Senior Director, Content Design - Consumer and Developer Experience

Capital One; New York (NY); On-site; USD 294,100 - 335,700; Full time

Job summary

Capital One is seeking a Senior Director of Content Design to lead the Consumer and Developer Experience design team, shaping the content discipline across products. You will mentor senior designers, set vision, and partner with product, design, and research to deliver outstanding customer experiences.

The role emphasizes leveraging content design expertise to drive business outcomes, scale design systems, and influence strategy with executive stakeholders.

Qualifications

• At least 10 years leading content design teams and delivering products to market.
• Extensive experience with design systems and cross-functional collaboration.
• Experience managing managers (3+ years).

Responsibilities

• Lead a team of content designers and leaders within Consumer and Developer Experience.
• Partner with product design, research, PMs, and engineering to drive high-impact projects.
• Advocate for scalable content strategies and governance across platforms.

Skills

Content Design

Leadership

User-Centered

Collaboration

Communication

Strategy

Mentoring

Design Systems

AI content

Tools

Figma

Job description

Senior Director, Content Design – Consumer & Developer Experience

At Capital One, we’re building a leading technology company that puts customers first. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We thrive in an environment where collaboration and openness are valued and where innovation is powered by perspective. We elevate each other and obsess about doing the right thing. Our associates serve with humility, respecting their responsibility in helping customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a Senior Director of Content Design to lead our content discipline for the Consumer and Developer Experience Design team, which is part of the Experience Design organization.

Role Expectations

As a Senior Director of Content Design on the Consumer and Developer Experience Design team, you’ll lead a talented team of content designers and leaders and collaborate deeply with our product design and research teams. You’ll be responsible for identifying and advocating for high‑leverage opportunities with executive stakeholders and leading high‑impact, highly complex design projects that set the bar for experience excellence and business outcomes.

Expected Competencies

• Content Design Expertise: Leverage established expertise and leadership in content design to elevate the quality and maturity of the design practice at Capital One
• Leadership: Build a thriving community of designers who are well supported, trained for excellence, and able to collaborate with peers in multiple functions; set the vision and strategic direction for your team in close partnership with cross‑functional partners
• Human‑Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
• Business‑Focused: Demonstrate mastery of products, processes, customers, competitors and broader industry trends, and apply this knowledge to predict shifts and shape how design should engage, uncover, and solve significant business challenges
• Problem‑Solving: Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes, ensuring teams use technical knowledge and data capabilities to serve bold technological solutions, data destinations and efficiency
• Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive coherent experiences, accelerate delivery and elevate the value of design
• Communication: Present work to executive leaders and stakeholders, modeling a strategic human‑centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction

Basic Qualifications

• At least 10 years of experience in leading content design teams and delivering products to market
• At least 10 years of experience working with and contributing to an established design system
• At least 3 years of experience managing managers

Preferred Qualifications

• Experience in a design toolkit that spans content design, product design, service design and design strategy
• Deep experience shaping scope and opportunities in partnership with executive stakeholders and leading high‑impact, highly complex projects that set the bar for experience excellence
• Deep experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Deep experience interfacing with executive leadership to solve problems, influence key decisions and drive results across strategy, design, roadmaps and investments
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Experience architecting AI‑assisted content workflows, intelligent taxonomy/metadata structures, or automated content generation engines
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Track record of guiding, mentoring, growing and inspiring design teams
• Proficiency in business case development, tying product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below by location. Salaries are solely for candidates hired to perform work within one of these locations. The actual annualized salary amount offered to any candidate at the time of hire will be reflected only in the offer letter.

• Chicago, IL: $245,100 – $279,800 for Sr. Director, Design
• McLean, VA: $269,600 – $307,700 for Sr. Director, Design
• New York, NY: $294,100 – $335,700 for Sr. Director, Design
• Richmond, VA: $245,100 – $279,800 for Sr. Director, Design
• Riverwoods, IL: $245,100 – $279,800 for Sr. Director, Design

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonuses and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies by full or part‑time status, exempt or non‑exempt status, and management level. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws and regulations. Capital One promotes a drug‑free workplace.

Capital One will consider qualified applicants with a criminal history consistent with applicable laws regarding criminal background inquiries. If you require an accommodation for the application process, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and used only to the extent required to provide meaningful accommodations.

For technical support or questions about Capital One's recruiting process, please email [e-mail].

Capital One does not provide, endorse, nor guarantee third‑party products, services, educational tools or other information available through this site, and is not liable for them.

Capital One Financial is made up of several different entities. Any position posted in Canada is for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).