Design - Consumer and Developer Experience

Capital One National Association; Richmond (VA); On-site; USD 245,000 - 280,000; Full time

Job summary

Capital One is seeking a Senior Director of Content Design for the Consumer and Developer Experience team in the Experience Design organization. You will define the content vision, scale the discipline, and partner with executive Product, Tech and Design leadership to align content with business goals and growth.

You will lead as a strategic partner to senior stakeholders, shaping opportunities and guiding complex design projects that elevate experience excellence and business outcomes across

Qualifications

• At least 10 years of experience leading content design teams and delivering products to market.
• At least 10 years of experience working with and contributing to an established design system.
• At least 3 years of experience managing managers.

Responsibilities

• Lead a talented team of content designers and leaders and collaborate with product design and research teams.
• Identify high-leverage opportunities with executive stakeholders and drive high-impact design projects.
• Communicate work to executive leaders, integrating design, data and research insights to guide strategy.

Skills

Content Design Leadership

Executive Stakeholder collaboration

Team leadership

Human-Centered design

Business-focused design

Cross-functional collaboration

Effective communication

Job description

Senior Director, Content Design - Consumer and Developer Experience

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Senior Director of Content Design to lead our content discipline for the Consumer and Developer Experience Design team, which is part of the Experience Design organization.

In this role, you will define the overarching content vision and strategy for a critical product portfolio, architecting end-to-end experiences that shape the long-term growth and competitive advantage of Capital One. You are a visionary leader who doesn't just align with business objectives, but actively drives them by positioning content design as a core business lever. Operating as a strategic partner to executive Product, Tech, and Design leadership, you will scale the maturity, infrastructure, and operational excellence of the content design discipline across the organization.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a Senior Director of Content Design on the Consumer and Developer Experience Design team, you’ll lead a talented team of content designers and leaders and collaborate deeply with our product design and research teams. You’ll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes.

Here are some of the expected competencies for this role:

• Content Design Expertise: Leverage established expertise and leadership in content design to elevate the quality and maturity of the design practice at Capital One


• Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions; set the vision and strategic direction for your team in close partnership with your cross-functional partners


• Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process


• Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges


• Problem-Solving: Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes, while ensuring teams are using technical knowledge and data capabilities in service of bold technological solutions, data destinations and efficiency


• Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design


• Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications

• At least 10 years of experience in leading content design teams and delivering products to market


• At least 10 years of experience working with and contributing to an established design system


• At least 3 years of experience managing managers

Preferred Qualifications

• Experience in a design toolkit that spans content design, product design, service design and design strategy


• Deep experience shaping scope and opportunities in partnership with executive stakeholders and leading high-impact, highly complex projects that set the bar for and drive experience excellence


• Deep experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models.


• Deep experience interfacing with executive leadership to solve problems, influence key decisions and drive results across strategy, design, roadmaps and investments


• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions


• Experience architecting AI-assisted content workflows, intelligent taxonomy/metadata structures, or automated content generation engines


• Expertise with design and prototyping tools such as Figma


• Experience managing an interdisciplinary design team


• Track record of guiding, mentoring, growing and inspiring design teams


• Proficiency in business case development, tying product and user experience decisions to business value


• Exceptional written and verbal communication skills


• Exceptional interpersonal skills and relationship building across complex organizations


• Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $245,100 - $279,800 for Sr. Director, DesignMcLean, VA: $269,600 - $307,700 for Sr. Director, DesignNew York, NY: $294,100 - $335,700 for Sr. Director, DesignRichmond, VA: $245,100 - $279,800 for Sr. Director, DesignRiverwoods, IL: $245,100 - $279,800 for Sr. Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.


• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).